Propark Mobility Launches Certified CleanCo Parking and Transportation Program in Response to COVID-19 

May 26, 2020



Propark Mobility Launches Certified CleanCo Parking and Transportation Program in Response to COVID-19 



Hartford, Connecticut – Propark Mobility announced today that the company’s CleanCo division will be providing industry-leading comprehensive cleaning and sanitation programs for parking and transportation operations across the country, in response to the COVID-19 global pandemic. 



“We are living in a new world, which requires different processes and procedures in order to help keep people safe, and to provide them with peace of mind,” said John Schmid, Chief Executive Officer of Propark Mobility. “Our Certified CleanCo program offers intelligent, carefully shaped solutions that provide our clients with the highest standards of sanitation and cleanliness, in both the parking and transportation industries.” 

As part of the CleanCo certification process, Propark has instituted significantly upgraded and enhanced cleaning routines and rhythms, to keep the company’s work environments disinfected and sanitized. All aspects of operations have been reimagined with cleanliness at the forefront, in order to help reduce the exposure and transmission of COVID-19. 

“The safety of our employees, our guests, our clients, and all of their families is most important to Propark,” explained Joe Coppola, Propark’s Managing Partner. “As we begin the process of reopening, our ability to provide comprehensive services to maintain a sanitary workplace helps ensure the well-being of everyone during this unprecedented period on human history.” 

The Certified CleanCo Parking and Transportation program follows recommendations from both the Centers for Disease Control and Prevention and the Occupational Safety and Health Administration, along with local, state and federal governments. The company monitors these various guidelines on an ongoing basis, while continually developing its processes and procedures accordingly. More information on Propark Mobility’s Certified CleanCo Parking program can be found on the company’s website at 

 About Propark Mobility 

Propark Mobility is one of the country’s largest privately-owned parking companies, providing full-service parking and mobility services for over 500 hospitality, healthcare, commercial and off-airport locations, in over 75 cities across the United States. For more information, please visit 

Tattile Inspector software tool for license plate & traffic flow analysis

May 26, 2020




Tattile Inspector software tool for license plate & traffic flow analysis




Camera hardware from Tattile has become famous in the ITS sector for their robustness and accuracy in the most different traffic monitoring scenarios ranging from toll collection on highways to traffic monitoring in dense city areas. In a logical step towards further evaluating the data generated by Tattile cameras the company now introduces the versatile software tool Tattile Inspector which enables to aggregate and analyze the data of all connected cameras in a given area.



As web-based back office software tool the Tattile Inspector can store photos and license plate numbers recognized by a given number of connected cameras in a database. The software then collects and analyzes the pictures taken and can generate a full transit analysis down to specific vehicles which were identified by number plate and other features such a vehicle brand, color, and class. Out of this the system can deliver reports on previously defined parameters. These reports can even be sent by SMS or Email enabling rapid action by traffic authorities, e.g. when a vehicle is blacklisted as reported stolen or involved in a crime.

Through several plug-in options the Inspector database search can be adjusted to specific needs: through filtering based on parameters such as the car segment, brand, model, or country a car profiling can be performed. This even goes beyond the vehicle itself and includes the filtering and matching of a preload list of known faces with the faces detected on the pictures taken from drivers.

The Tattile Inspector software can also be connected to the Italian SCNTT (Sistema Centralizzato Nazionale per Transiti e Targhe). Italian number plates can continuously be checked for valid insurance, revision date and province registration. Inspector also provides VMS integration in Milestone and Arteco.

Even additional environment information can be added on whether conditions and air pollution status if respective devices are connected to the cameras installed. Last but not least, the software also enables grouping of cameras to different accounts, in order to manage different users on the same Inspector installation.

Overall, the new Tattile Inspector software gives users a maximum flexibility to observe and run reports of the traffic flow in a designated area for various purposes.


May 26, 2020








  • Launch of Parking API will enable developers and UK fleets to slash the wasted miles spent looking for parking, saving them time and money.

  • Congestion cost the UK economy close to £7 billion in 2019 – enabling OEM’s, fleets, and drivers to drive straight to the parking spot they need can actively reduce congestion and emissions.

  • Harnessing the power of standardised and interoperable parking data is recognised as a key enabler of the UK government’s Future of Mobility: Urban Strategy.

  • With over 450 UK towns and cities included, AppyWay’s Parking API provides access to the largest, standardised dataset for on-street parking in the UK.





LONDON, UK – Tuesday 26th May 2020, AppyWay, the pioneering kerbside management and smart parking firm has today announced the launch of their new Parking API, set to transform how drivers and fleets find parking across the UK. The launch of the API follows an upgrade to the company’s data-driven platform and the successful mapping of parking restrictions for over 450 UK towns and cities, contributing to the creation of the UK’s largest, standardised kerbside restriction dataset.


AppyWay have created their new Parking API to simplify what is often the complicated last part of a driver’s journey. Time spent looking for parking presents a perennial problem for local authorities, as it continues to be a significant contributor to congestion and emissions in cities. Last year, UK drivers spent on average 149 hours stuck in congestion, costing the economy almost £7 billion, in addition to the negative impact on air quality. Parking costs people, businesses, cities and our economy, and according to AppyWay’s CEO and Founder, Dan Hubert,


“The underlying problem is parking information, or as we like to call it, kerbside intelligence. It is difficult for drivers, job schedulers and fleet operators to get easy access to the parking information they need, when they need it. Take for example a carpenter working for a facilities management company. They’re scheduled to work at a site and normally waste time and fuel driving around the location looking for a spot. They need to know if it’s free or legal to park, how much it might cost and more importantly, what is the maximum stay permitted because their job could take more than 2 hours. Our Parking API has been specially designed to be able to expose this level of insight, giving drivers something like a ‘parking sixth-sense’, helping them drive straight to the right space that suits their needs, quickly and safely.”


The award-winning company suggests the Parking API can be leveraged directly by businesses to deliver benefits for their own operations but also by software developers, who are solving problems for their customers and looking to add value across their product offerings. With high-definition coverage, AppyWay uses world-leading processes to aggregate, collect and refresh kerbside data, combining with it an advanced cost calculator engine so that developers can build tailored solutions to meet a wide variety of use cases.


Businesses that operate fleets incur significant operational costs and a myriad of fleet management solutions are available that address a range of cost lines. AppyWay sees the potential for the Parking API to be leveraged directly by such companies, or by their software partners, to increase route efficiency, reduce parking costs and minimise fines.


AppyWay’s Chief Product Officer, Stephen Jones explains:


“Our API can be exploited at different stages of the planning or driving journey. For example, schedulers can benefit from an integration into their job management software to solve the parking challenge before drivers embark on journeys to job locations. Or you could look at it from the side of automotive, with OEMs or Tier Ones for example. Our kerbside insights can be integrated directly into the in-car experience, with parking options presented on maps, enabling a dynamic, real-time solution for drivers. Ultimately, product teams want to be able to delight their customers/users. We’ve built our Parking API so they’ll be able to do just that.”


AppyWay’s Parking API is available for developers to build against, with a limited free trial available following a demonstration. Further details can be found at


Dan Hubert, “It’s an exciting time to be able to launch our re-tooled Parking API and enable developers to build positive solutions, particularly during such uncertain times. We see day by day the need for our cities and citizens to be able to adapt to the current circumstances. An increase in personal car use for work is likely in the short-term, but towns and cities can’t really afford to see a huge spike in congestion. We’re ready to help businesses create innovative solutions with our API, so we can all enjoy more accessible, less congested and safer places to live and work.”


For images and brand assets please visit



AppyWay exists to help cities thrive from the kerb up. We see the kerb as a catalyst – the key to powering progress with the most pressing urban mobility challenges.

Our platform of data, APIs and tools provide digital kerbside management solutions that enable intelligent mobility, better connecting cities with people and businesses.

Through close collaboration and industry leading partnerships, the AppyWay platform effectively acts as a ‘future mobility’ conduit between the public and private sector:

Learn more about our new Parking API here

Park Assist’s M4 Smart-Sensor System set to Transform Parking at Circa Resort & Casino’s Garage Mahal

May 22, 2020



Park Assist’s M4 Smart-Sensor System set to Transform Parking at Circa Resort & Casino’s Garage Mahal



LAS VEGAS, NV – – Park Assist® has been awarded the Parking Guidance System (PGS) contract for the Garage Mahal facility at Circa Resort & Casino. The new hotel and casino, currently under construction, is located on the famous Fremont Street Experience in downtown Las Vegas. It will have 777 guest rooms, five restaurants, a two level casino with the largest sports book in Las Vegas and a nine story parking garage dubbed the Garage Mahal, where Park Assist’s camera based M4 smart-sensor system will be installed.



With this new state-of-the-art facility underway, Circa Resort & Casino was eager to utilize the most advanced technology for all aspects of the project. Park Assist’s proprietary M4 camera based PGS was the ideal fit. The M4 system, designed to provide far more than just parking guidance, will ensure that all customers experience enhanced service and increased satisfaction from the start of their journey to the end, as they enter and exit the facility.

Along with Park Assist’s M4 technology, the Garage Mahal installation will also include several of Park Assist’s popular add-on software modules: Park Finder, Park Alerts, and Park Surveillance.

The camera based M4 smart-sensor system uses color-coded LED lights to guide drivers to vacant spaces. Prompted to change from red to green when spaces become available, these lights remove all uncertainty from the parking journey, reducing each customer’s search and park times. Upon returning to the garage, customers will be able to find their car just as quickly by utilizing Park Assist’s Find Your Car software add-on. This advanced vehicle locator feature uses license plate recognition (LPR) technology to pinpoint each customer’s car. Integrating with Circa’s PARCS system, guests simply enter all or part of their license plate number into a kiosk or mobile app and they are directed to their vehicle’s exact location within the facility.

Additionally, Park Assist’s Park Alerts and Park Surveillance software extensions provide an increased level of control and security in the garage. Using Park Alerts, parking management will be able to set and enforce automated rules and alerts – if any policies are violated they will be immediately notified so they can take the appropriate action. Park Assist’s Park Surveillance module brings an additional level of security by enabling the M4 sensors to capture streaming video of any movement in or around parking bays, helping parking management efficiently deter and quickly react to criminal behavior.

“Park Assist is very excited to partner with Circa Resort & Casino on our installation at Garage Mahal. Circa offers guests high-end services and amenities that will make it one of the most popular destinations in downtown Las Vegas – we are thrilled that Park Assist’s parking guidance technology will be leveraged to help ease stress, enhance the parking experience and increase ultimate customer satisfaction.”  Said Jeff Sparrow, Regional Account Manager.

Park Assist is working with GSL Electric to oversee the installation. Site work is already underway and the project is scheduled for completion by December 2020 for Circa Resort & Casino’s grand opening.

About Park Assist
Park Assist® is the parking industry’s leading camera-focused innovator with the most camera-based parking guidance installations in the world. Our patented technology helps customers effortlessly find parking spaces in real-time as well as find their cars when they return. Simultaneously, we provide parking operators with tools to improve customer satisfaction, create new revenue opportunities, realize greater operational control, capture parker analytics and expand CCTV capabilities. Park Assist is part of the TKH Group (Euronext: TWEKA), a $1.8 billion publicly traded company headquartered in the Netherlands. For more information, visit

Quercus Technologies: What automatic access control systems can do for car parks in this new reality

May 21, 2020



What automatic access control systems can do for car parks in this new reality



Interaction is natural and it is an inherent need of every human being. Nevertheless, latest technologies lead to avoiding human contact and simplifying lives thanks to automation. This path to the future based on avoiding interaction has been accelerated by the Covid19 situation. Considering the trend of increasing use of private transport, now it’s the best time for parking. More than ever it is mandatory to decrease or eliminate the physical contact points inside the premises.



How can LPR cameras like Quercus Technologies’ help prevent the virus spread at entries and exits of a car park? Quite simple. The less we poke around, the less chances for it to spread


In everyday life drivers who park in a car park have to interact with different devices in the process. It seems unavoidable to use things such as ticket dispensers, payment machines, cash or vouchers… And it’s been confirmed that the virus can stand on surfaces for long.

The major issue lies with the use of the ticket dispensers at the entry and exit; the best option to avoid this contact point is to simply go in and out without using a ticket. Technology built in SmartLPR Access cameras integrated with access control systems allows to automate entries and exits of the parking facilities. When drivers arrive at the parking premises, their vehicle’s license plate is recognized and registered and the barrier rises up automatically. This ticketless feature is widely used for car park monthly subscribers because it grants them a “hands free” access; bear in mind that this can also be used when creating registration lists for employees or regular customers with benefits.

If prepaid ticketless operation is not available, another physical interaction will be held at the payment stations. Don’t worry though, there are options that will allow you to minimize this such as using QR codes that make paper tickets readable at short distance away from the payment device. QR codes combined with the fact that most of the patrons will likely use a credit card will reduce the amount of user input.

To facilitate the previous process even more, some banks have taken the temporary measure to increase the contactless payment security limits. This will ensure that most of your daily parking fees can be paid without entering PIN and therefore making the payment a zero contact process.

Otherwise, if you want to avoid cash or credit payments altogether you can opt to integrate the LPR cameras and Access Control System into a mobile app. By using a mobile platform parkers will use their devices to pay using their licence plate or a pre-registered account as identification. This way they will be paying without touching any local device.

Last but not least, when users drive to the exit Quercus Technologies’ units will once more read their plate number, allowing them to verify if the user has already paid in order to automatically let them out. Every contact point can be easily removed with the combination of License Plate Recognition cameras and an adequate Parking Access and Revenue Control set-up.


LPR technology is not a one day work, it requires several years of experience

Quercus Technologies has been developing LPR cameras for more than two decades now. SmartLPR Access is the latest generation of License Plate Recognition units designed to contribute to security and smart mobility in car parks and access controls. A single device integrates all what is needed to provide the highest reliability worldwide.

For more information please contact:
Marketing Department

Fybr Completes Installation of a Smart Parking System in Westerville, OH

May 20, 2020



Fybr Completes Installation of a Smart Parking System in Westerville, OH




St. Louis, MO (May 20, 2020)Fybr has been selected by the City of Westerville, Ohio as their technology partner for a Smart Parking Pilot. The City is testing Smart Parking Space Availability Technology in the popular Uptown District to reduce traffic congestion and provide citizens with accurate, real-time information for finding open spaces in parking lots. City Manager David Collinsworth said, “If this is successful, we will extend it out to the bounds of parking lots in Uptown and then also our on-street parking.”



“We are excited to be a part of Westerville’s move to becoming a Smart City,” said Bob Glatz, CEO of Fybr. “Given our history with large-scale parking sensor deployments, we are confident in our ability to meet or exceed the city’s expectations.”

Fybr’s smart parking sensors and applications allow drivers to find parking in real time and provide turn-by-turn directions to open spaces. The City will be testing the program over the next 14 months in four Uptown off-street parking lots. Fybr has completed the installation and testing will begin in late May.


About Fybr’s Parking Sensor III

Fybr’s parking sensor offers a highly accurate, low-cost solution for detecting vehicles in a wide range of spaces—including on-street, in surface lots, and garages.


With ultra-low latency and a 10 year battery life, the Parking Sensor III accurately delivers real-time space occupancy— allowing both consumers and cities to make better, more informed decisions about parking.


About Fybr

Fybr provides a Smart City Platform—helping communities with efficiency, reduced operating costs, and improved quality of life. With a highly secure, turnkey solution for quickly processing information, Fybr delivers the best and fastest opportunity to create a return on investment. Located in Saint Louis, MO, with a 20-year history, Fybr’s patented IoT solutions have over two billion data events logged globally from real-world applications.


Newport RI, extend their relationship with Mobile Smart City

May 20, 2020




Newport RI, extend their relationship with Mobile Smart City



The City of Newport, RI has expanded their use of Hectronic NA, a Mobile Smart City Company Citea Color Touch Parking Kiosk for their Easton Beach Facility. This expansion provides the Beach Facility the flexibility to serve an support their beach goers with a quicker way to pay, eliminating the time it takes to enter the lots.


“We are thrilled that the City of Newport has found our solution to be the most complete solution to meet their requirements.” comments John J. Incandela, CEO and President of Mobile Smart City.  “Our state of the art Color Touch Screen shows how far technology has come, gives customers and users a flexible application that can integrate seamlessly with other technologies, most importantly we take this into account with all our customers, since we don’t believe in a one size fits all approach. Our open solutions provide more benefits to our customers.


The City of Newport first installed the Hectronic Kiosks in 2018 and has seen a significant increase in revenues and a reduction in operating costs. For more information or call 1-844-726-4644


May 19, 2020








London, UK – Tuesday 19th May 2020, AppyWay, Europe’s most awarded intelligent kerbside and smart parking pioneer, has welcomed ex Cisco UK & Ireland CEO Phil Smith CBE to its board to serve as Non-Executive Chairman.



Phil is currently Chairman of publicly listed IQE PLC and Chairman and Non-Executive Director at the Digital Skills Partnership. His previous experience, notably as former Chair of InnovateUK and The Tech Partnership, positions Smith as the ideal fit to lead AppyWay’s board and help accelerate the company’s sustainable mobility vision within the analogue kerbside and parking management industry.


Dan Hubert, Founder & CEO of AppyWay, “Phil has an impressive and illustrious background and I’m thrilled to add his expertise and experience to our board. His enthusiasm for our vision combined with his impressive understanding of the market have already proved highly valuable to the company in several ways. I’m looking forward to working more closely with Phil as we look to supercharge our next phase of growth.”

Phil has received many accolades including Orange Business Leader of the Year, member of the Wired 100 and listed in the 50 Kindest Leaders in 2018. Phil was awarded a CBE in the 2019 Queen’s Birthday Honours List for his services to technology, business, and skills.

Phil Smith added; “I am delighted to be joining Dan and the AppyWay team. The opportunity to revolutionise the way we understand, use and optimise our transport infrastructure around the world is exciting. AppyWay have already demonstrated their clear understanding of the key issues, challenges and opportunities with leading technologies and deep client engagement. I am looking forward to helping a talented and ambitious team do great things and to make a real difference to the world.”


Phil Smith’s appointment follows recent AppyWay board additions; Amazon veteran Ron Kornfeld, and John Fogelin, AppyWay’s resident CTO and Chief Security Officer.




AppyWay exists to help cities thrive from the kerb up. We see the kerb as a catalyst – the key to powering progress with the most pressing urban mobility challenges.

Our platform of data, APIs and tools provide digital kerbside management solutions that enable intelligent mobility, better connecting cities with people and businesses.

Through close collaboration and industry leading partnerships, the AppyWay platform effectively acts as a ‘future mobility’ conduit between the public and private sector:

Kerbside Management | B2G

AppyKerb, our Govtech stack, is a complete kerbside management platform. With AppyKerb, Local Authorities are empowered to commoditise and open up their assets. This enables rich data-driven insights and digital access solutions for everyone using our kerbs.

Learn more >


Intelligent Mobility | B2B

AppyWay business solutions keep people, goods and cities flowing. A full eco-system of kerbside data APIs, payment solutions and CAV integrations improves kerb interactions for local enterprises, customers, deliveries, and fleets alike.

Learn more >


Signal-Tech: It’s the sign that counts!

May 19, 2020




It’s the sign that counts



Wilmington International Airport (ILM) has experienced significant passenger growth over the last couple of years. Robert Campbell from ILM noted, “During this growth, the parking lots have been heavily utilized and at peak times, fill near to capacity.” With the desire to improve their passenger parking experience, ILM reached out to DESIGNA/Southern Time for a solution.



DESIGNA/Southern Time thought the ideal solution would be to add a Space Available sign into the mix. They ultimately chose a Signal-Tech space available sign, which is compatible with the DESIGNA parking management system ILM already had in place.


After a seamless installation provided by DESIGNA/Southern Time, ILM stated, “This new sign is a tremendous resource for our passengers.  It provides real-time information about space availability which enables our passengers to make informed parking decisions.”


Adding Signal-Tech’s space available signs improved the overall passenger experience by reducing the time it takes to find a parking spot and in the end made the entire parking process more efficient.


About Signal-Tech:

Signal-Tech is a U.S. manufacturer of LED signs. We offer a complete line of LED directional parking signs, pedestrian warning signs, clearance bars, space available monument signs and our RedStormTM Parking Guidance System with reporting software.





Walker Consultants: Opportunity During Disruption – Developing Strategies to Manage and Your Parking Assets in Unique Times

May 19, 2020





Opportunity During Disruption – Developing Strategies to Manage and Your Parking Assets in Unique Times



         by Thomas Szubka, CAPP, CPP, Senior Consultant, Walker Consultants



Abstract background of blurred cars in front of dealership place, blurred background


There is no doubt that the COVID-19 pandemic is causing a disruption to the Parking, Transportation, and Mobility Industry.  It seems the main questions, apparent in virtually all industries, center around how long this disruption will last and how long the recovery will take.  How will social distancing affect transit?  Will there be more cars on the road, or will remote work finally be a widely accepted practice? Will we change, long term, how we physically interact with one another and our surroundings?

Often, it takes a disruption to advance a technology or business practice. Usually, that disruption is caused by design, however, what we are now experiencing is a disruption by circumstance.

When disruption is circumstantial, there is a sense of helplessness. COVID-19 is not making our business practices better, nor is it introducing a new or improved technology. As this disruption is not actively improving our business, these circumstances are creating obstacles instead.  How we react to these obstacles will determine if there is a way to benefit from these unfortunate circumstances and find a silver lining in the COVID-19 cloud.

Start by focusing on what you can control. Take charge of how you move forward by initiating a plan to recover or improve.  You may not know where all this is going but it is a great time to get back to the basics and take the opportunity to have a thorough look at your business, as it is beneficial to have a solid foundation from which to base your strategies and plans going forward.

Consider why now may be an opportune time to initiate operational and financial audits; technology reviews and upgrade planning; and operational projects and planning that will benefit your business going forward.

Reduction in demand provides opportunity for access.

Take advantage of the opportunity that reduced demand affords. Sure, we would all rather be busy and maximizing the collection of revenues and providing outstanding services, however, this is the time to plan and prepare for when these circumstances change.

Work on projects for which you have not had time to invest. Structural reviews are far easier to conduct when facilities are not at capacity and are often put on the back burner during good times.  Along the same line, repairs and improvements are also easier to execute when the there are fewer customers to inconvenience. The added benefit is providing a refreshed facility to welcome customers back.

Reduction in revenue activities will likely provide added time to conduct operational and financial audits or explore improvements in technology upgrades. Both will encourage you to look at your operations more closely and provide outcomes that will allow you to be more efficient in your business efforts when the circumstances finally do change.


Financial and operational audits are a great practice at any time and the best organizations conduct these regularly.  As a result of having too much time, or a desperate need to optimize revenue and operations, conducting audits may be as important as ever. Start by focusing on:

  • Cleaning up contract parking accounts and understanding the demand.
  • Review past transactional data, reports, and banking information to validate results.
  • Evaluate revenue collection procedures and contemplate if collecting cash is worth the cost going forward.
  • Reexamine traffic flow and lane geometries to determine the viability of certain technologies (LPR, APGS, etc.)
  • Assess staffing levels and payroll costs to determine the optimal staffing levels.
  • Acknowledge potential customer interaction points and develop alternatives to the potentially changing customer experience.

Performing audits now, while there are departures from normal business operations, will allow you to be more efficient and provide an uneventful environment in which to address the findings.

Technology can help.

Conducting an operational audit and setting upon an improvement plan, will help you to determine the best technology solutions to fit your business needs. Often, efficiencies in operations can be realized with the proper selection and use of technology that will justify the investment.

Frictionless parking, pay by app, virtual permits and enforcement, and advanced hardware are established technologies and improve upon the potential need to reduce physical interaction with hardware.

For example, frictionless parking can have several variations, but the most important tenet is facilitating the entry and exit of a vehicle with little to no stop in movement.  An operational audit will determine:

  • If your facility has the proper lane geometries conducive to LPR, or if an AVI solution is more appropriate.
  • Ability for your operations to go ticketless.
  • Capability of using barcode on a phone app to add value to the customer interaction
  • Traffic management external to the facility that may affect movement.
  • Queuing conditions for entry and exit, and where improvements can be achieved.

There are plenty of options, but the effort will be more productive if you have a specific plan developed from an audit for which to base the technology upgrades upon.

Potential for automation will help address opportunities for efficiency, reduce physical interaction points, and promote customer and employee safety. Employees can shift to a more ambassadorial role that can be performed with proper physical distancing or from remote workstations with the aid of virtual communication solutions.


Data will also be more important than ever. Given the uncertainty in how the parking and transportation industry will recover, operators will need to be diligent at monitoring data to ensure operations can handle changes in volume, time of day peaks, and be able to react to provide alternatives or incentives as behaviors and data evolve  The only way to get the correct data, is to have the proper technology in place.

Barriers have shifted.

The pandemic had created several new issues and those new issues may now be the primary focus in favor of past objections to attempted advancements. Whether political, funding, or consumer fueled objections to changes existed, they can likely have an easier time being overcome if it helps address an issue requiring resolution today.

A good example is how curbside management has changed in many municipalities. Offering curb spaces to facilitate deliveries and pick-ups have been concerns in the past with the value of the curb being so high. With recent circumstances, many downtowns have retracted from on-street payments or have relaxed enforcement.  It is now easier (financially and politically) to designate curb space to help support the local businesses. When this is over, will these solutions simply disappear, or will they be integrated into normal business practice?  When revenues for curb space come back into play, how will these solutions be monetized?

How these solutions are expressed will make a difference, so consider several ways from which to approach:

            Customer Safety

Now is a time in which the welfare of the consumer and the employee is vital.  Going virtual or reducing physical interaction with hardware is an advantage to promoting public and employee safety. This will certainly aid in the promotion of certain technology upgrades for which you may have previously experienced resistance.

            Labor Efficiency

Many organizations in our industries have had to furlough employees with the intent to hire everyone back once normalcy is achieved. If getting back to normal takes too long, there is a real risk that those valuable employees will have found work elsewhere and may not be available.  Now would be the time to analyze and plan how automation and streamlining business practices can promote a more efficient organization.

            Business Efficiency

Is your business prepared, or better prepared for the possibility of experiencing similar circumstances again? Are you able to act on those lessons learned and do you have the right data to analyze pain points and where to aim primary focus going forward?  Do you have the most streamlined business model to take advantage of opportunities when they present, or reduce risk when unfortunate circumstances avail? Operational and technology audits with due diligence on improvements during a time like this will pay dividends in your recovery efforts and moving your revenue and operations forward.

            Operational Changes

An operational and technology audit can help you understand where your business stands and if your current operation and technology can support what will be the new normal. Consider how curbside deliveries and pick-ups have been implemented to support local establishments. Will these go away once normal curb management returns, or can you find a way to keep some of the valuable solutions in place


By showing that thought has been given to customer and employee safety, and improved working conditions, the organization will benefit and engender loyalty from these efforts. Consumers and employees may be willing to sacrifice habitual behaviors if they can appreciate that changes are being made for the sake of safety and well-being.

Engage the pros.

Professional assistance in audits and evaluations; developing strategies; and creating specifications for solutions can be advantageous in maximizing the efficiency of your efforts and provide guidance during these overwhelming times.


There are many consultants, technology and operations representatives, and peers that are eager to help. As we have found in the past several weeks, there is no shortage of parking professionals willing and able to share their challenges and successes for the collective good. This is the winning advantage that our industry is taking to prevent disruption and create favorable opportunities.

About the Author

Thomas G. Szubka, CAPP, CPP is a Parking and Mobility Professional with executive experience and over 18 years in the Parking & Mobility Industry. His experience includes private operations, municipal operations and most recently as a technology solutions provider in both sales and operations. Tom is a Senior Consultant with Walker Consultants and can be reached at or 813.437.2198.

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