Tag Archives for: Commend

From Cloud Parking to Interactive Voice Assistants: Commend takes Parking Intercom to the Next Level at Intertraffic 2022

April 07, 2022

From Cloud Parking to Interactive Voice Assistants: Commend takes Parking Intercom to the Next Level at Intertraffic 2022

Cloud-powered intercom solution to support unattended parking in modern Smart Cities
Premiere of the world’s smallest intercom module that packs a powerful punch
Interactive Voice Assistant leverages AI technologies for car park customer support
Latest and greatest intercom innovations for Smart City applications
NEW Commend Stand location: HALL 10, STAND 207

Amsterdam – The pandemic and the ominous restrictions that came with it may have limited personal interaction and made Intertraffic 2020 impossible. “But that didn’t slow down our creative drive,” says Dennis Krijgsman, Segmentmanager for T&I at Commend. “On the contrary, for us it was a tremendously creative time. We had our innovation engines running in high gear. That allowed us to push the technical frontier and take Traffic Intercom to new heights in functionality, convenience, business support and security.”

Visitors to the Commend stand at this year‘s Intertraffic will be treated to an innovation-loaded display of the latest and greatest products and concepts, all designed to raise the bar of help and safety in traffic related environments. Commend’s motto, “Giving cities a voice” brings everything together under the topic of urban mobility in networked Smart City environments. Highlights awaiting visitors at the Commend stand include:

Shifting into Smart Gear: Cloud-based Parking Intercom

Commend’s Cloud Parking intercom solution ties in perfectly with the dynamic concept of Smart Cities. Designed for small-sized unattended car parks, it takes trusted Commend communication management to the level of ultimate Cloud-native efficiency, convenience and security. There is no need for a server or receiving stations, as calls can be handled conveniently in a browser or on a mobile smart device. This makes Commend Cloud Parking the most cost-effective solution to date when it comes to remotely handling parking customer calls.

“Hey IVY!”: Interactive Voice Assistant for Parking Customer Support

For service desk staff at a car park, answering customer calls can be a time consuming affair. Not any more, thanks to IVY, Commend’s cutting-edge Interactive Voice Assistant for parking customer support. Powered by latest AI speech processing technology, IVY can answer frequent customer requests to relieve human staff. Based on her speech analystics, she can even detect and prioritise emergency calls, route them to first responders and raise alarms. More at https://symphony.commend.com/en/digital-assistant.html

im3: The World’s Smallest IP Intercom Module

Combining, switching and routing of audio/video connections with full Commend Intercom power has never been easier to accommodate. Whether fitted into gate posts or pay-on-foot machines, powering emergency help points or serving in other off-street and on-street traffic environments – Commend’s brand-new IP-based im3 Module fits virtually everywhere and ties in seamlessly with Smart City networks. When it comes to IP Intercom, the Commend im3 proves how small can be incredibly powerful.

Commend Smart City Soluions: Trusted Communication, Urban Style

From smart street lights to talking cameras, intelligent bollard intercom and many other useful help and safety features, Commend innovations bring information feeds and communication lines to urban public environments to smarten up cities.

About Commend

Commend is passionate about innovating and perfecting communication and security technology. For more than 50 years Commend has been translating this passion into Intercom and Public Address solutions that customers can always trust to support and protect their business, reputation, assets and even lives. The customer’s voice, needs and trust are the key inspiration for all that Commend does, from research and production to installation and aftersales services. The result are high-class products that are built around the customer’s requirements to serve their specific business and safety needs – whether in road tunnels, on loud and dirty factory floors or in antiseptically clean healthcare and production facilities, on ships, yachts or trains, and in places from car parks to office buildings and Smart Cities. All this is made possible by over 500 passionate individuals that work together as one across Commend’s worldwide support network, dedicated to ensuring that this corporate mission is acted upon. For further information visit www.commend.com.

For more information please contact:

Commend International

Joerg Weisser, Marketingleitung

[p] +43 662 85 62 25 272

[m] +43 664 51 60 142

[e] j.weisser@commend.com

Commend: Towards Total Operational Security for Parking Facilities

April 17, 2018

Commend: Towards Total Operational Security for Parking Facilities

Amidst increasing safety concerns, security and emergency critical communication is gaining in importance in parking operations. The emerging paradigm shift in the parking business has prompted new communication solutions like Commend’s Total Operational Security solution that covers a wide spectrum of security-relevant scenarios, as showcased at this year’s Intertraffic.

With the troubling staccato of tragic events on the news these days, the resulting insecurity has also reached the parking business and spurred a veritable paradigm shift of sorts. Traditionally, the focus has been on cost-efficiency (access and revenue control) and customer convenience. Now, heightened concerns about the safety of patrons and assets are raising the stakes, prompting a growing number of managers and security officers in parking operations to take action.

The benefits of foresight

Preparedness is crucial, as is the ability to respond properly in any security relevant situation. This is where Incident Reaction Management (IRM) comes in, a concept for successfully de-escalating critical situations at a car park that was showcased by security communication specialist Commend at this year’s Intertraffic. The principle behind it is not new and has been used routinely, for example, in providing remote assistance to patrons over intercom connections. However, as Wolfgang Pekárek, Parking Segment Manager at Commend, explains, “With the raised level of security requirements, the focus is clearly shifting.”

In dealing with incidents, staff are required to run the gamut of possible security-relevant situations, including, in rising order of severity,

Exceptions:these include typical everyday hiccups that have a minor business impact, such as patrons needing assistance at the gate; these situations are resolved routinely over an intercom connection between a customer call point and support desk.
Events:these constitute a sizeable impairment of business operations and entail a certain risk of personal injury, such as acts of vandalism; measures to protect individuals and assets include automated alerts based on audio or motion sensors, pre-recorded or live public address announcements, etc.
Emergencies:these are incidents on the highest severity level, such as medical situations, bomb threats or active shooters; they require instant, coordinated de-escalation: communication takes on a central role and must follow a strict workflow pattern to protect lives and assets; as car park operators are liable for the ensuing events, up to and including proper documentation of every step being taken.

Total Operational Security: Communication is Key

When it comes to maintaining command, response and recovery, a secure, unified means of communication is crucial. Commend has addressed this need with a “Total Operational Security” solution, which turned more than a few heads at this year’s Intertraffic. In case of an emergency, it provides the vital communication backbone for coordinating rescue activities based on the IRM model.

One key requirement is absolute fail-safety, which is achieved by mechanisms such as self-monitoring of all components. Everything is built on modular components, so parking operators can build on and expand their existing communication system and expand it in stages to cover their required situational spectrum. Existing technologies such as intercom lines, public address systems or alarms provide the basis. These can then be combined with latest sensor and detection methods, such as CO detectors or “Audio Monitoring”, which listens for acoustic distress patterns and can trigger automatic alerts. All communication devices, detectors, building controls and other third-party security systems can be centralised and operated from a single point in the control room. The response at this year’s Intertraffic has been highly favourable, says Pekárek, adding that “It was fascinating to see visitors at Intertraffic confirm that the concept ticked all the right boxes. We had parking professionals spontaneously coming up with all sorts of use cases where they see a real benefit for their business.” What makes the concept attractive is that it is maintenance-free and reuses existing wiring so previous investments are not lost. And in multi-facility operations, the control rooms of local facilities can be cost-efficiently networked to an overarching control centre.

There you have it: affordable operational car park security all the way.

For more details see the Commend web site at www.commend.comor contact Joerg Weisser, j.weisser@commend.com.