Tag Archives for: parking cameras

Tattile: ANPR-based Tolling System in Republic of Srpska

September 06, 2022

 

 

 

Tattile: ANPR-based Tolling System in Republic of Srpska

 

 

The Republic of Srpska, part of Bosnia and Herzegovina, has approximately 100 km of the highway network currently covered by a toll system, including nine toll plazas with about 55 toll lanes. On the highway connecting the cities of Banja Luka and Doboj, the modern toll collection system enables charging all highway users according to their distance travelled and vehicle class.

Exceptions are currently made for vehicles with VIP status, emergency service vehicles and military convoys. Since the operator Autoputevi Republike Srpske still wants to offer a choice in payment, the toll plazas have different lanes providing manual ticket issuing and payment, Electronic Toll Collection (ETC) and a mixed lane offering both options. At the manual entrance lanes, the driver takes the magnetic ticket with encoded and printed data relevant for toll payment in cash or credit card at an exit station of the highway. At the ETC entrance lanes, the vehicles are registered without stopping, and the relevant data are recorded and stored in an onboard unit (OBU) and in the lane and plaza computer database. ETC lanes perform toll payment transactions electronically and optionally in pre-payment or post-payment.

A prerequisite for electronic toll collection is the number plate recognition of all vehicles passing the electronic nonstop lane. For this purpose, Tattile Basic Short-Range cameras are installed on all entrance lanes to capture ANPR data and obtain fast and secure vehicle transits. At the manual lane, the Basic cameras capture the number plate for security reasons.

The Tattile cameras must perform reliably in all weather conditions, even against sun flare, and during day or night. According to Autoputevi Republike Srpske, the Highway network in the Republic of Srpska will be further expanded, and Tattile Basic ANPR cameras will be the preferred technology for the new toll system modernisation projects in the Republic of Srpska.

Parker Technology Launches Beta “Mobile Suite” Platform Features

July 21, 2022

 

Parker Technology Launches Beta “Mobile Suite” Platform Features

 

 

INDIANAPOLIS (July 21, 2022) – Parker Technology recently launched a beta version of two new innovative platform features: Mobile Queue and Mobile Endpoint, which comprise their Mobile Suite offering.

“The parking industry is transforming digitally faster than ever, and mobile-first is quickly becoming the norm. We saw it as a critical step forward to build a mobile suite to meet our customers where they are headed,” said Brian Wolff, President & CEO of Parker Technology.

Mobile Queue gives a garage manager the ability to answer intercom help calls on a smart phone, through the Parker Platform, preserving two-way video, data integrity and key features like translation in the lane. With Mobile Queue, parking customers can take their own calls when staffing is adequate. It also has a built-in “ignore call” feature, which can be set-up and scheduled to immediately send the call to Parker’s call queue for handling if their staff are busy helping another customer or dealing with a more pressing onsite issue and not able to answer.

Mobile Endpoint gives parking patrons access to help where there isn’t an intercom. They can place a two-way video help call using a QR code in a lot or at a pay station. The facility or lot does not have to have electricity, gates, internet, intercoms, hardware, or staffing to use this feature. It gives them the flexibility to help their customers, even if their surface lots aren’t staffed 24/7.

Both features are built into the Parker software platform, so with Parker, customers can still track issues and resolutions, watch call recordings, and see when and where calls are coming from.

Tammy Baker, COO of Parker Technology adds “Like everything else in the world today, our clients expect quick solutions to everyday problems. We’re expanding our platform to meet them where they are and help them get to where they want to be. In order to achieve this, we’re scaling our platform to continue to deliver solutions that are flexible, available and reliable.”

To see Mobile Queue and Mobile Endpoint live, Parker will be demoing both features at the International Parking & Mobility Conference & Expo next week in New Orleans, booth #451.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

Tattile launches final version of Axle Counter System

August 04, 2021

 

 

 

 

 

Tattile launches final version of Axle Counter System

 

 

 

Following an extensive two-year development and testing period Tattile has launched the final version of its Axle Counter System. The layout of the system fills the missing link of providing all relevant vehicle information automatically to e.g. determine the correct toll for a given vehicle. Several key features have been added to the Axle Counter System in this ready-to-market version. Part of this is that the embedded system intelligence now enables to efficiently support critical traffic conditions such as the recognition of stationary vehicles and queued vehicles as well as slow movement-queues in a stop and go traffic. In addition, the automatic vehicle detection now guarantees a detection rate of 99.5 percent of all passing vehicles. Also, the accuracy at high-vehicle throughput such as in busy highways has further improved. The new Axle Counter is now able to count up to 2,400 vehicles per hour and a peak of one vehicle per second for up to 60 seconds in extreme dense traffic periods. Tattile was also able to raise the maximum vehicle speed for correct measurement up to 250km/h.

 

 

Part of the correct axle counting is also the identification of a raised axle due to light load of a vehicle. This is now integrated in the updated automatic axle counting system enabling the detection of a raised axle and determination which of the vehicle’s axles is currently raised.  In addition, the new systems estimate the axel distribution, meaning the distances between each axle and though this provides more accurate data on the type of vehicle that is passing.

 

 

All other beneficial features from the earlier version remain; including the installation is on a gantry which does not require any road works or in-ground devices. Full onboard processing makes any other external devices unnecessary.  The system can support the usage of two external independent devices to ensure left sight and right sight. An IR illuminator allows operating both day and night. Data output is provided as reconstructed image of the vehicle and configurable metadata; they can be sent to a server or stored locally. Web access to the system is possible with credentials. As such, the innovation added to the new Tattile Axle Counter version drives vehicle axle counting to perfection.

 

www.tattile.com

 

Parker Technology & TIBA Parking Announce Partnership Agreement

July 15, 2021

 

Parker Technology & TIBA Parking Announce Partnership Agreement

 

 

Indianapolis, IN — Parker Technology and TIBA Parking announce their official partnership agreement. The two technology organizations have worked collaboratively to engineer an integrated two-way video customer experience solution on TIBA’s X-60 line of Parking Access and Revenue Control Systems (PARCS) equipment. As well as an audio integration for X-30 and X-60 equipment, for SIP or third-party VOIP.

 

The outcome of this strategic partnership is to connect the two innovative platforms via an API bridge to support drivers seeking assistance in the lane. Anyone using the Parker platform, including Parker’s own customer service representatives, can answer intercom calls remotely through TIBA’s robust X-60 product line, with high-quality audio and video. Additionally, the API allows gate vends, validation or comping of parking tickets, rate management, assisting monthly contract parkers (coming soon) and maintaining detailed audits for each transaction.

 

“It is great to bring two parking technology leaders together to create a better experience for the parker,” says Levi Rinkoff, Executive Vice President of Partnerships and Alliances at TIBA. “The integration between TIBA and Parker Technology will provide a secure and intuitive way to seamlessly assist parkers on their way in and out of parking facilities via video or audio communication across TIBA’s X-60 product line. TIBA and Parker Technology look forward to empowering parking operators to continue to innovate and elevate the customer experience and value to their customers.”

 

“Our two organizations have a history of collaborative sales success and I appreciate the engineering and integration expertise TIBA brought to the partnership to make this solution possible. We know two-way video contributes to a better customer experience and we’re excited to deliver it to TIBA’s customers,” said Brian Wolff, President & CEO of Parker Technology.

 

Parker Technology has worked cooperatively for years with many TIBA dealers, giving them the ability to deliver a better customer experience and share monthly recurring revenue. As part of this new partnership, TIBA, Parker and the TIBA VAR network will align sales and marketing efforts to work in tandem, creating mutual value and exceeding customers’ expectations.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

 

About TIBA Parking Systems 

TIBA Parking Systems, a FAAC Group company, is the leader of solutions for the parking and mobility industry. With the most advanced and flexible systems, TIBA products are scalable, reliable and user-friendly. TIBA is wholly committed to an “Engaged Parking Experience” through a focus on superior products, providing the industry’s most configurable solutions, and delivering a first-rate customer success partnership. TIBA’s flexible cloud architecture enables parking operators to leverage technology and market trends and unlock new revenue opportunity. TIBA serves parking operators and owners both directly and through an extensive network of value-added resellers. Visit www.tibaparking.com to learn more.

Ryan Givens, CAPP Joins Parker Technology Team as New Regional Sales Executive

June 21, 2021

 

 

Ryan Givens, CAPP Joins Parker Technology Team as New Regional Sales Executive

 

 

 

INDIANAPOLIS, IN – On June 21st Ryan Givens joined the Parker Technology team as the West Coast Sales Executive. Givens possesses over 12 years of operational and leadership experience in the parking industry and maintains a CAPP certification.

 

“It’s not often companies have an opportunity to hire someone with Ryan’s talent and experience. Having been a customer, he’ll be in a unique position to advise our customers with firsthand knowledge of how operationally excellent the Parker Technology solution is. We’re thrilled to welcome him to our team,” said Brian Wolff, President & CEO of Parker Technology.

Givens likes to approach customer service through a collaborative and team-oriented approach. He was instrumental in leveraging many implementations of technology, including a partnership with Parker Technology, while the Associate Director of Penn State Transportation Services.

 

During his time in the parking industry, in addition to Penn State University Transportation Services, Givens has worked at NC State University Transportation and LAZ Parking. He is also a Marine Veteran, having proudly served for 11 years as a Transportation and Logistics Officer.

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Parker Technology Announces Launch of New Text-to-Pay Feature

June 14, 2021

 

 

Parker Technology Announces Launch of New Text-to-Pay Feature

 

 

Indianapolis, IN (June 14, 2021)— Paying for parking just got easier and more convenient than ever with the launch of Parker Technology’s new Text-to-Pay feature.

 

“If drivers encounter issues with a credit card reader or they don’t have sufficient funds on their cards, it can be a nightmare to pay for parking and exit a garage or parking lot,” said Tammy Baker, COO of Parker Technology. “With our new text-to-pay technology, our customer service representatives can instantly text a PayPal link to drivers so they can quickly and conveniently pay and get on with their day.”

 

In today’s increasingly automated parking environment, providing a human connection between trained professionals and parkers who have common problems related to paying or entering and exiting, is essential. Each year, parkers across the US need help in parking facilities at least 85 million times.

 

Text-to-Pay benefits drivers by eliminating the time-consuming frustration of trying to use a credit card or reader that isn’t working properly or if they forget or don’t have a card. It also permits the driver to pay without needing to provide an address or other personal information. Parking owners and operators benefit from receiving immediate payment without staff having to actively work to collect that payment. Also, the transaction information is saved for easy tracking, reporting and reconciliation.

 

“Text-to-Pay was designed as a user amenity, but owners and operators will love it too,” said Baker. “Not only does it provide quick and convenient payment, but it also records and stores valuable data to help owners and operators manage parking payments conveniently and efficiently.”

 

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Parker Technology Announces Newly Promoted COO, Tammy Baker

May 03, 2021

 

 

Parker Technology Announces Newly Promoted COO, Tammy Baker

 

 

 

Indianapolis, IN — Parker Technology recently announced the promotion of Tammy Baker, formerly VP of Client Experience, to Chief Operating Officer.

During Tammy’s time at Parker, the business has grown 7X. She has been responsible for building a team and scaling operations to meet and exceed customer expectations. Because Parker’s service is a people business, Tammy has shown an excellent ability to find and retain leaders and teammates who embody the company’s core values and deliver to her high standards.

On top of her duties in operations, Tammy has been responsible for leading Parker’s efforts to develop and launch a new software platform. Using her previous experience leading the call center  and interacting with facility managers, she has guided the software team to deliver scalable and innovative platform that helps Parker’s parking operator customers collect more revenue and deliver a better customer experience.

Brian Wolff, President & CEO of Parker Technology said: “Tammy’s contribution to our business since her arrival in 2016 has been nothing short of transformative. Ask any one of the hundreds of customers with whom she interacts on a monthly basis and they will tell you how critical her leadership has been to their confidence in Parker Technology.”

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

 

Diamond Parking is Now Using Parker Technology’s Customer Service Solution

March 12, 2021

 

 

Diamond Parking is Now Using Parker Technology’s Customer Service Solution

 

 

 

Indianapolis, IN — Parker Technology’s customer service solution is successfully providing live customer service support for K Street Garage, a Diamond Parking facility in Anchorage, AK.

“Parker Technology’s platform for tracking intercom calls and customer issues is intuitive, convenient, and searchable. Having a reliable and responsive intercom service 24 hours a day is great for both our customers, and our operations team,” said Greg Harrison, City Manager, Seattle Garage Operations.

“We are excited to grow our relationship with Diamond Parking,” said Brian Wolff, CEO & President of Parker Technology. “When our customers ask for our help in more facilities, we are always grateful. It speaks to the strength of our software platform, and the value of our call center services.”

 

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want and need it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction, according to facility business rules. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.

 

About Diamond Parking

A family owned and operated company, Diamond Parking differentiates themselves with nearly 100 years of experience, skill, and tried and true parking programs.  We provide full-service parking solutions backed by customer care and expert resources. We make parking easy. Learn more at www.diamondparking.com.

 

About Parker Technology

For parking operations that have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and our professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to facility business rules. We help our clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and collecting data insights to run operations more efficiently. Learn more at www.helpmeparker.com.

Parker Technology’s Customer Service Solution Implemented in 72 Hours at Apt Development Group Facility

January 11, 2021

 

 

Parker Technology’s Customer Service Solution Implemented in 72 Hours at Apt Development Group Facility

 

 

 

Indianapolis, IN — Parker Technology’s customer service solution is successfully providing live support for Water Street Parking, which serves an Apt Development Group luxury apartment building. The development group chose to implement the Parker Technology integrated FlashParking solution, and within 72 hours, it was live and fully-functional in the facility.

 

“The quick turnaround is a testament to the efficiency of our implementation team, and the quality of our FlashParking solution,” said Brian Wolff, Parker Technology President and CEO. “We are pleased to offer an implementation process that gets new clients the solution that they need as quickly as we can.”

 

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.

 

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

 

City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages

November 06, 2020

 

 

City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages

 

 

Indianapolis, IN — Parker Technology is now providing 24/7 customer support for three City of Billings, MT garages via the Parker Technology integrated FlashParking solution. The city sought out the solution to eliminate the need for internal staff to take calls, especially after-hours.

 

“Partnering with Parker Technology has been one of our best investments this year. Their customer service is exceptional,” said Tracy Scott, Parking Division Manager.

 

“We are thrilled that City of Billings chose our solution to serve their parking guests,” said Brian Wolff, Parker Technology President & CEO. “When their parking guests need help, our virtual ambassadors will provide customer support quickly, and in a socially distanced way, on the city’s behalf.”

 

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.

 

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

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