Tag Archives for: Diamond Parking

ParkMobile Expands Partnership with Diamond Parking to Offer More Scan to Pay Parking Payments

April 12, 2022

 

ParkMobile Expands Partnership with Diamond Parking to Offer More Scan to Pay Parking Payments

 

Diamond Parking locations across the Western United States and Western Canada will now offer ParkMobile’s convenient, easy-to-use payment system.

 

 

SEATTLE, April 12, 2022 — ParkMobile, the #1 parking app in North America, has expanded their partnership with Diamond Parking, a multi-national corporation managing and operating parking facilities in the Western United States and Canada. As part of this partnership, ParkMobile will provide contactless payments in over 25 cities across Washington, Alaska, California, Hawaii, Idaho, Oregon, Montana, Utah, and Western Canada. Through the expanded partnership, ParkMobile will now be available at 800+ Diamond Parking locations.

As part of this partnership, ParkMobile will provide contactless payments in over 25 cities across Washington, Alaska, California, Hawaii, Idaho, Oregon, Montana, Utah, and Western Canada. Through the expanded partnership, ParkMobile will now be available at 800+ Diamond Parking locations.
As part of this partnership, ParkMobile will provide contactless payments in over 25 cities across Washington, Alaska, California, Hawaii, Idaho, Oregon, Montana, Utah, and Western Canada. Through the expanded partnership, ParkMobile will now be available at 800+ Diamond Parking locations.

 

Currently, Diamond Parking locations in Spokane, WA, Coeur d’Alene, ID, San Diego, CA, and Boise, ID are live. Hundreds of locations in Western cities will launch in the coming months.

“After seeing the success of ParkMobile in our San Diego market, we’re excited to further integrate the parking payment app and the Scan to Pay payment option into even more Diamond Parking locations across the US and Canada,” says Ken Kime, Director of Operations for Diamond Parking. “Now, more customers will have a convenient and touchless solution to pay for parking from their mobile device.”

ParkMobile has over 32 million users across North America, is available for both iPhone and Android devices, or can also be accessed on a mobile web browser via QR code or text message. To pay for parking using the mobile or web app, a user scans the QR code posted on signs around the parking lot, selects the amount of time needed, and touches the “Start Parking” button to begin the session. The user can also extend the time of the parking session on their mobile device.

“Our expanded partnership with Diamond Parking will help introduce ParkMobile to more of our newer markets across the Western United States,” adds Jeff Perkins, ParkMobile CEO. “A goal of ours this year is to increase our userbase in that area of the country, including Alaska and Hawaii, so by partnering with Diamond Parking we will do just that.”

About ParkMobile: ParkMobile, LLC is the leading provider of smart parking and mobility solutions in North America, using a contactless approach to help millions of people easily find, reserve, and pay for parking on their mobile devices. The company’s technology is used in thousands of locations across the country, including 8 of the top 10 cities, as well as college campuses, airports, and stadiums. People can use ParkMobile solutions to quickly pay for on-street and off-street parking without having to use a meter or kiosk. Additionally, ParkMobile offers parking reservations at stadium venues for concerts and sporting events. Reservations are also available in metro area garages, allowing people to drive into the city without having to worry about finding parking. ParkMobile has been named to the Inc. 5000, Deloitte Fast 500, Smart Cities Connect “Smart 50,” and the Atlanta Journal Constitution’s Top Workplaces. Additionally, the company won the 2020 Stevie Awards for Achievement in Product Innovation and the 2019 Stevie Awards for Most Innovative Tech Company and Best Travel App. For more information, visit ParkMobile.io or @ParkMobile on Twitter.

ParkMobile Contact: Mark Lister, SVP of Marketing, mark.lister@parkmobile.io

Diamond Parking Contact: Stephanie Keller, Director of Marketing & Operations, Stephanie.Keller@DiamondParking.com

 

Diamond Parking is Now Using Parker Technology’s Customer Service Solution

March 12, 2021

 

 

Diamond Parking is Now Using Parker Technology’s Customer Service Solution

 

 

 

Indianapolis, IN — Parker Technology’s customer service solution is successfully providing live customer service support for K Street Garage, a Diamond Parking facility in Anchorage, AK.

“Parker Technology’s platform for tracking intercom calls and customer issues is intuitive, convenient, and searchable. Having a reliable and responsive intercom service 24 hours a day is great for both our customers, and our operations team,” said Greg Harrison, City Manager, Seattle Garage Operations.

“We are excited to grow our relationship with Diamond Parking,” said Brian Wolff, CEO & President of Parker Technology. “When our customers ask for our help in more facilities, we are always grateful. It speaks to the strength of our software platform, and the value of our call center services.”

 

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want and need it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction, according to facility business rules. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.

 

About Diamond Parking

A family owned and operated company, Diamond Parking differentiates themselves with nearly 100 years of experience, skill, and tried and true parking programs.  We provide full-service parking solutions backed by customer care and expert resources. We make parking easy. Learn more at www.diamondparking.com.

 

About Parker Technology

For parking operations that have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and our professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to facility business rules. We help our clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and collecting data insights to run operations more efficiently. Learn more at www.helpmeparker.com.