ParkEngage Teams with AAA Parking to Deliver Touchless Parking Technology to New Zoo Atlanta Parking Facility
ParkEngage has partnered with AAA Parking to integrate its touchless parking technology at the new Zoo Atlanta parking facility. This collaboration will transform the parking experience for patrons of the new, more than 1000-space, Grant Park Gateway parking facility. Zoo Atlanta attracts more than 500,000 visitors each year.
The ParkEngage Touchless Parking solution does not require the end user to download any apps and does not require any proprietary equipment to be installed. ParkEngage tracks when the user arrives to the facility, where they park, and when they exit. It allows the customer to perform all of their parking tasks via their mobile phone. The system gives customers control of their parking experience right at their fingertips, in a safe, efficient, and quality manner.
When visitors arrive, they will use their phone to check into the facility. The customer will then receive an eTicket on their mobile phone and proceed to their parking space. Upon returning to the parking facility, the customer will simply open their eTicket to initiate mobile payment. They will then be able to immediately checkout of the facility and exit the garage after retrieving their vehicle.
ParkEngage Touchless Parking will provide AAA Parking and its customers with a number of additional benefits to create a seamless parking encounter, including:
- Eliminating backup times at gated exits or valet wait times
- Eliminating paper tickets through the provision of eTickets
- Eliminate cumbersome physical membership passes and use ePass in its place
- Implementation of efficient and convenient payment through mobile pay
- Promote special offers and event-based pricing
- Ability to sell add-on services that customers can purchase or reserve directly from their mobile devices
- Provide personalized customer service and create brand loyalty
AAA’s Regional Director Event Operations, Miles Hamilton stated “AAA Parking set out to provide Zoo Atlanta members and visitors with a way to conveniently reserve and redeem e-reservations using a simple platform that requires no app to download. AAA Parking partnered with ParkEngage to create a 100% contactless solution while providing members and visitors a seamless process. It was the ability of ParkEngage to provide us with a customized solution that really stood out to us.”
This innovative technology is just another groundbreaking feature integrated into the Grant Park Gateway garage. The facility also includes a 2.5-acre green roof, electric vehicle charging stations, and bike racks. It is the world’s first project to receive both LEED Sites and Parksmart certifications. The ParkEngage Touchless Parking solution enhances the sustainability features of the garage by significantly reducing the amount of time spent idling at the entrance and exits.
ParkEngage is the leading digital cloud platform for the parking industry. It significantly enhances parker engagement, creates new revenue streams for parking operators, makes entire parking experience touchless, and boosts parking operations efficiencies. ParkEngage platform offers end-to-end touchless parking systems for both self and valet garages, 360-degree customer relationship management system, mobile valet system, permit parking system, and parking inventory and multi-channel management system.
ParkEngage Releases New Monthly Parking Service for Operators
ParkEngage recently released its new Monthly Parking service designed to assist operators better serve and support their monthly parking customers . The ParkEngage Monthly Parking service provides a touchless and frictionless experience for monthly parkers. Further, the service can be easily integrated into the operator’s existing systems or be added as a standalone solution.
The ParkEngage Monthly Parking service is a groundbreaking new solution designed to enable operators to create a more pleasant and convenient parking experience for their monthly parkers, while creating efficiency that will enable staff to provide enhanced service. The service has been built to efficiently manage monthly customer contracts; ease billing and accounts receivable tasks; track parkers by category, status, and location; enable touchless self-service for customers; and eliminate customer wait times. Further, the service includes an extensive reporting platform allowing operators to obtain specific reports to view and audit extensive data including transactions, facility utilization, and more.
The Monthly Parking service will allow operators to implement numerous additional features across their parking assets including:
- Setting up recurring monthly payments
- Splitting payments on different cards
- Selling monthly permits online
- Manage multiple vehicles per family or business
- Automatically post monthly invoices and send past due notices
- Enable “Get My Car” feature to schedule vehicle pickups
The service also includes a monthly parking web portal which provides each parker with their own personal site (accessible online or via mobile app) to conveniently manage their account, set up billing, manage their vehicles, look up account and payment history, and more. Parkers can also contact customer support through this portal to directly communicate with operator management. These features serve as an incentive to create a loyal monthly parking base, helping to increase revenues.
For more about the new ParkEngage Monthly Parking Service visit https://parkengage.com/services/monthly-parking-system.
ParkEngage is the leading digital cloud platform for the parking industry, providing services designed to help operators enhance parker engagement, generate new revenue streams, and create a touchless parking experience. We also help to boost parking operational efficiencies, reducing the dependence on labor, while providing end-to-end touchless parking systems for self- and valet parking facilities. The ParkEngage platform includes a comprehensive customer relationship management system, mobile valet, permit parking, and parking inventory and multi-channel management system.
ParkEngage Introduces Parking Inventory Management Service
ParkEngage recently introduced its new Inventory Management service designed to enable parking operators to publish and manage their reservable parking inventory on a common platform. The Inventory Management System allows operators to resell their reservable inventory through aggregators and resellers, as well as other nearby businesses including hotels, theaters, restaurants, and entertainment venues, while giving them more control over their parking spaces. The platform provides a valuable alternative to the standard manual process.
The ParkEngage Inventory Management service allows operators to serve their customers more effectively, while increasing revenues, and reducing costs. Through a central portal, operators can work with all of the parking aggregators, as well as other online channel partners more efficiently. They can dynamically allocate their parking availability and prices to optimize sales through channel partners and maximize their overall revenue and profit margins. With this service, the operator has more control to set preferred parking rates, publish add-on amenities offered by the garage, allocate reservation blocks to partners, and manage one central inventory of spaces for sale.
The ParkEngage cloud platform provides an efficient management system for operators to directly analyze their parking data, view their inventory in real time, and customize programs to immediately serve their patrons. For instance when the operator’s inventory sells out through one aggregator, it no longer shows their facility on the app. However with the Inventory Management system, the aggregator would get the access to the inventory from other sub-performing aggregators, and the operator can dynamically release more inventory into the pool. The operator can also dynamically increase the prices of their reservable parking spots if they see a surge in demand, as well as reduce prices if the demand drops or if a nearby competitor lowers their garage price.
The ParkEngage Inventory Management system will be a valuable tool for parking operators to directly monitor and control their parking inventory. Initial results from the system have resulted in a 20-25% increase in annual online reservation sales, a 3-5% increase in average selling price through aggregator channels, and a 5X return on investment.
ParkEngage is the leading digital cloud platform for the parking industry. ParkEngage solutions enhance parker engagement, generate new revenue streams for parking operators, and create a touchless parking experience. They also help to boosts parking operational efficiencies, reducing the dependence on labor, while providing end-to-end touchless parking systems for self- and valet parking facilities. ParkEngage products also include a 360-degree customer relationship management system, mobile valet system, permit parking system, and parking inventory and multi-channel management system.