Tag Archives for: Parker Technology

Parker Technology Enjoys Unprecedented Success in 2023

January 03, 2024

 

 

 

Parker Technology Enjoys Unprecedented Success in 2023

 

Indianapolis, IN (January 3, 2023) — Parker Technology, the parking industry’s leading customer service technology company, enjoyed unprecedented success in 2023. In addition to adding 40% more new customers in 2023, Parker also expanded its technology offerings with the introduction of three new APIs with other industry-leading technology partners. Overall, Parker Technology’s customer service platform handled more than two million calls in 2023 from drivers across North America who had difficulty while parking.

“2023 was an extraordinarily successful year for Parker Technology,” said Brian Wolff, the company’s President & CEO. “Parking has become nearly universally automated, and customer service technology has become the indispensable tool for assuring the best customer experience possible. In addition to nearly doubling the number of new clients we serve, we also introduced three new PARCS APIs that give parking owners and operators more control than ever over their customer service programs.”

2023 Highlights Included:

  • 40% more installations of Parker Technology’s customer service solution versus 2022
  • Installation of Parker’s solution in 218 new locations
  • Installations were performed in a wide range of facilities, including:
    • 7 cities
    • 5 airports
    • 4 hospitals
    • 4 universities
    • Nearly 200 privately owned parking facilities
  • Over 2 million calls resolved on Parker Technology’s customer service platform
  • Completion of a national partnership with Ocra

“One of the most exciting things about 2023 was the introduction of three new APIs and our focus on providing greater flexibility to parking owners and operators,” said Wolff. “We can now offer owners and operators a choice between using our trained customer service representatives or managing customer service with their own staff, utilizing our platform. We can even now offer a hybrid solution where owners and operators provide customer service with their own staff during business hours and turn to our trained professionals during off-hours.”

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker Technology helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.parkertechnology.com.

Parker Technology Unveils New Branding to Reflect its Evolution as a Tech-Led Services Company

May 08, 2023

 

 

 

Parker Technology Unveils New Branding to Reflect its Evolution as a Tech-Led Services Company

 

 

Indianapolis, IN – May 8th, 2023: Parker Technology unveiled a new brand campaign last quarter, as a reflection of the company’s transformation over the last several years to a technology-led services company, reliant on both people and technology to deliver an excellent customer experience. Parker will continue investing in its high-quality service and will continue driving innovation into its software platform, all to be more valuable to its customers and to bridge the gap between parkers and parking automation when there is confusion or issues arise. Parker’s new look and feel are representative of its commitment to innovation and vision of being the industry’s customer experience solution of choice.

 

Following the re-launch of its software platform (Delta) in 2020, Parker Technology shifted its focus from solely providing intercom call center service, to licensing its software platform to other parking call centers that needed a workflow management platform, as well as, providing hybrid service for parking operators who wanted to answer their own calls part-time and roll-over calls to Parker’s customer care center part-time. Additionally, because of the enhancements provided with the re-launch of Delta, Parker has released several new innovations: API integrations with FLASH, TIBA, Ocra and Amano ONE, a suite of mobile products (Mobile Queue and Mobile Endpoint) and Translation and Text-to-Pay feature functionality.

 

“The past several years at Parker Technology have been really exciting. We’ve experienced tremendous growth, made significant enhancements to our software platform, and made a name for ourselves in the parking industry. An integral part of our company’s DNA is to continue evolving how we provide value for our customers, work with partners and position ourselves in the industry. With several big technological innovations on the horizon, it seemed like the perfect time to implement this brand refresh,” said Heidi Barber, VP of Marketing at Parker Technology.

 

The brand refresh was officially released at Parking Industry Expo the week of March 27th and has since been incorporated into all aspects of Parker Technology’s marketing strategy.

 

Elements of Parker Technology’s brand refresh include:

 

  • New Logo: As one of the most recognizable and representative elements of the brand, it was long-overdue for Parker’s logo to get a refresh. The new logo features a subtle “P” and “T.” This not only depicts Parker Technology, but it also represents the fusion of both people + technology as integral parts of the Parker Technology solution.

 

  • New Brand Colors: In addition to the logo, the colors have been altered slightly, with the shift from the bright sky-blue accent to a more muted grey-blue, depicting maturity and trust. Additionally, orange is no longer part of the color-palette. Instead, neutrals (white and dark grey) are used to evoke quality, neutrality, and authenticity.

 

  • New Domain: To mitigate any confusion around the company’s identity, the website domain has also changed to match the company’s name: parkertechnology.com.

 

  • New Mission Statement: To optimize customer experience and revenue for our clients, and their customers, by providing a workflow platform and outsourced exception handling to manage operations more efficiently.

 

ABOUT PARKER TECHNOLOGY

Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to tailored facility business rules. Parker helps its clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks and providing data and insights to run operations more effectively. Learn more at parkertechnology.com.

 

 

PR Contact: Anja Reese

anja.reese@parkertechnology.com

317.561.6455

www.parkertechnology.com

Parker Technology’s Two-Way Video Functionality Now Available on Amano ONE

March 22, 2023

 

 

 

 

Parker Technology’s Two-Way Video Functionality Now Available on Amano ONE

 

 

 

March 22, 2023 – Roseville, MN- Amano McGann, Inc., the leading provider of Parking Access and Revenue Control Systems (PARCS) in North America, and Parker Technology, the video customer experience platform of choice for the parking industry, are delighted to announce that Parker Technology is now fully integrated with Amano McGann’s Amano ONE PARCS solution.

“We a pleased to continue our relationship with Parker Technology,” said Greg Brewer, Sr. VP of Operations at Amano McGann. “We’re in the business of making our client’s lives easier. This integration takes our simplified, powerful, and reliable Amano ONE solution and adds another layer of convenience for parking management and end-users.”

With the Parker Technology integration, intercom help calls can now be tracked and managed in Parker’s robust software platform and directed to Parker’s highly trained customer service representatives, as needed, whether 24/7 or on a hybrid, part-time schedule. Through the integration with Amano ONE, Parker’s call center team can seamlessly validate tickets, vend gates, update access holder status, search for credentials, and more. Using real-time data available through Amano ONE, the Parker team can also check for potential alerts like low paper. This provides parking patrons with exceptional customer service, while freeing up management staff to do other, high-priority tasks.

Tammy Baker, COO at Parker Technology, said “We are excited to complete another integration together and look forward to the enhanced service this functionality will bring. Our ability to use a single pane of glass to house all the procedures the CSR needs to troubleshoot and then the power to push and pull information from the PARCS system is paramount to the Client Experience. It creates an efficient and expedited way to help the customer in the lane while protecting revenue and system integrity. I love a Win – Win!”

The Amano ONE Call Center is included in the Amano ONE Parking Management Platform and the solution has a microphone, camera, speaker, and display built right in. The Parker Technology integration does not require any additional hardware or on-site reprogramming of the software. Once parking management has engaged with Parker Technology for its services, the integration can be turned on right from Amano ONE’s software. Once activated, guests requesting assistance at an Amano ONE device can take advantage of two-way video and audio communication.

The pairing of these two powerhouse solutions offers parking patrons a simplified user experience with the option for next-level assistance at the device. To learn more about the Amano ONE/Parker Technology interface, email insidesales@amanomcgann.com.

About Amano McGann 

Amano McGann, Inc. is a member of the Amano Group, a worldwide organization with annual revenues in excess of $1 billion. As world leaders in the manufacturing and distribution of hardware and software solutions for the parking industry, Amano McGann distributes nationally through branch offices and an authorized distribution network and provides a level of service and experienced unmatched in the industry. For more information about Amano McGann’s integrated solutions visit www.amanomcgann.com.

About Parker Technology

Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to facility business rules. Parker helps its clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks and providing data and insights to run operations more effectively. Learn more at www.parkertechnology.com.

Contact: Sabrina Amerson

Tel: 612-331-2020 ext. 6148

Email: marketing@amanomcgann.com

 

Parker Technology + Ocra Announce Strategic Alliance and Introduce Partner API

March 06, 2023

Parker Technology + Ocra Announce Strategic Alliance and Introduce Partner API

 

 

Indianapolis, IN (March 6, 2023)— Parker Technology and Ocra officially announce a strategic alliance and introduce their innovative partner API to solve on-site friction for customers using third-party reservation platforms. This alliance enables the two companies to maintain their vendor-neutral positions in the market, unlocking opportunities for Parker Technology and Ocra to work together to propel and accelerate growth through their existing relationships.

During the formation of this partnership, Parker Technology and Ocra mutually identified the need for an integration that surfaces essential transaction data for customers who push the call button with reservation-related issues. The result is the partner API, which runs on Ocra’s rails and enables Parker Technology to access the exact information needed in that moment to help the customer enter or exit the facility most efficiently.

The partner API benefits parking operators and technology companies who can now use Ocra’s network of complex custom integrations with customer demand channels, like third-party reservation platforms, to resolve in-lane friction and deliver a better customer experience.

“Ethan and his impressive team have built a company with a compelling vision to help parking operators solve problems caused by the proliferation of technology. I couldn’t be more excited to join his board and help the company achieve that vision. This strategic alliance is a perfect example of the whole being greater than the sum of the parts and our customers will instantly appreciate the value our two companies create together,” said Brian Wolff, President & CEO of Parker Technology.

“We are hyper-selective on raising investment, as the most important factor for us is value added beyond the capital itself,” says Ethan Glass, Chief Executive Officer & Co-Founder of Ocra. “We are fortunate to have a multitude of funding opportunities and are inspired by Parker Technology’s vision as our lead investor, which is force-multiplied by the other very notable investors joining our round. Brian and his team also believe that a rising tide lifts all ships. There is a great deal of synergy between our two companies in terms of being Switzerland and our commitment to mutually beneficial partnerships.”

By removing friction for parkers experiencing redemption and access issues with third-party reservations, Parker Technology and Ocra solve an industry-wide problem and create connectivity between multiple technologies for win-win-win outcomes for customers, operators, and technology companies.

To learn more about their strategic alliance and partner API, visit helpmeparker.com/ocra or contact info@getocra.com.

About Parker Technology

Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to tailored facility business rules. Parker Technology helps their clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks and providing data and insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

About Ocra 

Ocra is a centralized consumer demand channel management platform for parking operators. The team builds complex custom integrations with individual channels so that operators no longer need to log into multiple portals to manage rates, inventory, blackouts, and reporting across their online portfolio. Ocra’s rails create communication between siloed technologies and surface the exact data needed to maximize yield. Founded in 2018 as event parking operators, Ocra pivoted to B2B SaaS solutions in May 2020. To learn more, visit getocra.com.

Parker Technology Partners with Regina International Airport & Platinum Parking to Improve the Airport Parking Experience

January 03, 2023

Parker Technology Partners with Regina International Airport & Platinum Parking to Improve the Airport Parking Experience

 

 

 

Indianapolis, IN (January 3rd, 2023) — Parker Technology has partnered with Regina International Airport (YQR) and Platinum Parking Canada, the Airport’s selected parking operator, to provide customer support in their parking facilities. With Parker Technology’s customer service solution, travelers can quickly reach a customer service representative if they experience problems when entering, exiting, or paying for parking.

“Delivering an exceptional customer experience is our top priority at YQR. Parker Technology gives us the peace-of-mind knowing that all customers will be receiving prompt, quality service, no matter the time of day.” said Justin Reves, Manager, Customer Experience and Marketing, Regina Airport Authority.

The Airport is using Parker Technology’s support, in which their customer service team is quickly and efficiently answering all service calls.

Additionally, for this project the Airport is utilizing Parker Technology’s API integration with TIBA. This allows customer service representatives to seamlessly troubleshoot misread tickets and calculate and push appropriate fees to the devices, thereby increasing revenue collection and getting motorists on their way.

“We’re delighted that Regina International Airport has partnered with us to deliver a better customer experience to their parking customers,” said Brian Wolff, President & CEO of Parker Technology. “We know that time is money, and that is never more important than at an airport when someone is trying to catch a flight or get home to loved ones.”

With Parker Technology’s cloud-based software platform, all call interactions are intuitively tracked in a dashboard, where the Airport’s parking team and Platinum’s team can review call recordings, see data around how many calls they are receiving, why guests are calling for help and how they are being resolved. All this insight can be used to enhance the customer experience and make any necessary adjustments in the parking operation’s day-to-day efficiencies.

About Platinum Parking Canada

Platinum Parking Canada provides parking management services to YQR and over 500 other parking facilities across Canada and the US, ranging from institutions to private parking. Powered by Platinum means delivering superior parking management services to our clients, yielding maximum long-term net income while delivering exceptional customer service. When you think parking, think Platinum. Learn more at www.platinumparking.com.

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com

Parker Technology Launches Beta “Mobile Suite” Platform Features

July 21, 2022

 

Parker Technology Launches Beta “Mobile Suite” Platform Features

 

 

INDIANAPOLIS (July 21, 2022) – Parker Technology recently launched a beta version of two new innovative platform features: Mobile Queue and Mobile Endpoint, which comprise their Mobile Suite offering.

“The parking industry is transforming digitally faster than ever, and mobile-first is quickly becoming the norm. We saw it as a critical step forward to build a mobile suite to meet our customers where they are headed,” said Brian Wolff, President & CEO of Parker Technology.

Mobile Queue gives a garage manager the ability to answer intercom help calls on a smart phone, through the Parker Platform, preserving two-way video, data integrity and key features like translation in the lane. With Mobile Queue, parking customers can take their own calls when staffing is adequate. It also has a built-in “ignore call” feature, which can be set-up and scheduled to immediately send the call to Parker’s call queue for handling if their staff are busy helping another customer or dealing with a more pressing onsite issue and not able to answer.

Mobile Endpoint gives parking patrons access to help where there isn’t an intercom. They can place a two-way video help call using a QR code in a lot or at a pay station. The facility or lot does not have to have electricity, gates, internet, intercoms, hardware, or staffing to use this feature. It gives them the flexibility to help their customers, even if their surface lots aren’t staffed 24/7.

Both features are built into the Parker software platform, so with Parker, customers can still track issues and resolutions, watch call recordings, and see when and where calls are coming from.

Tammy Baker, COO of Parker Technology adds “Like everything else in the world today, our clients expect quick solutions to everyday problems. We’re expanding our platform to meet them where they are and help them get to where they want to be. In order to achieve this, we’re scaling our platform to continue to deliver solutions that are flexible, available and reliable.”

To see Mobile Queue and Mobile Endpoint live, Parker will be demoing both features at the International Parking & Mobility Conference & Expo next week in New Orleans, booth #451.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

Parker Technology Closes $2.2 Million Seed Round led by Elevate Ventures

July 11, 2022

 

Parker Technology Closes $2.2 Million Seed Round led by Elevate Ventures

 

 

INDIANAPOLIS (July 11, 2022)  – Parker Technology today announced a series seed round of $2.2 million, led by Elevate Ventures and several other investors. The influx of capital will be used for accelerating sales and marketing, and scaling operations to support the brand they’ve built. The capital will support Parker’s ability to sustain high growth and maintain the quality and innovation it’s known for.

Elevate Ventures first became an investor in 2018 and appointed Chris LaMothe to serve as its representative on Parker’s board of directors.

“I’ve had the pleasure of working with Parker Technology since 2018 and have seen firsthand the company’s focus on customer success and commitment to continual innovation,” said LaMothe. “I’m excited to continue working with Parker as it expands its reach and impact.”

Brian Wolff, President & CEO of Parker Technology added “It’s humbling to have such enthusiastic and tangible support from existing and new shareholders for the future of our business. This capital infusion is critical to enabling Parker to accelerate our already stellar growth and solidify our position as an innovative leader in the digital transformation of the parking industry.”

Data suggests that the challenge for parking operators is not to make machines or technology more reliable. The fact is that only 15% of requests for help in parking facilities are driven by equipment malfunction. 85% of the time, a human is confused or has failed in some other way, and the only way to save that customer experience is with a patient, well trained, knowledgeable human being. That is exactly what Parker did over 100,000 times last month and more than three million times in the past four years.

To date, Parker Technology does business with 160 management companies, in over 590 facilities across the US and Canada. Parker has carved out a unique niche and attracted numerous important and recognizable customers, including: Indiana University, University of Houston, Wayne State University, University of Michigan, Penn State University, Arizona State University, UT Health San Antonio, University of Pittsburgh Medical Center, City of Las Vegas, City of Durham, Downtown Tempe, City of Tuscon, City of Asheville, City of Lansing, Allpro Parking, Platinum Parking, Peak Parking, Diamond Parking, Secure Parking and Park-Rite, to name just a few.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

Parker Technology Partners with University of Houston to Improve the Campus Parking Experience

June 13, 2022

 

 

 

Parker Technology Partners with University of Houston

to Improve the Campus Parking Experience

 

 

 

Houston, TX —Parker Technology, the leading provider of parking customer service, has been partnering with the University of Houston since July of 2021 to provide 24/7 customer support, with two-way video technology, in the University’s parking facilities. With Parker’s customer service solution, students, faculty, staff, and visitors parking in campus parking facilities can quickly reach a Parker Technology customer service representative if they experience problems when entering, exiting or paying.

 

“We are delighted to be partnering with Parker Technology,” said Neil Hart, Executive Director of Parking and Transportation Services for the University of Houston. “We are gaining access to the industry’s best and most responsive customer service provider, while streamlining our own parking operations. Our partnership with Parker will elevate the parking experience and significantly reduce our parking management costs.”

 

Parker Technology’s solution works in tandem with the University’s existing T2 PARCS equipment, providing instant access to Parker’s cloud-based platform, and thus a connection to their customer service reps. Additionally, several of the facilities have Parker’s patented two-way video functionality enabled. The Parker solution is available in 111 lanes, throughout 22 campus parking facilities, including six garages and 16 parking lots.

 

In today’s increasingly automated parking industry, Parker’s customer support platform can provide the sole connection between parkers and trained professionals who can help solve common problems related to paying for parking or entering and exiting garages. Each year, parkers across the US reach out to customer service professionals via call buttons at least 85 million times. This statistic is extrapolated from the Parker Technology platform, which also records and analyzes data about each call to determine which issues are most common. This data helps provide parking operators with insight at potential efficiencies in better managing their parking resources.

 

“We are proud to be working with the University of Houston and T2 to improve the campus parking experience,” said Brian Wolff, President and CEO of Parker Technology. “This was a complicated project with a lot of moving parts, and its success was the product of close collaboration between the university’s parking team, T2, and the Parker team. And now as a result, each of the university’s parking facilities can offer instant access to a trained customer service professional whenever necessary, 24/7.”

 

About the University of Houston

Established in 1927, the University of Houston empowers students in their pursuit of learning, discovery, leadership, and engagement. Located in a sprawling metropolis, their premier Tier One campus provides students with cutting-edge programs including undergraduate, graduate, doctoral, distance and continuing education studies. Ranked among the best colleges in America, UH is home to award-winning faculty, innovative research centers, alumni who have become international leaders and one of the most diverse student populations in the nation.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Parker Technology Begins Third Year of Parker Advisory Board

May 02, 2022

 

 

Parker Technology Begins Third Year of Parker Advisory Board

 

 

Indianapolis, IN (May 2, 2022)— Parker Technology has kicked off its third year of the Parker Advisory Board. This year’s board is comprised of 7 members from various market segments across the US. These individuals meet throughout the year, with a goal of informing strategic decisions for the company and keeping them ahead of industry trends.

 

Longstanding members include:

  • Brandy Stanley, Parking Services Manager with City of Las Vegas
  • Julie Dixon, President of Dixon Resources
  • Rob DeMayo, Director of Transportation Services at Penn State University
  • Chuck Stills, VP of Operations with Platinum Parking
  • Melinda Alonzo, Director of Parking and Transit Services at Arizona State University

 

This year’s newest members include:

  • Rick Serra, President & CEO of Allpro Parking
  • Rob Bartlett, Regional Manager with Secure Parking USA

 

The Parker Advisory Board is a group of individuals who come prepared to objectively provide input into the direction of the company. Members are required to attend four annual meetings where they engage with respected peers, identify industry trends, help solve relevant issues and much more. The PAB is comprised of thought leaders who help guide Parker Technology as the industry transforms itself.

 

“As we continue to grow and expand our capabilities, it’s essential we keep the customer at the center of everything we do, and this group is uniquely qualified to influence our road map and keep us apprised of how the industry is changing. I would like to thank our Advisory Board for their time…we wouldn’t be where we are without their valuable input,” said Brian Wolff, President & CEO of Parker Technology.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform, and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Parker Technology Celebrates Unprecedented Success in 2021

January 25, 2022

 

 

 

Parker Technology Celebrates Unprecedented Success in 2021

 

 

Indianapolis, IN (January 24, 2021) – Parker Technology, the customer experience solution of choice for parking, celebrated unprecedented success in 2021, launching in 169 new locations across the United States, an increase of 57% over 2020. Parker also partnered with 38 new parking management companies, an increase of 42%. Overall, company revenue increased by 45% in 2021.

 

“2021 was an extraordinarily successful year for Parker Technology,” said Brian Wolff, President & CEO of Parker Technology. “2020 was a challenging year for the entire parking industry, and to come back so strongly in 2021 is extremely exciting and gratifying. I’m proud of the entire Parker team.”

 

New Parker Technology Clients Include:

  • 9 private parking operators
  • 10 property management and real estate companies
  • 2 large universities
  • 5 cities, serving all municipal parking facilities
  • 3 hospitals
  • 2 airports

 

“We’ve partnered with Parker because they are one of the best parking customer service providers in our industry. This past year, across several markets, we added a dozen new facilities,” said Greg Harrison, City Manager – Seattle Garage Operations, with Diamond Parking Services. “I feel that when you find a partner like Parker, you hook up to them and don’t let go. We’ve incorporated the Parker Technology system into our parking services proposals, and work with our clients to install Parker wherever it makes sense.”

 

In today’s increasingly automated parking industry, Parker Technology’s customer support platform can provide the sole connection between parkers and trained professionals who help solve common problems related to paying for parking or entering and exiting garages. Each year, parkers across the US call for assistance on a PARCS kiosk at least 85 million times. This statistic is extrapolated from the Parker Technology platform, which also records and analyzes data about each call to determine which issues are most common. This data provides parking operators with insight into potential efficiencies for better managing their parking resources.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

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