Diamond Parking is Now Using Parker Technology’s Customer Service Solution
Diamond Parking is Now Using Parker Technology’s Customer Service Solution
Indianapolis, IN — Parker Technology’s customer service solution is successfully providing live customer service support for K Street Garage, a Diamond Parking facility in Anchorage, AK.
“Parker Technology’s platform for tracking intercom calls and customer issues is intuitive, convenient, and searchable. Having a reliable and responsive intercom service 24 hours a day is great for both our customers, and our operations team,” said Greg Harrison, City Manager, Seattle Garage Operations.
“We are excited to grow our relationship with Diamond Parking,” said Brian Wolff, CEO & President of Parker Technology. “When our customers ask for our help in more facilities, we are always grateful. It speaks to the strength of our software platform, and the value of our call center services.”
Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want and need it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction, according to facility business rules. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.
About Diamond Parking
A family owned and operated company, Diamond Parking differentiates themselves with nearly 100 years of experience, skill, and tried and true parking programs. We provide full-service parking solutions backed by customer care and expert resources. We make parking easy. Learn more at www.diamondparking.com.
About Parker Technology
For parking operations that have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and our professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to facility business rules. We help our clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and collecting data insights to run operations more efficiently. Learn more at www.helpmeparker.com.