Parker Technology Announces Partnership with Access Professional Systems
Parker Technology Announces Partnership with Access Professional Systems
Indianapolis, IN — Parker Technology is now partnering with Access Professional Systems (APS) to provide their customer base with a flexible customer service solution. The addition of Parker’s intercom call center service and corresponding software platform will resolve parking guests’ issues in the lane and provide customers real-time call performance data and recordings.
“The partnership between APS and Parker Technology is the perfect marriage between two industry-leading parking technologies,” said Brian Wolff, president of Parker Technology. “Parking owners and operators who use APS’s access and revenue control equipment will love the customer service benefits our technology offers.”
Customer support platforms can instantly connect parking guests to trained professionals who can solve problems related to paying for parking, or entering and exiting garages, which results in an improved customer experience, and more successful transactions. Each year, parkers across the US reach out to customer service professionals via call buttons at least 85 million times.
“We are excited to be partnering with Parker Technology to make customer support available on APS access control equipment,” said Chris Scheppmann, president of Access Professional Systems. “APS equipment is known for providing the simplest, most convenient automated parking equipment, and adding Parker Technology ensures that we will continue to provide the most customer-friendly parking experience.”
About Access Professional Systems
San Diego-based Access Professional Systems (APS) is a leading provider of parking technology. Founded in 1977 by Russell L. Scheppmann, APS has been providing comprehensive gate automation, access and revenue control, video surveillance, and parking guidance solutions for over 40 years. APS can be found online at https://www.accessprofessionals.com.
About Parker Technology
Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.
Considering the increase of urban population and traffic congestion, smart parking is always a strategic issue to work on, not only for the benefit of clients and their communities, but also from the raw benefit-driven point of view of owners and operators. In this path, companies committed to promote innovation of information and communication technology have played a major role. Quercus Technologies, a company with more than 20 years of experience developing and designing its own smart parking products and services, has contributed to change the way drivers experience parking into a more efficient and satisfying manner. Quercus Technologies’ contribution, its products and services, are all developed in-house, offering a comprehensive Parking Guidance System with powerful technology put on the service of both the operator and the client.
Of course during the last two decades, many different technologies have arisen, and the debate on which should be the most effective of them remains until today. The most popular alternatives to camera-based system are ultrasonics, laser and other similar systems. These are pretty basic. Their capability is simple, they can detect if a vehicle is parked on a space or not, and they are only capable of monitoring one space at a time. Unlike camera-based guidance systems, they are not able of getting any information of the parked cars. They do not read the plate number of the vehicles they detect, so they cannot tell if the detected vehicle is the same or a different one. They cannot inform the client of the whereabouts of their vehicle when they need to find it to leave the premises. They have no information about the journey of the vehicle on the parking lot so they cannot process such information. They can only give a yes or no answer to the question ‘is this space free?’. And nothing else.
They inform about different kinds of spaces: for VIPs, people with disabilities, families, etc. They link every event they register to a license plate, returning all related information linked to that plate thanks to its powerful software suite and providing a comprehensive vision of everything happening in the parking lot any time. They provide organized, meaningful data, whenever it is requested by the operator, in order to optimize the parking management and marketing campaigns.