Tag Archives for: Parker Technology

Parker Technology Launches Beta “Mobile Suite” Platform Features

July 21, 2022

 

Parker Technology Launches Beta “Mobile Suite” Platform Features

 

 

INDIANAPOLIS (July 21, 2022) – Parker Technology recently launched a beta version of two new innovative platform features: Mobile Queue and Mobile Endpoint, which comprise their Mobile Suite offering.

“The parking industry is transforming digitally faster than ever, and mobile-first is quickly becoming the norm. We saw it as a critical step forward to build a mobile suite to meet our customers where they are headed,” said Brian Wolff, President & CEO of Parker Technology.

Mobile Queue gives a garage manager the ability to answer intercom help calls on a smart phone, through the Parker Platform, preserving two-way video, data integrity and key features like translation in the lane. With Mobile Queue, parking customers can take their own calls when staffing is adequate. It also has a built-in “ignore call” feature, which can be set-up and scheduled to immediately send the call to Parker’s call queue for handling if their staff are busy helping another customer or dealing with a more pressing onsite issue and not able to answer.

Mobile Endpoint gives parking patrons access to help where there isn’t an intercom. They can place a two-way video help call using a QR code in a lot or at a pay station. The facility or lot does not have to have electricity, gates, internet, intercoms, hardware, or staffing to use this feature. It gives them the flexibility to help their customers, even if their surface lots aren’t staffed 24/7.

Both features are built into the Parker software platform, so with Parker, customers can still track issues and resolutions, watch call recordings, and see when and where calls are coming from.

Tammy Baker, COO of Parker Technology adds “Like everything else in the world today, our clients expect quick solutions to everyday problems. We’re expanding our platform to meet them where they are and help them get to where they want to be. In order to achieve this, we’re scaling our platform to continue to deliver solutions that are flexible, available and reliable.”

To see Mobile Queue and Mobile Endpoint live, Parker will be demoing both features at the International Parking & Mobility Conference & Expo next week in New Orleans, booth #451.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

Parker Technology Closes $2.2 Million Seed Round led by Elevate Ventures

July 11, 2022

 

Parker Technology Closes $2.2 Million Seed Round led by Elevate Ventures

 

 

INDIANAPOLIS (July 11, 2022)  – Parker Technology today announced a series seed round of $2.2 million, led by Elevate Ventures and several other investors. The influx of capital will be used for accelerating sales and marketing, and scaling operations to support the brand they’ve built. The capital will support Parker’s ability to sustain high growth and maintain the quality and innovation it’s known for.

Elevate Ventures first became an investor in 2018 and appointed Chris LaMothe to serve as its representative on Parker’s board of directors.

“I’ve had the pleasure of working with Parker Technology since 2018 and have seen firsthand the company’s focus on customer success and commitment to continual innovation,” said LaMothe. “I’m excited to continue working with Parker as it expands its reach and impact.”

Brian Wolff, President & CEO of Parker Technology added “It’s humbling to have such enthusiastic and tangible support from existing and new shareholders for the future of our business. This capital infusion is critical to enabling Parker to accelerate our already stellar growth and solidify our position as an innovative leader in the digital transformation of the parking industry.”

Data suggests that the challenge for parking operators is not to make machines or technology more reliable. The fact is that only 15% of requests for help in parking facilities are driven by equipment malfunction. 85% of the time, a human is confused or has failed in some other way, and the only way to save that customer experience is with a patient, well trained, knowledgeable human being. That is exactly what Parker did over 100,000 times last month and more than three million times in the past four years.

To date, Parker Technology does business with 160 management companies, in over 590 facilities across the US and Canada. Parker has carved out a unique niche and attracted numerous important and recognizable customers, including: Indiana University, University of Houston, Wayne State University, University of Michigan, Penn State University, Arizona State University, UT Health San Antonio, University of Pittsburgh Medical Center, City of Las Vegas, City of Durham, Downtown Tempe, City of Tuscon, City of Asheville, City of Lansing, Allpro Parking, Platinum Parking, Peak Parking, Diamond Parking, Secure Parking and Park-Rite, to name just a few.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

Parker Technology Partners with University of Houston to Improve the Campus Parking Experience

June 13, 2022

 

 

 

Parker Technology Partners with University of Houston

to Improve the Campus Parking Experience

 

 

 

Houston, TX —Parker Technology, the leading provider of parking customer service, has been partnering with the University of Houston since July of 2021 to provide 24/7 customer support, with two-way video technology, in the University’s parking facilities. With Parker’s customer service solution, students, faculty, staff, and visitors parking in campus parking facilities can quickly reach a Parker Technology customer service representative if they experience problems when entering, exiting or paying.

 

“We are delighted to be partnering with Parker Technology,” said Neil Hart, Executive Director of Parking and Transportation Services for the University of Houston. “We are gaining access to the industry’s best and most responsive customer service provider, while streamlining our own parking operations. Our partnership with Parker will elevate the parking experience and significantly reduce our parking management costs.”

 

Parker Technology’s solution works in tandem with the University’s existing T2 PARCS equipment, providing instant access to Parker’s cloud-based platform, and thus a connection to their customer service reps. Additionally, several of the facilities have Parker’s patented two-way video functionality enabled. The Parker solution is available in 111 lanes, throughout 22 campus parking facilities, including six garages and 16 parking lots.

 

In today’s increasingly automated parking industry, Parker’s customer support platform can provide the sole connection between parkers and trained professionals who can help solve common problems related to paying for parking or entering and exiting garages. Each year, parkers across the US reach out to customer service professionals via call buttons at least 85 million times. This statistic is extrapolated from the Parker Technology platform, which also records and analyzes data about each call to determine which issues are most common. This data helps provide parking operators with insight at potential efficiencies in better managing their parking resources.

 

“We are proud to be working with the University of Houston and T2 to improve the campus parking experience,” said Brian Wolff, President and CEO of Parker Technology. “This was a complicated project with a lot of moving parts, and its success was the product of close collaboration between the university’s parking team, T2, and the Parker team. And now as a result, each of the university’s parking facilities can offer instant access to a trained customer service professional whenever necessary, 24/7.”

 

About the University of Houston

Established in 1927, the University of Houston empowers students in their pursuit of learning, discovery, leadership, and engagement. Located in a sprawling metropolis, their premier Tier One campus provides students with cutting-edge programs including undergraduate, graduate, doctoral, distance and continuing education studies. Ranked among the best colleges in America, UH is home to award-winning faculty, innovative research centers, alumni who have become international leaders and one of the most diverse student populations in the nation.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Parker Technology Begins Third Year of Parker Advisory Board

May 02, 2022

 

 

Parker Technology Begins Third Year of Parker Advisory Board

 

 

Indianapolis, IN (May 2, 2022)— Parker Technology has kicked off its third year of the Parker Advisory Board. This year’s board is comprised of 7 members from various market segments across the US. These individuals meet throughout the year, with a goal of informing strategic decisions for the company and keeping them ahead of industry trends.

 

Longstanding members include:

  • Brandy Stanley, Parking Services Manager with City of Las Vegas
  • Julie Dixon, President of Dixon Resources
  • Rob DeMayo, Director of Transportation Services at Penn State University
  • Chuck Stills, VP of Operations with Platinum Parking
  • Melinda Alonzo, Director of Parking and Transit Services at Arizona State University

 

This year’s newest members include:

  • Rick Serra, President & CEO of Allpro Parking
  • Rob Bartlett, Regional Manager with Secure Parking USA

 

The Parker Advisory Board is a group of individuals who come prepared to objectively provide input into the direction of the company. Members are required to attend four annual meetings where they engage with respected peers, identify industry trends, help solve relevant issues and much more. The PAB is comprised of thought leaders who help guide Parker Technology as the industry transforms itself.

 

“As we continue to grow and expand our capabilities, it’s essential we keep the customer at the center of everything we do, and this group is uniquely qualified to influence our road map and keep us apprised of how the industry is changing. I would like to thank our Advisory Board for their time…we wouldn’t be where we are without their valuable input,” said Brian Wolff, President & CEO of Parker Technology.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform, and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Parker Technology Celebrates Unprecedented Success in 2021

January 25, 2022

 

 

 

Parker Technology Celebrates Unprecedented Success in 2021

 

 

Indianapolis, IN (January 24, 2021) – Parker Technology, the customer experience solution of choice for parking, celebrated unprecedented success in 2021, launching in 169 new locations across the United States, an increase of 57% over 2020. Parker also partnered with 38 new parking management companies, an increase of 42%. Overall, company revenue increased by 45% in 2021.

 

“2021 was an extraordinarily successful year for Parker Technology,” said Brian Wolff, President & CEO of Parker Technology. “2020 was a challenging year for the entire parking industry, and to come back so strongly in 2021 is extremely exciting and gratifying. I’m proud of the entire Parker team.”

 

New Parker Technology Clients Include:

  • 9 private parking operators
  • 10 property management and real estate companies
  • 2 large universities
  • 5 cities, serving all municipal parking facilities
  • 3 hospitals
  • 2 airports

 

“We’ve partnered with Parker because they are one of the best parking customer service providers in our industry. This past year, across several markets, we added a dozen new facilities,” said Greg Harrison, City Manager – Seattle Garage Operations, with Diamond Parking Services. “I feel that when you find a partner like Parker, you hook up to them and don’t let go. We’ve incorporated the Parker Technology system into our parking services proposals, and work with our clients to install Parker wherever it makes sense.”

 

In today’s increasingly automated parking industry, Parker Technology’s customer support platform can provide the sole connection between parkers and trained professionals who help solve common problems related to paying for parking or entering and exiting garages. Each year, parkers across the US call for assistance on a PARCS kiosk at least 85 million times. This statistic is extrapolated from the Parker Technology platform, which also records and analyzes data about each call to determine which issues are most common. This data provides parking operators with insight into potential efficiencies for better managing their parking resources.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

Parker Technology & TIBA Parking Announce Partnership Agreement

July 15, 2021

 

Parker Technology & TIBA Parking Announce Partnership Agreement

 

 

Indianapolis, IN — Parker Technology and TIBA Parking announce their official partnership agreement. The two technology organizations have worked collaboratively to engineer an integrated two-way video customer experience solution on TIBA’s X-60 line of Parking Access and Revenue Control Systems (PARCS) equipment. As well as an audio integration for X-30 and X-60 equipment, for SIP or third-party VOIP.

 

The outcome of this strategic partnership is to connect the two innovative platforms via an API bridge to support drivers seeking assistance in the lane. Anyone using the Parker platform, including Parker’s own customer service representatives, can answer intercom calls remotely through TIBA’s robust X-60 product line, with high-quality audio and video. Additionally, the API allows gate vends, validation or comping of parking tickets, rate management, assisting monthly contract parkers (coming soon) and maintaining detailed audits for each transaction.

 

“It is great to bring two parking technology leaders together to create a better experience for the parker,” says Levi Rinkoff, Executive Vice President of Partnerships and Alliances at TIBA. “The integration between TIBA and Parker Technology will provide a secure and intuitive way to seamlessly assist parkers on their way in and out of parking facilities via video or audio communication across TIBA’s X-60 product line. TIBA and Parker Technology look forward to empowering parking operators to continue to innovate and elevate the customer experience and value to their customers.”

 

“Our two organizations have a history of collaborative sales success and I appreciate the engineering and integration expertise TIBA brought to the partnership to make this solution possible. We know two-way video contributes to a better customer experience and we’re excited to deliver it to TIBA’s customers,” said Brian Wolff, President & CEO of Parker Technology.

 

Parker Technology has worked cooperatively for years with many TIBA dealers, giving them the ability to deliver a better customer experience and share monthly recurring revenue. As part of this new partnership, TIBA, Parker and the TIBA VAR network will align sales and marketing efforts to work in tandem, creating mutual value and exceeding customers’ expectations.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

 

About TIBA Parking Systems 

TIBA Parking Systems, a FAAC Group company, is the leader of solutions for the parking and mobility industry. With the most advanced and flexible systems, TIBA products are scalable, reliable and user-friendly. TIBA is wholly committed to an “Engaged Parking Experience” through a focus on superior products, providing the industry’s most configurable solutions, and delivering a first-rate customer success partnership. TIBA’s flexible cloud architecture enables parking operators to leverage technology and market trends and unlock new revenue opportunity. TIBA serves parking operators and owners both directly and through an extensive network of value-added resellers. Visit www.tibaparking.com to learn more.

Ryan Givens, CAPP Joins Parker Technology Team as New Regional Sales Executive

June 21, 2021

 

 

Ryan Givens, CAPP Joins Parker Technology Team as New Regional Sales Executive

 

 

 

INDIANAPOLIS, IN – On June 21st Ryan Givens joined the Parker Technology team as the West Coast Sales Executive. Givens possesses over 12 years of operational and leadership experience in the parking industry and maintains a CAPP certification.

 

“It’s not often companies have an opportunity to hire someone with Ryan’s talent and experience. Having been a customer, he’ll be in a unique position to advise our customers with firsthand knowledge of how operationally excellent the Parker Technology solution is. We’re thrilled to welcome him to our team,” said Brian Wolff, President & CEO of Parker Technology.

Givens likes to approach customer service through a collaborative and team-oriented approach. He was instrumental in leveraging many implementations of technology, including a partnership with Parker Technology, while the Associate Director of Penn State Transportation Services.

 

During his time in the parking industry, in addition to Penn State University Transportation Services, Givens has worked at NC State University Transportation and LAZ Parking. He is also a Marine Veteran, having proudly served for 11 years as a Transportation and Logistics Officer.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Parker Technology Announces Launch of New Text-to-Pay Feature

June 14, 2021

 

 

Parker Technology Announces Launch of New Text-to-Pay Feature

 

 

Indianapolis, IN (June 14, 2021)— Paying for parking just got easier and more convenient than ever with the launch of Parker Technology’s new Text-to-Pay feature.

 

“If drivers encounter issues with a credit card reader or they don’t have sufficient funds on their cards, it can be a nightmare to pay for parking and exit a garage or parking lot,” said Tammy Baker, COO of Parker Technology. “With our new text-to-pay technology, our customer service representatives can instantly text a PayPal link to drivers so they can quickly and conveniently pay and get on with their day.”

 

In today’s increasingly automated parking environment, providing a human connection between trained professionals and parkers who have common problems related to paying or entering and exiting, is essential. Each year, parkers across the US need help in parking facilities at least 85 million times.

 

Text-to-Pay benefits drivers by eliminating the time-consuming frustration of trying to use a credit card or reader that isn’t working properly or if they forget or don’t have a card. It also permits the driver to pay without needing to provide an address or other personal information. Parking owners and operators benefit from receiving immediate payment without staff having to actively work to collect that payment. Also, the transaction information is saved for easy tracking, reporting and reconciliation.

 

“Text-to-Pay was designed as a user amenity, but owners and operators will love it too,” said Baker. “Not only does it provide quick and convenient payment, but it also records and stores valuable data to help owners and operators manage parking payments conveniently and efficiently.”

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Parker Technology Announces Newly Promoted COO, Tammy Baker

May 03, 2021

 

 

Parker Technology Announces Newly Promoted COO, Tammy Baker

 

 

 

Indianapolis, IN — Parker Technology recently announced the promotion of Tammy Baker, formerly VP of Client Experience, to Chief Operating Officer.

During Tammy’s time at Parker, the business has grown 7X. She has been responsible for building a team and scaling operations to meet and exceed customer expectations. Because Parker’s service is a people business, Tammy has shown an excellent ability to find and retain leaders and teammates who embody the company’s core values and deliver to her high standards.

On top of her duties in operations, Tammy has been responsible for leading Parker’s efforts to develop and launch a new software platform. Using her previous experience leading the call center  and interacting with facility managers, she has guided the software team to deliver scalable and innovative platform that helps Parker’s parking operator customers collect more revenue and deliver a better customer experience.

Brian Wolff, President & CEO of Parker Technology said: “Tammy’s contribution to our business since her arrival in 2016 has been nothing short of transformative. Ask any one of the hundreds of customers with whom she interacts on a monthly basis and they will tell you how critical her leadership has been to their confidence in Parker Technology.”

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Parker Technology’s New Language Translation Feature is Now Available

April 12, 2021

 

 

Parker Technology’s New Language Translation Feature is Now Available

 

 

Indianapolis, IN — Parker Technology announces the launch of translation services in the lane, the first of numerous innovations scheduled to be released this year from their recently deployed  software platform.

It is not uncommon in cities across the US to have parking patrons who don’t speak English as their first language, which is why Parker’s Translation feature is proving so valuable. When Parker’s CSRs encounter a guest in the lane unable to speak English, they can toggle to one of 10 languages to translate their instructions to the native language of the guest. The guest can then converse in their native language and Parker’s platform translates comments back to English for the CSRs to understand and resolve issues quickly.

 

Brian Wolff, President & CEO of Parker Technology, said of this feature: “There’s already tremendous anxiety for parking patrons stuck behind the gate. Adding a language barrier increases that angst exponentially. With translation in the lane, our customers can enable their guests to explain the reason they need help and the way to solve the problem, in their native language. This is a fantastic example of the innovation we are driving into our platform on behalf of our operator customers. Imagine the confidence this capability will provide the parking guest that cannot speak English. It will make them want to come back to that garage!”

 

In addition to hearing the spoken word in their native language, if the facility is utilizing Parker’s proprietary two-way video, the translated script will appear on the bottom of the screen for the guest to read.

 

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want and need it immediately. Our solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction, according to facility business rules. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is based off of call statistics from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

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