Tag Archives for: Parker Technology

Parker Technology & TIBA Parking Announce Partnership Agreement

July 15, 2021

 

Parker Technology & TIBA Parking Announce Partnership Agreement

 

 

Indianapolis, IN — Parker Technology and TIBA Parking announce their official partnership agreement. The two technology organizations have worked collaboratively to engineer an integrated two-way video customer experience solution on TIBA’s X-60 line of Parking Access and Revenue Control Systems (PARCS) equipment. As well as an audio integration for X-30 and X-60 equipment, for SIP or third-party VOIP.

 

The outcome of this strategic partnership is to connect the two innovative platforms via an API bridge to support drivers seeking assistance in the lane. Anyone using the Parker platform, including Parker’s own customer service representatives, can answer intercom calls remotely through TIBA’s robust X-60 product line, with high-quality audio and video. Additionally, the API allows gate vends, validation or comping of parking tickets, rate management, assisting monthly contract parkers (coming soon) and maintaining detailed audits for each transaction.

 

“It is great to bring two parking technology leaders together to create a better experience for the parker,” says Levi Rinkoff, Executive Vice President of Partnerships and Alliances at TIBA. “The integration between TIBA and Parker Technology will provide a secure and intuitive way to seamlessly assist parkers on their way in and out of parking facilities via video or audio communication across TIBA’s X-60 product line. TIBA and Parker Technology look forward to empowering parking operators to continue to innovate and elevate the customer experience and value to their customers.”

 

“Our two organizations have a history of collaborative sales success and I appreciate the engineering and integration expertise TIBA brought to the partnership to make this solution possible. We know two-way video contributes to a better customer experience and we’re excited to deliver it to TIBA’s customers,” said Brian Wolff, President & CEO of Parker Technology.

 

Parker Technology has worked cooperatively for years with many TIBA dealers, giving them the ability to deliver a better customer experience and share monthly recurring revenue. As part of this new partnership, TIBA, Parker and the TIBA VAR network will align sales and marketing efforts to work in tandem, creating mutual value and exceeding customers’ expectations.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

 

About TIBA Parking Systems 

TIBA Parking Systems, a FAAC Group company, is the leader of solutions for the parking and mobility industry. With the most advanced and flexible systems, TIBA products are scalable, reliable and user-friendly. TIBA is wholly committed to an “Engaged Parking Experience” through a focus on superior products, providing the industry’s most configurable solutions, and delivering a first-rate customer success partnership. TIBA’s flexible cloud architecture enables parking operators to leverage technology and market trends and unlock new revenue opportunity. TIBA serves parking operators and owners both directly and through an extensive network of value-added resellers. Visit www.tibaparking.com to learn more.

Ryan Givens, CAPP Joins Parker Technology Team as New Regional Sales Executive

June 21, 2021

 

 

Ryan Givens, CAPP Joins Parker Technology Team as New Regional Sales Executive

 

 

 

INDIANAPOLIS, IN – On June 21st Ryan Givens joined the Parker Technology team as the West Coast Sales Executive. Givens possesses over 12 years of operational and leadership experience in the parking industry and maintains a CAPP certification.

 

“It’s not often companies have an opportunity to hire someone with Ryan’s talent and experience. Having been a customer, he’ll be in a unique position to advise our customers with firsthand knowledge of how operationally excellent the Parker Technology solution is. We’re thrilled to welcome him to our team,” said Brian Wolff, President & CEO of Parker Technology.

Givens likes to approach customer service through a collaborative and team-oriented approach. He was instrumental in leveraging many implementations of technology, including a partnership with Parker Technology, while the Associate Director of Penn State Transportation Services.

 

During his time in the parking industry, in addition to Penn State University Transportation Services, Givens has worked at NC State University Transportation and LAZ Parking. He is also a Marine Veteran, having proudly served for 11 years as a Transportation and Logistics Officer.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Parker Technology Announces Launch of New Text-to-Pay Feature

June 14, 2021

 

 

Parker Technology Announces Launch of New Text-to-Pay Feature

 

 

Indianapolis, IN (June 14, 2021)— Paying for parking just got easier and more convenient than ever with the launch of Parker Technology’s new Text-to-Pay feature.

 

“If drivers encounter issues with a credit card reader or they don’t have sufficient funds on their cards, it can be a nightmare to pay for parking and exit a garage or parking lot,” said Tammy Baker, COO of Parker Technology. “With our new text-to-pay technology, our customer service representatives can instantly text a PayPal link to drivers so they can quickly and conveniently pay and get on with their day.”

 

In today’s increasingly automated parking environment, providing a human connection between trained professionals and parkers who have common problems related to paying or entering and exiting, is essential. Each year, parkers across the US need help in parking facilities at least 85 million times.

 

Text-to-Pay benefits drivers by eliminating the time-consuming frustration of trying to use a credit card or reader that isn’t working properly or if they forget or don’t have a card. It also permits the driver to pay without needing to provide an address or other personal information. Parking owners and operators benefit from receiving immediate payment without staff having to actively work to collect that payment. Also, the transaction information is saved for easy tracking, reporting and reconciliation.

 

“Text-to-Pay was designed as a user amenity, but owners and operators will love it too,” said Baker. “Not only does it provide quick and convenient payment, but it also records and stores valuable data to help owners and operators manage parking payments conveniently and efficiently.”

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Parker Technology Announces Newly Promoted COO, Tammy Baker

May 03, 2021

 

 

Parker Technology Announces Newly Promoted COO, Tammy Baker

 

 

 

Indianapolis, IN — Parker Technology recently announced the promotion of Tammy Baker, formerly VP of Client Experience, to Chief Operating Officer.

During Tammy’s time at Parker, the business has grown 7X. She has been responsible for building a team and scaling operations to meet and exceed customer expectations. Because Parker’s service is a people business, Tammy has shown an excellent ability to find and retain leaders and teammates who embody the company’s core values and deliver to her high standards.

On top of her duties in operations, Tammy has been responsible for leading Parker’s efforts to develop and launch a new software platform. Using her previous experience leading the call center  and interacting with facility managers, she has guided the software team to deliver scalable and innovative platform that helps Parker’s parking operator customers collect more revenue and deliver a better customer experience.

Brian Wolff, President & CEO of Parker Technology said: “Tammy’s contribution to our business since her arrival in 2016 has been nothing short of transformative. Ask any one of the hundreds of customers with whom she interacts on a monthly basis and they will tell you how critical her leadership has been to their confidence in Parker Technology.”

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Parker Technology’s New Language Translation Feature is Now Available

April 12, 2021

 

 

Parker Technology’s New Language Translation Feature is Now Available

 

 

Indianapolis, IN — Parker Technology announces the launch of translation services in the lane, the first of numerous innovations scheduled to be released this year from their recently deployed  software platform.

It is not uncommon in cities across the US to have parking patrons who don’t speak English as their first language, which is why Parker’s Translation feature is proving so valuable. When Parker’s CSRs encounter a guest in the lane unable to speak English, they can toggle to one of 10 languages to translate their instructions to the native language of the guest. The guest can then converse in their native language and Parker’s platform translates comments back to English for the CSRs to understand and resolve issues quickly.

 

Brian Wolff, President & CEO of Parker Technology, said of this feature: “There’s already tremendous anxiety for parking patrons stuck behind the gate. Adding a language barrier increases that angst exponentially. With translation in the lane, our customers can enable their guests to explain the reason they need help and the way to solve the problem, in their native language. This is a fantastic example of the innovation we are driving into our platform on behalf of our operator customers. Imagine the confidence this capability will provide the parking guest that cannot speak English. It will make them want to come back to that garage!”

 

In addition to hearing the spoken word in their native language, if the facility is utilizing Parker’s proprietary two-way video, the translated script will appear on the bottom of the screen for the guest to read.

 

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want and need it immediately. Our solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction, according to facility business rules. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is based off of call statistics from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Delta, the New Parker Technology Software Platform is Here

January 25, 2021

 

 

Delta, the New Parker Technology Software Platform is Here

 

 

 

Indianapolis, IN — Delta, the new Parker Technology software platform, is here. With this major software update, the platform is faster, more stable and extensible to more parking software platforms through APIs.

Delta’s new and fully-scalable architecture takes advantage of all attributes of a cloud-based software platform. It is a launching off point for Parker Technology to add value for its customers, by connecting in new and improved ways to PARCS equipment and mobile applications.

“Delta gives us a solid foundation to scale from. We are excited that the new platform sets the stage for the efficient build and deployment of feature functionality and further performance enhancements,” said Tammy Baker, VP of Client Experience.

 

As a result, more exciting features are to come, as the company continues to drive innovation into Delta. With this launch, clients are enjoying improved functionality, with faster load times, new search capabilities, call-out functionality to any endpoint and an updated look and feel.

“It’s an exciting time at Parker Technology, with the launch of our fourth-generation platform, which is enabled by the latest cloud-native technology. Our customers will see a steady stream of innovation as we connect our platform to the myriad of technologies important to their operations. We look forward to providing even more value with our service,” said Brian Wolff, President & CEO.

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want and need it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction, according to facility business rules. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.

 

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed virtual ambassadors virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

 

City of Eugene Airport is Now Using Parker Technology’s Customer Service Solution

January 18, 2021

 

City of Eugene Airport is Now Using Parker Technology’s Customer Service Solution

 

 

Parker Technology’s customer service solution is successfully providing live customer service support for City of Eugene Airport. Four pay-on-foot stations and 17 lanes now utilize Parker Technology’s integrated FlashParking solution.

“We are excited about our recent upgrades to our parking system,” said acting Airport Director Cathryn Stephens, A.A.E. “The new equipment provides an improved customer experience, including touchless technology and faster self-serve options, while still offering personal service for our guests who need it.”

“It is always such a positive sign when an existing customer asks us to help them in bigger and better ways,” said Brian Wolff, CEO & President of Parker Technology. “We are grateful to be expanding our relationship with the City of Eugene by serving their airport customers. It is a testament to the strength of our integrated solution with FlashParking and the value of our call center services.”

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.

About Parker Technology
Parker Technology is a software and services company that helps parking facilities provide excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

About FlashParking
FlashParking is the leader in parking technology powering the transformation from isolated parking assets to connected mobility hubs with the first Mobility Hub Operating System. Once underutilized parking assets are optimizing operations, gaining real-time visibility, and connecting to the smart city through FlashParking’s suite of enhanced 21st-century parking, a robust business intelligence engine, and partnerships in the logistics, transportation, and mobility ecosystems. In an age when we have more ways of getting around than ever before, FlashParking is creating value at every turn of the modern mobility experience and opening opportunities in the present and future markets. Visit FlashParking.com to learn more.

Parker Technology’s Customer Service Solution Implemented in 72 Hours at Apt Development Group Facility

January 11, 2021

 

 

Parker Technology’s Customer Service Solution Implemented in 72 Hours at Apt Development Group Facility

 

 

 

Indianapolis, IN — Parker Technology’s customer service solution is successfully providing live support for Water Street Parking, which serves an Apt Development Group luxury apartment building. The development group chose to implement the Parker Technology integrated FlashParking solution, and within 72 hours, it was live and fully-functional in the facility.

 

“The quick turnaround is a testament to the efficiency of our implementation team, and the quality of our FlashParking solution,” said Brian Wolff, Parker Technology President and CEO. “We are pleased to offer an implementation process that gets new clients the solution that they need as quickly as we can.”

 

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.

 

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

 

Parker Technology Wins Powderkeg Tech Culture Award for Second Year in a Row

January 06, 2021

 

 

Parker Technology Wins Powderkeg Tech Culture Award for Second Year in a Row

 

 

 

Indianapolis, IN — On Thursday December 17th, 2020, Parker Technology won, for the second year in a row, a Powderkeg National Tech Culture award. Based on survey data collected from employees at hundreds of companies across the U.S., Parker Technology ranked highest for Top-Rated CX Team Culture.

 

 

“Our team is as proud of our work, as our clients are appreciative of it. Every employee knows that we cannot do what we do without each of them,” said Tammy Baker, Vice President of Client Experience. “When leadership sets the example, appreciation flows through the organization.”

 

Parker Technology further received honors in Diversity, Equity and Inclusion, Work-Life Balance, Leadership Team and Career Path.

 

“Our people make Parker Technology the engaged, supportive, dynamic culture that it is,” said Heidi Barker, Sr. Director of Marketing and Sales Ops, “and we couldn’t have won without the team’s authentic feedback.”

 

About Powderkeg

Powderkeg is the connections engine for tech founders, investors, and professionals at startups between the coasts. Their digital community helps tech companies find the resources they need to grow much faster. Capital, partnerships, mentorship … whatever you need, you can find it in the Powderkeg community. Learn more at www.powderkeg.com.

 

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com

City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages

November 06, 2020

 

 

City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages

 

 

Indianapolis, IN — Parker Technology is now providing 24/7 customer support for three City of Billings, MT garages via the Parker Technology integrated FlashParking solution. The city sought out the solution to eliminate the need for internal staff to take calls, especially after-hours.

 

“Partnering with Parker Technology has been one of our best investments this year. Their customer service is exceptional,” said Tracy Scott, Parking Division Manager.

 

“We are thrilled that City of Billings chose our solution to serve their parking guests,” said Brian Wolff, Parker Technology President & CEO. “When their parking guests need help, our virtual ambassadors will provide customer support quickly, and in a socially distanced way, on the city’s behalf.”

 

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.

 

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

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