Parker Video Intercoms providing call center backup to One Parking during Hurricane Matthew disaster
Parker Video Intercoms providing call center backup to One Parking during Hurricane Matthew disaster
(Miami, October 12, 2016) Parker Video Intercoms is playing a key role for One Parking, a national parking operator based in South Florida, who had to evacuate staff in the path of Hurricane Matthew.
Parker’s two-way video intercoms are installed in numerous parking facilities managed by One Parking in Florida including high profile locations The Courthouse Commons and City Place lifestyle center in West Palm Beach. During the storm, the Parker 24/7 Call Center in downtown Indianapolis answered all ‘help’ calls for parking customers affected by the emergency evacuation as well as properties in other areas of the country that typically call into One Parking’s Florida command center.
The Parker 24/7 Call Center answers more than 18,000 parking request “help” calls a month from garages around the United States. One Parking operates their own call center using Parker’s SaaS-based Call Center Software. Leveraging Parker’s Indy-based team to take the calls during Hurricane Matthew saved One Parking significant expense and demonstrated the power of Parker Video Intercom’s technology and call center services as an integrated, turn-key solution.
Parking management companies such as One Parking are installing Parker Video Intercoms in their facilities to upgrade the customer experience by replacing old-school audio-only intercoms with twoway, face-to-face video. In an age where parking facilities are shifting to automation, a friendly interaction is difficult to achieve through the traditional intercom experience. Parker has grown more than 150% year-over-year as a result.
About Parker
Parker’s patented Video Intercom Platform enables customers to connect and speak face-to-face via live HD video with a remote attendant when they press the “help” button. The company announced raising $500,000 in capital earlier this year. Want to learn more? Watch a 2-minute how-it-works demo video at www.HelpMeParker.com.