Parker Technology’s Two-Way Video Functionality Now Available on Amano ONE
March 22, 2023 – Roseville, MN- Amano McGann, Inc., the leading provider of Parking Access and Revenue Control Systems (PARCS) in North America, and Parker Technology, the video customer experience platform of choice for the parking industry, are delighted to announce that Parker Technology is now fully integrated with Amano McGann’s Amano ONE PARCS solution.
“We a pleased to continue our relationship with Parker Technology,” said Greg Brewer, Sr. VP of Operations at Amano McGann. “We’re in the business of making our client’s lives easier. This integration takes our simplified, powerful, and reliable Amano ONE solution and adds another layer of convenience for parking management and end-users.”
With the Parker Technology integration, intercom help calls can now be tracked and managed in Parker’s robust software platform and directed to Parker’s highly trained customer service representatives, as needed, whether 24/7 or on a hybrid, part-time schedule. Through the integration with Amano ONE, Parker’s call center team can seamlessly validate tickets, vend gates, update access holder status, search for credentials, and more. Using real-time data available through Amano ONE, the Parker team can also check for potential alerts like low paper. This provides parking patrons with exceptional customer service, while freeing up management staff to do other, high-priority tasks.
Tammy Baker, COO at Parker Technology, said “We are excited to complete another integration together and look forward to the enhanced service this functionality will bring. Our ability to use a single pane of glass to house all the procedures the CSR needs to troubleshoot and then the power to push and pull information from the PARCS system is paramount to the Client Experience. It creates an efficient and expedited way to help the customer in the lane while protecting revenue and system integrity. I love a Win – Win!”
The Amano ONE Call Center is included in the Amano ONE Parking Management Platform and the solution has a microphone, camera, speaker, and display built right in. The Parker Technology integration does not require any additional hardware or on-site reprogramming of the software. Once parking management has engaged with Parker Technology for its services, the integration can be turned on right from Amano ONE’s software. Once activated, guests requesting assistance at an Amano ONE device can take advantage of two-way video and audio communication.
The pairing of these two powerhouse solutions offers parking patrons a simplified user experience with the option for next-level assistance at the device. To learn more about the Amano ONE/Parker Technology interface, email firstname.lastname@example.org.
About Amano McGann
Amano McGann, Inc. is a member of the Amano Group, a worldwide organization with annual revenues in excess of $1 billion. As world leaders in the manufacturing and distribution of hardware and software solutions for the parking industry, Amano McGann distributes nationally through branch offices and an authorized distribution network and provides a level of service and experienced unmatched in the industry. For more information about Amano McGann’s integrated solutions visit www.amanomcgann.com.
About Parker Technology
Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to facility business rules. Parker helps its clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks and providing data and insights to run operations more effectively. Learn more at www.parkertechnology.com.
Contact: Sabrina Amerson
Tel: 612-331-2020 ext. 6148
CVPS Solutions Introduces MyTicket
January 25, 2021 – We live in an increasingly contactless world. To keep up with the recommendations from global health experts and mitigate potential exposure situations in your operation, CVPS continues to innovate by creating touchless solutions to meet the needs of every operation. CVPS is proud to present, MyTicket: featuring Scan-4-Ticket and Text-4-Ticket functionality.
MyTicket reduces touchpoints in your operation by empowering customers to operate your Parking Access and Revenue Control Systems (PARCS) using their personal mobile device. “Customers want the convenience and safety of using their phone, but they don’t want another app. That’s part of the beauty of MyTicket,” says John Daniels Vice President & General Manager with CVPS. He continues, “MyTicket gives users all the functionality they want from an app, like Electronic Tickets and Mobile Pay-by-Phone, without the hassle of a download.” MyTicket works seamlessly with all CVPS access control devices for controlled operation. No gate? No problem. MyTicket can easily be configured for gateless environments.
In controlled operations, MyTicket signs are posted on each entry device. Scan-4-Ticket functionality utilizes lot-specific QR codes while Text-4-Ticket uses a designated local phone number and lot-specific codes. After user-interface, CVPS guides the parking patron through a quick parking survey and then automatically generates their Electronic Ticket to vend gates during ingress and egress from your facility. The entire process is contactless when deployed in conjunction with CVPS Mobile Pay-by-Phone functionality.
For absolute flexibility, MyTicket is just the ticket for gateless operations. Simply post MyTicket signs at all entrances and in strategic locations throughout your facility. As an added layer of convenience for your parking clientele, MyTicket information can also be shared on your website. Guests use the camera in their mobile device to scan the lot-specific QR code or to text the posted code to the designated local phone number. After filling out a brief parking survey, customers are instructed to pay for their parking session using CVPS Mobile Pay-by-Phone. Using the information collected during the parking survey, lot audits can be completed to maximize revenue collection.
MyTicket can help you achieve your revenue goals quickly. In an uncontrolled configuration, Scan-4-Ticket or Text-4-Ticket can be implemented in as few as 24 hours for a completely gateless, totally touchless parking revenue solution.
For more information about MyTicket featuring Scan-4-Ticket and Text-4-Ticket functionality, call +1 (800) 955-3516 x1 or send an email to info@CVPS.soltuions.
About CVPS Solutions
CVPS pioneered the use of technology to manage valet parking installations. The first CVPS system was installed at the Somerset Mall in Detroit in 1996, when most people thought that putting a computer in a valet parking booth meant that you were crazy. Fast forward to today and using technology to manage a valet parking asset isn’t crazy anymore – it’s expected.
CVPS has been installed in hundreds of locations across six countries and is well established as the leading valet parking technology in the industry. Our products are installed at convention centers, arenas, casinos, hotels, office buildings, shopping malls, airports, and commercial garages. We offer a variety of contactless solutions and all of our products are flexible, scalable and can be tailored to meet the needs of any operation
Amano Group: CVPS Introduces Aria
November 09, 2018 – Las Vegas, Nevada – CVPS – Computerized Valet Parking Systems – began as a valet parking technology solutions provider in 1996 when the notion of using technology to manage valet parking was amusing at best, and plain crazy at worst. Fast forward 22 years, and it turns out that they weren’t crazy.
CVPS is recognized as a pioneer, having led the way to the market, understanding that valet parking is an asset to be managed and that deploying technology generates return on investment. The recent emergence of many valet parking software products in the market bears that out. In 2018, CVPS is entering a new market, CreatingVision in Parking Systems with the launch of Aria, a flexible, dependable, and low-cost PARCS solution.
The company is known for doing things a little differently, their customer service department is known as the Client Happiness Team and their employees don’t have traditional titles, favoring employee-specific and descriptive monikers like The Hacker Extraordinaire and The Rainmaker.
Heading up CVPS, The Brain Surgeon, Andy Preas, said “We are extremely excited for the Aria launch, as combining the strengths of CVPS and Amano McGann will provide real value for our clients.”
Amano McGann’s CEO Tom Benton said “I’m thrilled to see this new product line released so quickly from the joint effort of the CVPS and Amano teams. Stay tuned for even more in the future.”
Combining over 22 years of CVPS’ nimble software success and “get it done” attitude with over 40 years of Amano McGann’s U.S.-based hardware manufacturing expertise, Aria utilizes off-the-shelf IP and USB hardware components and the CVPS software back end to deliver a robust PARCS solution suitable for a wide range of clients’ self and valet parking needs.
Simple to install, simple to support, feature-rich, and low-cost, Aria is ready to streamline client operations and generate ROI for them and their clients.
Aria. Stay tuned.
CVPS is a member of the Amano Group, a worldwide organization with annual revenues in excess of $1 billion. Providing solutions for valet and PARCS applications, with over 800 clients worldwide and over 20 years of experience, CVPS provides 24/7 phone and internet-based support with outstanding onsite service provided through their own technicians as well as third-party alliances. For more information about CVPS visit: www.CVPS.solutions