Innovative SaaS Company Sets New Standards in Enforcement Management with Impressive First-Quarter Results
August 1, 2024 London, UK – Unity5, a leader in cutting-edge enforcement and compliance management software, is proud to announce outstanding service performance statistics for the first quarter of the year.
Key Achievements:
97.2% Satisfaction Score: With hundreds of positive feedback instances, their clients’ high satisfaction underscores Unity5’s dedication to excellence.
Average Time to First Response: Unity5’s rapid engagement with customers saw an average of just 22 minutes, and 50% of tickets receiving a response within an hour.
70% Tickets Solved Within 24 Hours: Unity5 have built a reputation for swift resolution processes, with 61% of issues being resolved within just 5 hours.
55.6% One-Touch Resolutions: Highlighting their efficiency, over half of the tickets were resolved with just a single response.
Oli Pelliccio, Director of Implementation at Unity5, commented:
“We are incredibly proud of our Customer Service Team for their outstanding performance this quarter. Their dedication and hard work are key to our success and demonstrate our commitment to providing unparalleled support. Our exceptional service statistics are a direct result of their efforts, and we couldn’t be more thrilled with their achievements.”
Rachel Baxter, Operations Director at Total Parking Solutions, added:
“Unity5’s Zatpark has proven to be an invaluable asset to our operations. The efficiency and effectiveness of their service are unmatched. From rapid responses to swift resolutions, their support team ensures that our needs are met promptly and professionally. It’s clear that Unity5 is at the forefront of innovation in enforcement management.”
About Unity5
Unity5 is a leading SaaS provider specialising in enforcement management solutions. With a focus on modern, cloud-native technology, Unity5 offers innovative products designed to streamline and enhance enforcement processes. Our flagship product, Zatpark, is at the forefront of this mission, delivering exceptional service and support to clients worldwide.
For more information about Unity5 and Zatpark, please visit zatpark.com or contact:
Darren Gallagher
Director of Marketing
E, darren.gallagher@unity5.com
T. 07701037286