David Luken, the CEO of SKIDATA, discusses the repositioning of the Austrian based company and the advantages the company’s new purpose provides their customers
Salzburg, February 1st, 2021: In order to place even more focus on the needs and requirements of end customers, and stay true to SKIDATA’s core value of exceeding their customer needs, SKIDATA has recently defined a new purpose: “We change the World of welcoming people”. This serves as a promise to turn access into a warm welcome while fulfilling end customers’ essential need for convenience and safety in all situations. With the worldwide launch of the brand campaign in January 2021, SKIDATA will strengthen its position as the no. 1 access control partner and advisor for operators of parking facilities, mountain destinations, amusement parks and stadia.
Mr. Luken, why has SKIDATA launched the new brand campaign now?
David Luken: SKIDATA is at the forefront of driving innovation in its core customer segments. We recognize that the world is changing rapidly, accelerated in many ways due to Covid-19, and therefore our customers’ needs are changing. As the global leader in access and revenue management solutions, we aim to stay at the forefront of this change. Since it is key for our customers, our organization and employees to all have a common understanding of purpose, we asked ourselves the question: Why are we doing this? The answer we came up with is, ‘We change the world of welcoming people’. This perfectly encompasses both our longstanding commitment to innovation while emphasizing our increased focus on the end-customer experience. A friendly welcome is the first step to a successful customer journey. For example, the perfect ski day starts without waiting in line because you already booked your ski pass on the go allowing you to head straight to the lift with your ski pass on your phone. We strive to achieve these perfect ‘welcomes’ by partnering with our customers to assure skiers, fans, families and parkers have a fantastic start to their experience. To live up to this promise SKIDATA is becoming a more agile, globally connected organization giving us the ability to adapt to dynamic market environments.
What is the meaning of “We change the world of welcoming people”?
David Luken: Our company purpose summarizes SKIDATA’s DNA and represents the reason why the company and we, as the SKIDATA family, exist: We are more than a technology company, we strive to understand the needs of customers’ customer – and we satisfy these needs with an agile approach. For us the meaning of ‘we’ is important. ‘We’ does not mean SKIDATA alone. ‘We’ means the combined effort of our customers, our strategic partners and SKIDATA as an organization – working together – to transform access’ into a ‘warm welcome’. It is this collective effort which truly improves end-customer value. As the world’s leading provider of access and revenue management solutions, we serve nearly 100 countries working towards our local customer’s goals. This presence enables us to reinforce our customers’ trust by providing world-class on-site service. With our consultative approach and our leading cloud-based infrastructure, we are changing the way innovative solutions are delivered to our customers. We are customer-focused and human-centered advisors offering our customers complete solutions in co- operation with best of breed partners through a comprehensive range of interfaces and integrations.
How do your business customers – the operators of parking facilities, mountain destinations, amusement parks or stadia – benefit from your new purpose?
David Luken: What is the best way to say “welcome”? Over the past few years, demand for web-based, safe access in parking facilities, skiing destinations and event venues has increased – and Covid-19 has accelerated this trend. SKIDATA provides solutions for future customer requirements derived from relevant industry trends such as transition to the cloud, sustainability and increased security. By offering turnkey, integrated solutions for our customers, we establish a seamless experience to welcome end users to the respective facility. By welcoming every user, we help increase recurring visits and grow business for operators which is how we ultimately deliver true value in the eyes of our customers.
How do the end customers benefit from your solutions?
David Luken: The end customer’s behavior is the intrinsic driver of our innovations. That’s why we literally take the driver’s seat: What is important for the end customers? What is convenient for them? Everybody wants to feel welcome. Everybody wants transactions to be convenient. And everybody wants to feel safe. Our solutions exactly fulfill these needs. From purchasing your ticket online, to getting seamless access into a venue, to having the possibility to recharge one’s EV during a city tour, to using a smartphone to pay for your parking; all these contribute to convenience and feeling welcome and safe.
How does SKIDATA manage the transformation to the purpose “We change the world of welcoming people”?
David Luken: There are multiple examples where we’ve already innovated with the end customers in mind. From creating the first hands-free access for skiing resorts more than 40 years ago to touch free parking experiences and the world’s first NFC-ticket access to stadiums. So, in many ways we’ve been living this purpose for as long as we’ve been around. Going forward we’ll continue to transform our processes so that we’re better positioned to further improve the way people are welcomed. We already have a variety of new ways to enhance the entry experience in the pipeline. For example, we’re revolutionizing the ski-experience with the world’s first mobile access solution which allows skiers purchase their lift ticket and access the ski resort using just their smartphone.
SKIDATA manages complex projects throughout the world, aiming to increase our end-customers’ convenience and safety and optimize operators’ revenues. We work on a global and broad scope, but the motivation and collective mindset of all colleagues at SKIDATA is to change the world of welcoming people – every day.
Come and see how we change the world of welcoming people
SKIDATA is an international leader in the field of access solutions and their management. More than 10,000 SKIDATA installations worldwide in ski resorts, stadiums, airports, shopping malls, cities and amusement parks provide secure and reliable access and entry control for people and vehicles. SKIDATA places great value in providing solutions that are intuitive, easy to use, and secure. The integrated concepts of SKIDATA solutions help clients optimize performance and maximize profits. SKIDATA Group (www.skidata.com) belongs to the publicly traded Swiss Kudelski Group (www.nagra.com), a leading provider of digital security solutions.