City of Chicago Wins Innovation Award for Programs Enabled by Conduent Transportation to Reform Parking Fines

August 02, 2021



City of Chicago Wins Innovation Award for Programs Enabled by Conduent Transportation to Reform Parking Fines




FLORHAM PARK, N.J., Aug. 02, 2021 — The City of Chicago Department of Finance received a 2021 innovation Award of Excellence from the International Parking & Mobility Institute (IPMI) for its work with Conduent Transportation, a global business unit of Conduent Incorporated (Nasdaq: CNDT). The IPMI award recognizes the city for its data-driven programs to reform parking fines and enforcement, aiming to reduce the disproportionate impacts on marginalized and low-income families.

The programs, developed using Conduent technology, specifically address the imbalance that enforcement can have on lower-earning segments of the workforce. For example, when faced with more urgent needs, such as rent, groceries or medical care, low-income residents often may not be able to pay parking citations, leading to penalties including vehicle seizures and driver’s license suspensions. Loss of a vehicle or license can lead to unemployment and other financial hardships.

The department, tasked by Mayor Lori Lightfoot, sought an innovative approach to issue and collect citations in a more sustainable, fair and effective way, including a halt in suspensions for outstanding parking fines and creating a web portal to enable payment plans. Additionally, using a suite of digital applications and data analytics, Conduent examined the historical assignments of enforcement officers, previously deployed evenly across the city. The factors within the analysis included curbside miles, the likelihood of infractions affecting safety and congestion, curbside demand, parking complaints, bike lane encroachment, regulations and other trends. Based on this analysis, new enforcement zones were established that focus on the areas of greatest need.

“Teaming with Conduent, we’ve been able to take the guesswork out of citation issuance, proactively enforcing areas of high demand in most need of enforcement,” said Charles Billows II, Director, Parking Enforcement at the City of Chicago Department of Finance. “Some zones require around-the-clock enforcement, while others — many in low-income communities — require occasional enforcement based on randomization.”

To further enhance enforcement, officers can now also access maps with block-by-block predictions about the likelihood of parking violators. In addition, the web portal created for the program generated a 131 percent increase in online payment plans for accounts and a 108 percent increase in related revenue.

“We’re proud of our role in supporting the City of Chicago and its residents, building a program that’s helping to make a difference for communities,” said Holly Cooper, Vice President and General Manager, Public Safety and Curbside Management Solutions at Conduent. “Using our data and analytics expertise, we’ve shown that parking enforcement can be made more equitable and still be successful.”

Conduent Transportation is a leading provider of automated and analytics-based transportation solutions for government agencies. These solutions, spanning roadway charging and management, parking and curbside management, and advanced transit and public safety systems, enable streamlined and personalized services for citizens and travelers who use them. The company has been helping transportation clients for more than 50 years and operates in more than 20 countries.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology, and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs, and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at .