June 02, 2021


Atlanta-Based Parking Management Company Utilizes Cloud-Based Software
for Surface Lot and Garage Management  


ATLANTA (June 2, 2020) – Phoenix Parking Solutions, an Atlanta-based parking management company that is completely digital, cashless and contactless, is elevating the guest experience by optimizing gateless service in Atlanta. A leader in digital parking innovation, Phoenix owner Jeff Patterson is teaching property owners and property management companies how to replace an antiquated system that features paper tickets, costly gate arms and payment kiosks with a cloud-based parking method.


“It’s not only about saving money but also about creating a contactless and frictionless experience for the consumer,” explains Patterson, whose commitment to safety has allowed his business to flourish the past year despite the constraints of COVID-19.


For the past year, Patterson has proven his commitment to offering a safer, more efficient way to manage parking in residential, retail and mixed-use facilities with contactless service and hospital-designed safety procedures. Now, he’s furthering this commitment by leveraging his relationship with Oobeo to offer a frictionless parking experience that takes less than 30 seconds from start to finish. This cloud-based software replaces expensive equipment and maintenance costs and instead allows consumers to safely and seamlessly pay for parking through web, mobile and SMS technology while in their vehicles. Consumers do not have to download a parking app, worry about social distancing while waiting in line to pay at a parking kiosk or return to the lot to extend their parking time.


When guests or residents arrive at a Phoenix mixed-use surface or garage facility, they will see simple signage that displays three contactless methods to pay for parking: SMS, QR code scan or tap the NFC tag. Users then receive a link to enter their license plate number and the duration for which they want to park before paying via credit card or digital wallet. Users can then provide a rating for the experience, receive a receipt for their payment or extend the parking duration. An integrated LPR system provides a list of authorized license plates to the parking enforcement team. Property owners choose their method of ensuring payment compliance, whether ticketing, booting or towing, and Phoenix subcontracts the appropriate enforcement provider.


Phoenix offers additional options depending on the type of retailer. Validation codes are available for businesses such as movie theaters or fitness centers that want to offer free or discounted parking to patrons. Office building tenants can have access to a certain number of parking spaces to be assigned to employees at their leisure, rather than having new employees go through a cumbersome onboarding process.


In addition to providing cost savings and enhancing the customer experience, going gateless also reduces the lot’s carbon footprint because cars are not idling while waiting in line to pay and get through the gate. Gateless methods reduce the amount of liability for lot owners as a gate attendant is not needed.


Patterson’s digital solutions also encourage property owners and property management companies to enhance their revenue and improve their services with real-time data and user reviews. He offers opportunities for customer feedback plus data analytics that can easily identify how much time customers are paying for on average and peak times and lulls that might require rate changes for maximum profit.


“Offering users the option to easily leave a review right after they park allows us the ability to share this with our clients, respond and adjust immediately,” says Patterson. “It gives customers a voice and allows surface lot operators to be proactive.”


Beyond its innovative parking solutions, what also sets Phoenix’s team apart from other parking providers is their deep knowledge both of the current industry and where the parking industry is headed. In addition to continuing education and staying on top of market trends, every Phoenix executive has received the National Parking Association’s Certified Parking Professional Certification (CPP), which is the parking industry’s only professional certification that spans all aspects of parking management and operation. Built around 15 domain areas of learning, the CPP body of knowledge covers everything from human resource management to valet parking operations and from auditing to sustainability. There are only 400 CPP credentialed professionals in the United States.


About Phoenix Parking Solutions

Phoenix Parking Solutions is an Atlanta-based company specializing in a range of parking services for restaurants, hotels, country clubs, shopping centers, and community events, in addition to parking management, logistics, and consulting services. Currently parking tens of thousands of cars per week at dozens of premium locations throughout the city, Phoenix has established itself as one of the largest parking providers across downtown and Midtown Atlanta. Learn more about the company and the safety of valet from Phoenix President Jeff Patterson in this Atlanta Business Radio X interview. For more information, call 678-412-0505 or visit