Parking Tech Start-up Reaches $1.7M in Funding, Adds New CEO
(INDIANAPOLIS, March 23, 2016) Parker Technology LLC, an innovator in the parking industry helping garages deliver a premium customer experience via two-way HD video and a 24/7 call center, announced two significant milestones today that will fuel the firm’s rapid growth and development. The Indianapolis-based technology start-up raised an additional $500,000 in cash from existing investors (pushing its total capital raised to $1.7M) and has hired an experienced tech entrepreneur as CEO.
Parker will use the funding to grow the sales force, improve supply chain reliability and expand to new markets as garages look to upgrade from voice-only intercoms to fully interactive video intercom technology.
Leading the charge will be Brian Wolff, who has been named President & CEO after serving in a consulting role since July of 2015. Wollf is a seasoned tech executive who has helped fund more than 30 tech companies through angel funds Gravity Ventures, xCap Angels and Momentum Ventures. He has been hired to accelerate the company’s strong growth and expand strategic partnerships.
“I’m excited about the potential we have to revolutionize parking customer service with technology,” said Wolff. “Automation has removed many opportunities for customers to interact with a human. As a result, customer service is suffering. Parker’s patented platform gives us an incredible opportunity for operators and facility owners to bring the human touch back into their customer experience.”
Millennials are driving this trend; they prefer self-service until something goes wrong. “When an issue arises, they value prompt, personal attention and Parker delivers that by providing a live customer service agent via our two-way HD video intercom interface,” said Wolff.
Prior to joining Parker, Wolff consulted to several other organizations, including Purdue Research Foundation, where, he was an Entrepreneur-in-Residence (EIR) at The Foundry. In 2006, he co-founded Bluelock, Indiana’s fastest growing private company in 2010, with four other Indiana tech entrepreneurs. Before that Wolff held consulting and sales leadership positions with IMS Health (NYSE: IMS) and Johnson & Johnson (NYSE: JNJ).
Parker’s patented Video Intercom Platform enables customers in garage and lot parking facilities to connect and speak face-to-face via live HD video with a remote attendant when they press the “help” button. For facilities that have eliminated on-premise staff for automated technology, Parker gives guests a rich customer experience that puts the human touch back into parking. The solution includes custom video hardware, a SaaS-based call center management software and a 24/7 Call Center to handle calls.
Watch a 2-minute how-it-works demo video at www.HelpMeParker.com