Parker Launches Video Call Center for Health Systems

October 06, 2015

Face-to-face video customer service for health care parking facilities
available now

INDIANAPOLIS (Oct. 6, 2015) – Parker today announced its launch into the health care industry from booth number 712 at the Healthcare Facilities Symposium and Expo in Chicago.

Parker’s two-way video technology brings the human connection back into cashier-less parking facilities through live, remote attendants who troubleshoot customer issues via a video monitor that bolts directly onto existing equipment in parking facilities.

Attendants are available 24/7 and branded as representatives of the health care system. The face-to-face experience is as close to an in-person interaction as possible and offers guests a more empathetic and satisfying experience.

“For many, the first and last touch point of interaction with the health care provider is the hospital’s parking facility,” Parker Managing Director Scott Gould said. “Whether on arrival or departure, Parker-enabled facilities ensure a high-tech, high touch ‘help’ interaction via two-way video that can deescalate problems and keep visitor satisfaction high.”

Not only can Parker remote attendants respond to customer issues directly via two-way video, but they also offer solutions such as the ability to vend a lost ticket, raise the gate or offer directions to their guest.

To learn more about Parker, visit or visit them in booth 712 at the Healthcare Facilities Symposium and Expo.

About Parker
Parker is a parking facility customer service solution that provides 24/7 face-to-face video assistance to guests creating a personal and satisfying experience. Parker remote attendants act as representatives of the facility’s management through video monitors that bolt directly onto pay-on-foot, entry and exit lane equipment. To learn more, visit