Tag Archives for: Phoenix Parking Solutions

THE SUSTAINABLE FUTURE OF PARKING: PHOENIX PARKING SOLUTIONS HELPS CLIENTS PREPARE FOR TRANSITION TO ELECTRIC VEHICLES

January 24, 2024

 

THE SUSTAINABLE FUTURE OF PARKING: PHOENIX PARKING SOLUTIONS HELPS CLIENTS PREPARE FOR TRANSITION TO ELECTRIC VEHICLES

Atlanta-Based Parking Management Company Advises Property Owners on EV Infrastructure, Providing Peace of Mind Plus Turnkey Solutions

ATLANTA (Jan. 24, 2024)—The electrification of transportation offers energy efficiency, pollution reduction and performance benefits; however, it also presents new challenges for parking operators and developers. Fortunately, Phoenix Parking Solutions president Jeff Patterson continues his commitment to innovation in the parking industry by offering comprehensive consulting services and infrastructure solutions for electric vehicle (EV) parking and charging so clients can adapt their facilities most cost-effectively.
Phoenix Parking Solutions, an Atlanta-based parking management company known for utilizing state-of-the-art technology, now provides customized solutions for retailers, residential buildings, mixed-use facilities, event venues, hotels and restaurants that are considering upgrading their operations to include EV charging stations.
“This is new technology, and most property owners don’t know where to start. However, EV infrastructure is something everyone should look into from an investment standpoint,” says Patterson. “We are here to guide clients through the process from meeting regulatory requirements to capacity planning and installation to evaluating the return on their investment.”
Phoenix’s solutions start with the company’s strategic partnership with Pyramid Network Services, a trusted nationwide infrastructure services company that simplifies the EV charging installation process and helps guide businesses through the transition from diagnosis and engineering design all the way through to maintenance. Thanks to this partnership, Phoenix’s clients have access to a multitude of charging station companies, plus a national database that tracks different tax and utility incentives. Most importantly, Pyramid provides long-term service and training that ensures EV chargers are up and running (currently 30 percent of EV chargers are down at any given time).
The share of electric cars in total sales has more than tripled in the past three years, and the size of the global EV market is expected to reach $906.7 billion by 2028. However, many owners simply need help understanding the benefits of offering EV charging stations for their customers and their business. These benefits include increased customer satisfaction, improved brand image that is environmentally conscious and forward-thinking, increased foot traffic and the addition of a new revenue stream.
“Electric vehicles are here to stay, so our goal is to give clients peace of mind knowing we can tailor our services to their specific needs and ensure their EV charging stations are not only installed and maintained properly but also are contributing to their bottom line,” says Patterson. “As the number of EVs on the road continues to grow, businesses that offer charging stations will be better positioned to attract and retain customers for longer periods.”
Phoenix Parking Solutions’ comprehensive solutions include but are not limited to:
  • Identifying goals and tailoring charging station plans to specific needs
  • Identifying potential power supply limitations
  • Executing permits
  • Assisting with loan applications and identifying rebates to help subsidize expenses
  • Ensuring the EV upgrades meet new government standards
  • Capacity planning to accommodate the growing number of electric vehicles
  • Selecting vendors and ensuring installation and accessibility meet regulatory requirements
  • Installing charging stations and training team members
  • Evaluating the return on investment for EV upgrades
  • Helping clients get ahead of the curve by future-proofing operations
The “value engineering” that Phoenix and Pyramid can offer to property owners who are ready to take advantage of the EV evolution helps determine the best location and power systems for the EV charging stations to minimize upfront costs while also identifying future monetization opportunities.
“It’s not just about the return on investment of the chargers outside, it’s about the additional money that retailers can make inside their businesses,” says Patterson. “We encourage our clients to consider the potential that EV chargers have to draw in more customers who will inevitably spend more time and money there while waiting for their cars to charge.”
About Phoenix Parking Solutions
Phoenix Parking Solutions is a nationwide parking management, consulting and EV charging solutions operator based out of Atlanta. The company specializes in a range of parking services for restaurants, hotels, country clubs, shopping centers, and community events, in addition to parking management, logistics, and consulting services. Phoenix president Jeff Patterson, an active member of the National Parking Association (NPA) and one of less than 500 Certified Parking Professionals in the country, has been named to NPA’s 40 Under 40 – Class of 2021 that recognizes the positive impact of the best and brightest young professionals in the parking industry. For more information, call 678-412-0505 or visit phoenixparkingsolutions.com.
About Pyramid Network Services
Trusted. Proven. Committed. Pyramid is a debt-free, nationwide infrastructure services company. Since inception in 1996, Pyramid has been an industry leader in the commercial wireless, public safety, utility and renewable energy sectors and has completed work on over 100,000 wireless sites. Pyramid believes in the simplification of electrification. Charge Forward with Pyramid Network Services.

PHOENIX PARKING SOLUTIONS ENTERS PARTNERSHIP WITH PYRAMID NETWORK SERVICES TO AUGMENT ELECTRIC VEHICLE PARKING AND CHARGING SOLUTIONS

October 26, 2023

PHOENIX PARKING SOLUTIONS ENTERS PARTNERSHIP WITH PYRAMID NETWORK SERVICES

TO AUGMENT ELECTRIC VEHICLE PARKING AND CHARGING SOLUTIONS

Pyramid Network Services Helps Operators Implement EV Infrastructure from Start to Finish

 

 

ATLANTA (Oct. 26, 2023)—With electric vehicles comprising a growing share of the car market, parking lot operators are faced with upgrading their operations with new technologies. Phoenix Parking Solutions continues its history of innovation by partnering with Pyramid Network Services to provide infrastructure solutions for platform-agnostic electric vehicle (EV) parking and charging.
“This partnership with Pyramid Network Services will future-proof our clients as the demand for electric vehicle accommodations increases,” says Jeff Patterson, president of Phoenix Parking Solutions. “The company’s turnkey solutions will put our clients in an advantageous position to appeal to customers who need access to charging stations and offer an additional revenue stream for operators.”
The addition of EV infrastructure is the latest in the Phoenix Parking Solutions service portfolio and works cohesively with its other state-of-the-art solutions like text-to-park, gateless parking garages, digital permits and license plate recognition technology.
Pyramid Network Services will consult with Phoenix Parking Solutions’ clients to determine the capacity for EV parking. Once the scope of the project is defined, Pyramid Network Services then manages all the steps in the process from permitting to installation. The company also does the legwork to find available local, regional and national incentives to help mitigate the installation costs. After installation is complete, Pyramid Network Services remains available to train clients on operations and offer continued maintenance for the charging stations. According to Cy Weichert, founder and CEO of Pyramid, “Our national footprint, coupled with our expertise in simultaneously developing large quantities of sites across a broad landscape, enables us to support the need for EV chargers in a scalable, predictable, and timely manner for our customers. We help take the ‘guesswork’ out of what is a very new technology for most.”
“We draw from our experience in construction, zoning and permitting and infrastructure development to support the evolving EV market, and we are pleased to partner with Phoenix Parking Solutions to help its clients lead the charge,” says Pat Bisceglia, director of EV construction at Pyramid Network Services.
About Phoenix Parking Solutions
Phoenix Parking Solutions is an Atlanta-based company specializing in a range of parking services for Atlanta-based Phoenix Parking Solutions provides parking management solutions for office buildings, residential complexes, retail and mixed-use developments, healthcare buildings, municipal garages, college campuses and more across the country. It is known for helping its clients implement digital solutions that improve the parking experience, save time for lot operators and maximize parking revenue. Phoenix president Jeff Patterson, an active member of the National Parking Association (NPA) and one of less than 500 Certified Parking Professionals in the country, has been named to NPA’s 40 Under 40 – Class of 2021 that recognizes the positive impact of the best and brightest young professionals in the parking industry. For more information, call 678-412-0505 or visit phoenixparkingsolutions.com.
About Pyramid Network Services
Trusted. Proven. Committed. Pyramid is a debt-free, nationwide infrastructure services company. Since inception in 1996, Pyramid has been an industry leader in the commercial wireless, public safety, utility and renewable energy sectors and has completed work on over 100,000 wireless sites. Pyramid believe in the simplification of electrification. Charge Forward with Pyramid Network Services.

Phoenix Parking Solutions Teams with Developers to Make Smart Parking Decisions

January 24, 2023

 

Phoenix Parking Solutions Teams with Developers to Make Smart Parking Decisions

 

Phoenix Parking, photo credit: Brandon Amato

 

 

 

ATLANTA (Jan. 24, 2023) – Phoenix Parking Solutions, a full-service parking management and consulting company based in Atlanta that optimizes gateless service with technology-driven tactics, offers its consulting services to developers who are looking to secure funding, optimize revenue and elevate the guest parking experience.

 

Phoenix owner Jeff Patterson, a leader in the digital conversion of the parking industry, presents a more efficient, profitable, sustainable and safer approach to parking by consulting on mixed-use developments, office buildings, apartments and retail centers before they are even built.

 

Patterson, who has a successful history of educating property owners and management companies on how to replace antiquated parking systems with cloud-based parking methods, provides developers guidance from the moment they are looking to build a project. At this initial stage, his company can help generate a pro forma statement to help sell the project to investors and creditors. This financial projection justifies the amount to be spent on concrete and space so investors can get an idea of their ROI.

 

The next stage involves developmental consulting on the infrastructure of the garage, including any necessary referrals to architectural firms. Phoenix consults on smart city planning and sustainability options including curb cuts, lighting, camera coverage and nested gate areas. Patterson and his team lend their expertise to offer complete systems that combine strategic light placement, motion sensors and solutions to save money on additional wiring. Phoenix is also responsible for determining whether the city requires private property owners to have a certain amount of electric vehicle charging stations and how quickly these needs will grow.

 

The third and final stage involves consultation on the parking garage design elements such as the placement, verbiage and material of elevator, floor and wayfinding signs. Phoenix is well versed on sign ordinances and other nuances that garage operators don’t always consider.

 

Knowing the types of tenants that will be in these developments ahead of time also helps Phoenix determine infrastructure elements that can reduce insurance claims, such as placing rounded curbs near restaurants, so guests and valet drivers don’t scrape front bumpers or curb wheels when pulling up to the valet stand.

 

Being able to finalize plans for a parking facility is much easier to do before the garage is built. Having to tear up concrete to replace antiquated systems or to upgrade and reposition lighting and camera systems creates added costs that have a negative impact on ROI. The latest security measures that Phoenix recommends allow parking garage operators to monitor cameras in real time and make guests feel safer when walking to their cars thanks to motion sensors and LED lighting.

 

Patterson is one of less than 500 Certified Parking Professionals in the country, which he says has prepared him to be a better consultant. Earning this certification calls for a mastery of parking industry knowledge and best practices including ADA regulations, facility design and signage.

 

“By being a very forward-thinking company, we stay in the know with webinars and expos, and by checking out existing installations of new products,” says Patterson. “Phoenix is always looking into more sustainable options to recommend to clients, and we don’t rely on the cookie-cutter models of old. We’re here to save help our clients save money with an efficient garage that utilizes new and proven solutions.”

 

Ultimately, Phoenix guides developers toward cost savings from day one, which results in a better return on investment down the road. “We consult on city requirements, but beyond that, we want to prepare our clients for future growth,” Patterson adds. “It’s important to think about what the market will look like by the time the building is done.”

 

 

About Phoenix Parking Solutions

Phoenix Parking Solutions is an Atlanta-based company specializing in a range of parking services for restaurants, hotels, country clubs, shopping centers, and community events, in addition to parking management, logistics, and consulting services. Currently parking tens of thousands of cars per week at dozens of premium locations throughout the city, Phoenix has established itself as one of the largest parking providers across downtown and Midtown Atlanta. Phoenix president Jeff Patterson, an active member of the National Parking Association (NPA) and one of less than 500 Certified Parking Professionals in the country, has been named to NPA’s 40 Under 40 – Class of 2021 that recognizes the positive impact of the best and brightest young professionals in the parking industry. For more information, call 678-412-0505 or visit phoenixparkingsolutions.com.

 

 

PHOENIX PARKING SOLUTIONS ALLOWS CUSTOMERS TO LEAVE VALUABLE FEEDBACK IN REAL-TIME

July 19, 2022

 

 

PHOENIX PARKING SOLUTIONS ALLOWS CUSTOMERS

TO LEAVE VALUABLE FEEDBACK IN REAL-TIME

 

 

Atlanta-Based Parking Company Uses Contactless Valet Technology

To Improve Customer Service

 

 

ATLANTA —  Phoenix Parking Solutions, a contactless parking management company based in Atlanta, allows customers to improve their experience by leaving feedback in real-time with Phoenix’s contactless valet technology. Phoenix owner Jeff Patterson, a leader in this digital conversation, aims to improve operations and the overall parking experience.

“By using the feedback that customers give us we can improve the value and convenience of digital parking services even more,” says Patterson. “Our goal is to make the valet process as smooth as possible, so real-time feedback is really important to us.”

Phoenix Parking Solutions utilizes Oobeo, a cloud-based software, that makes it easy for customers to access parking services. They are able to use their mobile phone without having to download a separate app. Everything they need for the overall parking experience is located within Oobeo, including a rating system that Patterson can analyze to improve the services provided.

With the real-time rating system, Phoenix Parking Solutions can be proactive rather than reactive in resolving parking issues. Additionally, the company can create new features and products that focus on what its customers truly want.

About Phoenix Parking Solutions

Phoenix Parking Solutions is an Atlanta-based company specializing in a range of parking services for restaurants, hotels, country clubs, shopping centers, and community events, in addition to parking management, logistics, and consulting services. Currently parking tens of thousands of cars per week at dozens of premium locations throughout the city, Phoenix has established itself as one of the largest parking providers across downtown and Midtown Atlanta. Phoenix president Jeff Patterson, an active member of the National Parking Association (NPA) and one of less than 500 Certified Parking Professionals in the country, has been named to NPA’s 40 Under 40 – Class of 2021 that recognizes the positive impact of the best and brightest young professionals in the parking industry. For more information, call 678-412-0505 or visit phoenixparkingsolutions.com.

 

 
Coverage Briefing

PHOENIX PARKING SOLUTIONS STEERS CLIENTS TOWARD DIGITAL SOLUTIONS TO SOLVE AGE-OLD VALET AND GARAGE MANAGEMENT PROBLEMS

March 15, 2022

 

 

PHOENIX PARKING SOLUTIONS STEERS CLIENTS TOWARD DIGITAL SOLUTIONS TO SOLVE AGE-OLD VALET AND GARAGE MANAGEMENT PROBLEMS

 

Atlanta-Based Parking Company Offers Advanced Technology to Lessen Wait Times, Prevent Theft and Provide Better Customer Service 

 

ATLANTA  – Phoenix Parking Solutions, an Atlanta-based parking management company that is completely digital, cashless and contactless, is encouraging clients to replace antiquated equipment with digital systems that cater to consumer preferences while also solving many of the problems that garage and lot operators have been facing for decades. Phoenix owner Jeff Patterson, a leader in this digital conversion, offers his clients a more profitable approach for added value and convenience through an all-in-one mobile parking software.

 

“We can digitize so many elements of parking now to remove liability and maintenance costs while adding value and convenience for clients and their customers,” says Patterson. “Once I show my clients the financial savings and benefit to customers, their skepticism of adapting to new technology disappears. It’s just about getting people out of the mindset of simply doing things the way they’ve always been done.”

All of Patterson’s locations utilize Oobeo, a cloud-based software that streamlines operations via web, mobile and SMS technologies to make it easier for guests or residents to access parking services using their mobile phones without having to download a separate app. This platform manages mobile valet, pay-by-space, monthly permit and event parking, plus billing and mobile payments.

“Since the pandemic, people are now comfortable with QR codes, and they don’t want to touch things or stand in lines,” explains Patterson. “This is now the trend, and valet and garage operators must capitalize on it.”

 

Some of the most common parking issues that Patterson and his team are solving with technology advancements include:

·      Customers rarely carry cash and valet operations are targets for crime: Phoenix encourages a cashless and ticketless valet system because it protects both the valet operator and the valet drivers from theft. Carrying cash puts his employees at risk of being robbed, while a paper ticket system enables valet drivers to reuse the tickets and pocket the cash (known as “ticket skimming”) since operators are paid based on the number of cars parked. By removing cash and tickets from the equation, much of the liability of the employer and employee also are removed.

 

·      Congestion and long lines at valet stands and parking garage payment kiosks: When groups of people are waiting to pick up their cars at valet, tickets often get out of order, which leads to upset customers. With digital technology, the cars arrive in the order they are requested, and management can track wait times and view comprehensive data. In parking garages, lines of people waiting to use payment kiosks and lines of idling cars waiting to exit through gates cause congestion and added emissions. But thanks to Oobeo’s software, users do not have to download a parking app, worry about social distancing while waiting in line to pay at a parking kiosk, wait for a slow-moving gate arm to raise or return to the lot to extend their parking time.

 

·      Costly maintenance: With increased crime all over the country and the use of scooters, gates are no longer the deterrents they once were. Instead of expensive gate arm and payment kiosk equipment that require frequent maintenance, cloud-based software allows users to pay for parking safely and seamlessly through web, mobile and SMS technology while in their vehicles. By going gateless, parking garage operators also reduce their liability from accidents involving gates that fall on people or cars and no longer have to keep security personnel on staff at all times.

 

·      Parking validation: Once parking garage operators decide to go gateless, they can make parking validations digital. Each building tenant may have different policies regarding parking validation, and by going digital, it is exponentially easier to set and manage specific discount options. Cameras with license plate readers track plate numbers for garage enforcement, and guests do not have to keep track of tickets and instead get a validation code from the retailer they are visiting. Simply by entering their phone number and license plate number, they can receive a confirmation text and notifications when their time is expiring. Patterson also will soon be offering new software to turn tablets into mobile validation machines.

·      Monthly permits: “Monthly permits were always managed very archaically to me,” Patterson says. “Decals and hang tags that allow drivers access are basically managed through an Excel spreadsheet, and it’s very time consuming. What happens when someone drives a different car one day? How do you prorate for employees that start work in the middle of the month? This is a very important job to maintain as it brings in so much revenue for garage owners.”

 

Digital permits allow for more organization, and the platform automatically does all the math and invoicing. Before this technology, all these steps had to be done manually for every pass holder. Now, consumers simply receive a text message about their permit that contains a link to pay digitally.

 

·      Rating and reporting: Patterson’s digital solutions also encourage property owners and property management companies to improve their services with real-time data and user reviews. He presents opportunities for customer feedback plus data analytics that can easily identify how much time customers are paying on average and peak times and lulls that might require rate changes for maximum profit.

 

“Now we can be proactive rather than reactive in resolving parking issues by offering a rating system and giving our customers a voice to report issues immediately,” he says. “This also helps us to create new features and products that focus on what customers truly want.”

About Phoenix Parking Solutions

Phoenix Parking Solutions is an Atlanta-based company specializing in a range of parking services for restaurants, hotels, country clubs, shopping centers, and community events, in addition to parking management, logistics, and consulting services. Currently parking tens of thousands of cars per week at dozens of premium locations throughout the city, Phoenix has established itself as one of the largest parking providers across downtown and Midtown Atlanta. Phoenix president Jeff Patterson, an active member of the National Parking Association (NPA) and one of less than 500 Certified Parking Professionals in the country, has been named to NPA’s 40 Under 40 – Class of 2021 that recognizes the positive impact of the best and brightest young professionals in the parking industry. For more information, call 678-412-0505 or visit phoenixparkingsolutions.com.

 

PHOENIX PARKING SOLUTIONS OFFERS VALUE AND CONVENIENCE WITH FULLY DIGITAL SERVICE

October 11, 2021

 

 

 

PHOENIX PARKING SOLUTIONS OFFERS VALUE AND CONVENIENCE WITH FULLY DIGITAL SERVICE

 

 

 

Atlanta-Based Parking Company Replaces Antiquated Parking Management Solutions

with Modern Technology

 

 

 

ATLANTA (Oct. 11, 2021) – Phoenix Parking Solutions, an Atlanta-based parking management company that is completely digital, cashless and contactless, is rewriting archaic parking rules by utilizing a cloud-based parking method to replace antiquated systems that feature paper tickets, costly gate arms and high-maintenance payment kiosks. Phoenix owner Jeff Patterson is a leader in this digital conversion, and his business practices bring both value and convenience to his clients and their customers.

 

“Last year the pandemic forced contactless payments to become an essential part of the parking business,” says Patterson, who provides the latest platforms, applications and technology to property owners and asset managers of retail, residential and mixed-use properties. “According to Mastercard, 75% of consumers prefer using contactless payment over other methods of payment. But not every customer wants to download another app. So, we had to take a close look at how to respond.”

 

Patterson decided to respond by incorporating state-of-the-art technology to deliver a contactless, cashless valet process along with gateless garages and surface lots. He converted all his parking locations to Oobeo, a cloud-based software that streamlines operations via web, mobile and SMS technologies to make it easier for guests or residents to access parking services using their mobile phones without having to download a separate app. Now, garage and lot operators throughout the Southeast benefit from his expertise and foresight into the future of parking.

 

When it comes to Phoenix’s valet operations, Patterson provides guests attending restaurants, retail establishments, hotels and community events with a safer and more efficient payment process. In lieu of paper tickets, guests simply provide their phone number to the valet upon arrival, which serves as their digital valet ticket. The valet may then input a range of details to track the vehicle, including a built-in plate scanner. To retrieve their vehicle, guests simply click a text link on their way to the valet stand where they can also pay and tip via credit card or any major digital wallet like Apple Pay or Google Pay. This process means the guest can initiate the retrieval process much sooner, resulting in greatly reduced wait times and a seamless payment process. The digital valet ticket can also serve as a marketing tool. Businesses have the option to customize messaging that is sent to the valet guests after they retrieve their vehicle.

 

Phoenix’s surface lot and parking garage clients can take advantage of going gateless. Instead of expensive gate arm and payment kiosk equipment that requires frequent maintenance, cloud-based software allows users to pay for parking safely and seamlessly through web, mobile and SMS technology while in their vehicles. Users do not have to download a parking app, worry about social distancing while waiting in line to pay at a parking kiosk, wait for a slow-moving gate arm to raise or return to the lot to extend their parking time. When guests or residents arrive at a Phoenix mixed-use surface or garage facility, they will see simple signage that displays three contactless methods to pay for parking: SMS, QR code scan or tap the NFC tag. Users then receive a link to enter their license plate number and the duration they want to park before paying via credit card or digital wallet. Users can then provide a rating of the experience, receive a receipt for payment or extend the parking duration. An integrated LPR system provides a list of authorized license plates to the parking enforcement team.

 

Patterson has experienced firsthand how this digital conversion saves time and money while keeping customers satisfied. “Garage and surface lot operators usually see a 20% to 30% increase in revenue by going gateless due to the pay-in-advance model, but it’s not just about saving money. It’s about creating a convenient frictionless experience for guests,” he adds.

 

Offering added value, Patterson’s digital solutions also encourage property owners and property management companies to improve their services with real-time data and user reviews. He presents opportunities for customer feedback plus data analytics that can easily identify how much time customers are paying on average and peak times and lulls that might require rate changes for maximum profit.

 

Beyond providing innovative parking solutions, every Phoenix executive has received the National Parking Association’s Certified Parking Professional Certification (CPP), which is the parking industry’s only professional certification that spans all aspects of parking management and operation. Built around 15 domain areas of learning, the CPP body of knowledge covers everything from human resource management to valet parking operations and from auditing to sustainability. There are only 400 CPP credentialed professionals in the United States.

 

About Phoenix Parking Solutions

Phoenix Parking Solutions is an Atlanta-based company specializing in a range of parking services for restaurants, hotels, country clubs, shopping centers, and community events, in addition to parking management, logistics, and consulting services. Currently parking tens of thousands of cars per week at dozens of premium locations throughout the city, Phoenix has established itself as one of the largest parking providers across downtown and Midtown Atlanta. Learn more about the company and the safety of valet from Phoenix president Jeff Patterson in this Atlanta Business Radio X interview. For more information, call 678-412-0505 or visit phoenixparkingsolutions.com.

 

PHOENIX PARKING SOLUTIONS PROVIDES VALUABLE EMPLOYEE TRAINING AND STRICT SAFETY STANDARDS TO CREATE AN ELEVATED PARKING EXPERIENCE

June 14, 2021

 

 

 

PHOENIX PARKING SOLUTIONS PROVIDES VALUABLE EMPLOYEE TRAINING AND STRICT SAFETY STANDARDS TO CREATE AN ELEVATED PARKING EXPERIENCE

 

Atlanta-Based Parking Management Company Trains Excellent Professionals
While Offering Five-Star Service to Clients

 

 

 

ATLANTA (June 14 2021) – Phoenix Parking Solutions, an Atlanta-based parking management company that is completely digital, cashless and contactless, knows there is only one chance to make a good impression. It is the company’s mission to handle this responsibility by consistently providing a welcoming presence and five-star greeting to guests at hotels, restaurants, country clubs, shopping centers and corporate and community events. With a dedicated service team that is both friendly and experienced, Phoenix is meticulous in hiring and training valet associates to act as an extension of its clients’ operations.

 

“Our operating philosophy is great vision, great people and great service, so hiring and training are of the utmost importance when it comes to providing an elevated parking experience for our clients and their guests,” says Jeff Patterson, president of Phoenix Parking Solutions. “Handling vehicles is a lot of responsibility, so we’ve designed an exhaustive orientation process and training program that ensures we’re employing quality professionals.”

 

Patterson and his team start by seeking candidates that are skilled in customer service, can work independently and are proficient in technology since the company offers contactless service. Applicants must fill out a safety assessment as part of the initial vetting process, and clean driving records are essential for employees. Patterson even goes so far as to pull National Driver Register records before an official job offer is extended.

 

Safety monitoring doesn’t end at the interview process. Once employees come on board, Phoenix utilizes Samba Safety’s platform for continuous driver monitoring, which includes real-time employee violation alerts and motor vehicle record data.

 

The hiring process begins with a phone interview, followed by a mandatory orientation with a third-party human resources company. In-depth new hire training videos cover everything from shift planning and uniforms to phases of the valet process, parking efficiency and damage claims reduction. Trainees also must become familiar with how to use the Humanity platform for employee scheduling and the Oobeo platform for contactless valet service.

 

If applicants do well during orientation, Phoenix offers them a position. Once employees complete and sign the new hire packet, employee handbook and insurance agreement, Phoenix sets up their working interview. The working interview takes place in the field at busier locations during peak hours to allow employees to try out the job and make sure it is a good fit for both parties.

 

“The working interview is where I gain true insight,” says Patterson. “It enables us to see how the new hires get along with their colleagues, how committed they are to teamwork and what they need to work on. It’s also a great way for me to get reflections from seasoned staff members. Our motto is ‘sprint fast, park slow,’ so we want to ensure that our valets are capable of this composed urgency throughout their entire shift.”

 

The final step includes an introductory exam with four training shifts that have a specific focus each day, a demonstrable parking test and a written quiz requiring a score of 90% or above. Upon being hired, employees begin a mandatory 60-day probation period during which any single offense could result in termination.

 

Continued training at Phoenix includes semi-annual company meetings, daily audits on location by patrolling manager, regular claims reduction posts on the company message wall and random quizzes to ensure understanding and growth. Employees are rewarded for quality referrals and also receive significant discounts on their meals at restaurant clients.

 

Those interested in applying for a role at Phoenix Parking Solutions can visit the websitefor more information or to start the application process.

 

About Phoenix Parking Solutions

Phoenix Parking Solutions is an Atlanta-based company specializing in a range of parking services for restaurants, hotels, country clubs, shopping centers, and community events, in addition to parking management, logistics, and consulting services. Currently parking tens of thousands of cars per week at dozens of premium locations throughout the city, Phoenix has established itself as one of the largest parking providers across downtown and Midtown Atlanta. Learn more about the company and the safety of valet from Phoenix president Jeff Patterson in this Atlanta Business Radio X interview. For more information, call 678-412-0505 or visit phoenixparkingsolutions.com.

 

PHOENIX PARKING SOLUTIONS HELPS THE SOUTHEAST GO GATELESS FOR A FAST, FRICTIONLESS AND SECURE PARKING EXPERIENCE

June 02, 2021

PHOENIX PARKING SOLUTIONS HELPS THE SOUTHEAST GO GATELESS FOR A FAST, FRICTIONLESS AND SECURE PARKING EXPERIENCE  

Atlanta-Based Parking Management Company Utilizes Cloud-Based Software
for Surface Lot and Garage Management  

 

ATLANTA (June 2, 2020) – Phoenix Parking Solutions, an Atlanta-based parking management company that is completely digital, cashless and contactless, is elevating the guest experience by optimizing gateless service in Atlanta. A leader in digital parking innovation, Phoenix owner Jeff Patterson is teaching property owners and property management companies how to replace an antiquated system that features paper tickets, costly gate arms and payment kiosks with a cloud-based parking method.

 

“It’s not only about saving money but also about creating a contactless and frictionless experience for the consumer,” explains Patterson, whose commitment to safety has allowed his business to flourish the past year despite the constraints of COVID-19.

 

For the past year, Patterson has proven his commitment to offering a safer, more efficient way to manage parking in residential, retail and mixed-use facilities with contactless service and hospital-designed safety procedures. Now, he’s furthering this commitment by leveraging his relationship with Oobeo to offer a frictionless parking experience that takes less than 30 seconds from start to finish. This cloud-based software replaces expensive equipment and maintenance costs and instead allows consumers to safely and seamlessly pay for parking through web, mobile and SMS technology while in their vehicles. Consumers do not have to download a parking app, worry about social distancing while waiting in line to pay at a parking kiosk or return to the lot to extend their parking time.

 

When guests or residents arrive at a Phoenix mixed-use surface or garage facility, they will see simple signage that displays three contactless methods to pay for parking: SMS, QR code scan or tap the NFC tag. Users then receive a link to enter their license plate number and the duration for which they want to park before paying via credit card or digital wallet. Users can then provide a rating for the experience, receive a receipt for their payment or extend the parking duration. An integrated LPR system provides a list of authorized license plates to the parking enforcement team. Property owners choose their method of ensuring payment compliance, whether ticketing, booting or towing, and Phoenix subcontracts the appropriate enforcement provider.

 

Phoenix offers additional options depending on the type of retailer. Validation codes are available for businesses such as movie theaters or fitness centers that want to offer free or discounted parking to patrons. Office building tenants can have access to a certain number of parking spaces to be assigned to employees at their leisure, rather than having new employees go through a cumbersome onboarding process.

 

In addition to providing cost savings and enhancing the customer experience, going gateless also reduces the lot’s carbon footprint because cars are not idling while waiting in line to pay and get through the gate. Gateless methods reduce the amount of liability for lot owners as a gate attendant is not needed.

 

Patterson’s digital solutions also encourage property owners and property management companies to enhance their revenue and improve their services with real-time data and user reviews. He offers opportunities for customer feedback plus data analytics that can easily identify how much time customers are paying for on average and peak times and lulls that might require rate changes for maximum profit.

 

“Offering users the option to easily leave a review right after they park allows us the ability to share this with our clients, respond and adjust immediately,” says Patterson. “It gives customers a voice and allows surface lot operators to be proactive.”

 

Beyond its innovative parking solutions, what also sets Phoenix’s team apart from other parking providers is their deep knowledge both of the current industry and where the parking industry is headed. In addition to continuing education and staying on top of market trends, every Phoenix executive has received the National Parking Association’s Certified Parking Professional Certification (CPP), which is the parking industry’s only professional certification that spans all aspects of parking management and operation. Built around 15 domain areas of learning, the CPP body of knowledge covers everything from human resource management to valet parking operations and from auditing to sustainability. There are only 400 CPP credentialed professionals in the United States.

 

About Phoenix Parking Solutions

Phoenix Parking Solutions is an Atlanta-based company specializing in a range of parking services for restaurants, hotels, country clubs, shopping centers, and community events, in addition to parking management, logistics, and consulting services. Currently parking tens of thousands of cars per week at dozens of premium locations throughout the city, Phoenix has established itself as one of the largest parking providers across downtown and Midtown Atlanta. Learn more about the company and the safety of valet from Phoenix President Jeff Patterson in this Atlanta Business Radio X interview. For more information, call 678-412-0505 or visit phoenixparkingsolutions.com.

 

PHOENIX PARKING SOLUTIONS PLANS FOR GROWTH IN 2021

December 18, 2020

 

 

PHOENIX PARKING SOLUTIONS PLANS FOR GROWTH IN 2021

 

 

 

Atlanta-Based Parking Company Expands Surface Lot and Parking Deck Management Operations to More Southeastern Cities with Safe, Five-Star Service

 

ATLANTA  – Phoenix Parking Solutions, an Atlanta-based parking management company, is expanding to additional cities throughout the Southeast as part of the company’s growth strategy for 2021. Throughout 2020, Phoenix owner Jeff Patterson has offered a safer, more efficient way to manage parking in residential, retail and mixed-use facilities with contactless service and hospital-designed safety procedures. This enduring commitment to safety has allowed Patterson to optimize the function of parking facilities while also elevating the guest experience, and he is now poised to do so in coastal Georgia as well as in Florida and South Carolina.

 

“Our clients in Atlanta have seen the value in our cashless, contactless solution for a trustworthy first-class parking option, and I’m looking forward to offering that same commitment to safety and innovative technology to new clients and their customers in Charleston, Jacksonville and Savannah,” says Patterson. “Phoenix’s digital platforms are flexible enough to accommodate any combination of parking services and work in tandem to create a more open, inviting space for guests and tenants.”

 

Building on his 15 years of industry experience, Patterson has become a leader in digital parking innovation by incorporating state-of-the-art technology to create a safer environment for patrons while reducing costs, maximizing occupancy and enhancing revenue. Also, by converting all parking locations to Oobeo, a cloud-based software that streamlines operations via web, mobile and SMS technologies, Phoenix makes it easier for residents or guests to access parking services using their mobile phones without having to download a separate app.

 

Phoenix provides top-notch deck management services and the latest platforms, applications and technology to property owners and asset managers of retail, residential and mixed-use properties. With more than a decade of experience in deck management, Patterson and his team are highly familiar with what it takes to satisfy a building’s tenants while optimizing revenue and are equipped to handle even the most complex and advanced parking facilities. Phoenix’s services are not limited to garages; the parking company works with owners of private and public surface lot properties to upgrade the aesthetics, accessibility and revenue collection. Phoenix also provides a network of repair and maintenance contractors, site planning, signage improvements, access kiosks and digital payment technologies.

 

In Atlanta, Phoenix Parking Solutions manages parking for a versatile list of clients including Gateway Ventures, Midtown West and Toll Brothers, as well as valet forrestaurants such as The Optimist and the Metrotainment Cafes properties.

 

About Phoenix Parking Solutions

Phoenix Parking Solutions is an Atlanta-based company specializing in a range of parking services for restaurants, hotels, country clubs, shopping centers, and community events, in addition to parking management, logistics, and consulting services. Currently parking tens of thousands of cars per week at dozens of premium locations throughout the city, Phoenix has established itself as one of the largest parking providers across downtown and Midtown Atlanta. Learn more about the company and the safety of valet from Phoenix President Jeff Patterson in this Atlanta Business Radio X interview. For more information, call 678-412-0505 or visit phoenixparkingsolutions.com.

 

PHOENIX PARKING SOLUTIONS PRESENTS HOLIDAY HELP FOR HOSTING SAFE GATHERINGS

November 17, 2020

 

 

PHOENIX PARKING SOLUTIONS PRESENTS HOLIDAY HELP FOR HOSTING SAFE GATHERINGS

 

 

 

Valet Parking Provider Shares Safety Standards for the Season’s Celebrations

 

 

ATLANTA (Nov. 17, 2020) – Holiday parties may look a bit different this year, but Phoenix Parking Solutions has tips and tricks to help make each celebration safe and memorable. The Atlanta-based parking management company offers a safer, more efficient way to manage parking and impress guests with private-residence valet services. Phoenix specializes in providing front door service to any neighborhood or commercial event space, adding elegance to holly jolly gatherings.

 

To eliminate the hassle of parking and keep both guests and staff safe, Phoenix has implemented numerous safety measures including sanitizing wipes, masked valet drivers and hand sanitizers to create a safe, yet sophisticated first impression at holiday parties. This safety video demonstrates the precautions put in place by Phoenix Parking Solutions president Jeff Patterson and his team.

 

In addition to using private-residence valet services, the team at Phoenix Parking Solutions suggests the following party-planning tips to ensure a festive and fun holiday celebration:

 

  • Share the safety measures you plan to implement on the invitation to set expectations and make guests feel safe before arrival.
  • Remind guests to stay home if they have been exposed to COVID-19 in the last 14 days or are showing COVID-19 symptoms.
  • Provide hand sanitizer and masks upon arrival. Look for festive or colorful masks to encourage use throughout the party.
  • Arrange tables and chairs outside to allow for social distancing. Bring in heaters to create a comfortable outdoor space where guests can stay six feet apart.
  • Serve warm cocktails and beverages to make guests more comfortable outdoors.
  • Give scarves as a party favor to each guest to encourage them to enjoy the outdoor party space.
  • Provide single-use hand towels or paper towels at handwashing sinks.
  • Instead of a buffet, provide guests pre-packaged boxes of holiday treats.
  • If there are any dishes to be shared, identify one person to serve all the food so multiple people are not handling the serving utensils.

 

For more information on Phoenix Parking Solutions’ private-residence valet services, visit the website or call 678-412-0505 .

 

About Phoenix Parking Solutions

Phoenix Parking Solutions is an Atlanta-based company specializing in valet parking services for restaurants, hotels, country clubs, shopping centers and community events in addition to parking management, logistics and consulting services. Currently parking more than 10,000 cars per week at more than 21 premium locations throughout the city, Phoenix has established itself as one of the largest parking providers in downtown and Midtown Atlanta. Learn more about the company and the safety of valet from Phoenix president Jeff Patterson in this Atlanta Business Radio X interview. For more information, call 678-412-0505 or visitphoenixparkingsolutions.com.

 

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