PHOENIX PARKING SOLUTIONS PROVIDES VALUABLE EMPLOYEE TRAINING AND STRICT SAFETY STANDARDS TO CREATE AN ELEVATED PARKING EXPERIENCE
PHOENIX PARKING SOLUTIONS PROVIDES VALUABLE EMPLOYEE TRAINING AND STRICT SAFETY STANDARDS TO CREATE AN ELEVATED PARKING EXPERIENCE
Atlanta-Based Parking Management Company Trains Excellent Professionals
While Offering Five-Star Service to Clients
ATLANTA (June 14 2021) – Phoenix Parking Solutions, an Atlanta-based parking management company that is completely digital, cashless and contactless, knows there is only one chance to make a good impression. It is the company’s mission to handle this responsibility by consistently providing a welcoming presence and five-star greeting to guests at hotels, restaurants, country clubs, shopping centers and corporate and community events. With a dedicated service team that is both friendly and experienced, Phoenix is meticulous in hiring and training valet associates to act as an extension of its clients’ operations.
“Our operating philosophy is great vision, great people and great service, so hiring and training are of the utmost importance when it comes to providing an elevated parking experience for our clients and their guests,” says Jeff Patterson, president of Phoenix Parking Solutions. “Handling vehicles is a lot of responsibility, so we’ve designed an exhaustive orientation process and training program that ensures we’re employing quality professionals.”
Patterson and his team start by seeking candidates that are skilled in customer service, can work independently and are proficient in technology since the company offers contactless service. Applicants must fill out a safety assessment as part of the initial vetting process, and clean driving records are essential for employees. Patterson even goes so far as to pull National Driver Register records before an official job offer is extended.
Safety monitoring doesn’t end at the interview process. Once employees come on board, Phoenix utilizes Samba Safety’s platform for continuous driver monitoring, which includes real-time employee violation alerts and motor vehicle record data.
The hiring process begins with a phone interview, followed by a mandatory orientation with a third-party human resources company. In-depth new hire training videos cover everything from shift planning and uniforms to phases of the valet process, parking efficiency and damage claims reduction. Trainees also must become familiar with how to use the Humanity platform for employee scheduling and the Oobeo platform for contactless valet service.
If applicants do well during orientation, Phoenix offers them a position. Once employees complete and sign the new hire packet, employee handbook and insurance agreement, Phoenix sets up their working interview. The working interview takes place in the field at busier locations during peak hours to allow employees to try out the job and make sure it is a good fit for both parties.
“The working interview is where I gain true insight,” says Patterson. “It enables us to see how the new hires get along with their colleagues, how committed they are to teamwork and what they need to work on. It’s also a great way for me to get reflections from seasoned staff members. Our motto is ‘sprint fast, park slow,’ so we want to ensure that our valets are capable of this composed urgency throughout their entire shift.”
The final step includes an introductory exam with four training shifts that have a specific focus each day, a demonstrable parking test and a written quiz requiring a score of 90% or above. Upon being hired, employees begin a mandatory 60-day probation period during which any single offense could result in termination.
Continued training at Phoenix includes semi-annual company meetings, daily audits on location by patrolling manager, regular claims reduction posts on the company message wall and random quizzes to ensure understanding and growth. Employees are rewarded for quality referrals and also receive significant discounts on their meals at restaurant clients.
Those interested in applying for a role at Phoenix Parking Solutions can visit the websitefor more information or to start the application process.
About Phoenix Parking Solutions
Phoenix Parking Solutions is an Atlanta-based company specializing in a range of parking services for restaurants, hotels, country clubs, shopping centers, and community events, in addition to parking management, logistics, and consulting services. Currently parking tens of thousands of cars per week at dozens of premium locations throughout the city, Phoenix has established itself as one of the largest parking providers across downtown and Midtown Atlanta. Learn more about the company and the safety of valet from Phoenix president Jeff Patterson in this Atlanta Business Radio X interview. For more information, call 678-412-0505 or visit phoenixparkingsolutions.com.