Tag Archives for: TKH Security

TKH Security’s Automated Parking Guidance System (APGS) Takes Center Stage in Fast Company’s Exploration of AI-Driven Airport Redesign

January 05, 2024

TKH Security’s Automated Parking Guidance System (APGS) Takes Center Stage in Fast Company’s Exploration of AI-Driven Airport Redesign

Cheshire, CT – December 18, 2023 – In an illuminating recent feature article by Fast Company titled “The new, sci-fi ways AI will radically redesign airports,” TKH Security’s innovative Automated Parking Guidance System (APGS) emerges as a pivotal player in shaping the future of airport parking experiences. Highlighting the transformative power of AI, the article underscores the important role played by our advanced camera-based solutions in enhancing efficiency and convenience at airport parking garages.

“Our automated parking guidance system (APGS) is a smart parking solution designed to enhance efficiency, security, and convenience. The Fast Company article spotlights the role of the automated parking guidance system (APGS) at the Seattle-Tacoma International Airport, one of our clients, and how it provides a seamless and stress-free journey through the airport’s parking garage,” said General Manager of North America Pete Messman.

Key automated parking guidance system (APGS) features:

Efficient Spot Location: Our system, as highlighted in the article, accelerates parking with smart sensors, helping travelers find open spots faster.
AI-Powered Security Integration: Our APGS integrates seamlessly into existing CCTV systems, enhancing security and surveillance while providing visibility in and between the parking spaces.
Optimize Revenue: Our advanced parking solution can maximize parking revenue through smart space utilization and dynamic pricing.

With AI technologies expanding today, the article predicts that the diverse shapes and digital footprints of future airports will have roots in the advancements of artificial intelligence. TKH Security stands at the forefront, ready to continue driving these parking guidance innovations and contributing to the evolving narrative of smart, connected airports.

“Being featured in a renowned publication like Fast Company is a testament to the dedication and innovation of our team,” said Messman. “As we celebrate this recognition, we look forward to continuing our journey as a leader in AI-driven parking solutions, delivering unparalleled parking guidance experiences and shaping the airports of tomorrow.”

Colorado School of Mines Elevates Parking Experience with TKH Security’s State-of-the-Art Automated Parking Guidance System

January 04, 2024

Colorado School of Mines Elevates Parking Experience with TKH Security’s State-of-the-Art Automated Parking Guidance System

Cheshire, CT – TKH Security (formerly Park Assist), a leading technology provider in camera-based Automated Parking Guidance Systems (APGS), is pleased to announce the prestigious Colorado School of Mines has chosen our cutting-edge parking solutions to enhance the overall parking experience on their campus in C+PKll garage with 871 parking spaces.

At the foothills of the Rocky Mountains, the Colorado School of Mines (Mines) is located in Golden, Colorado. Recently celebrating its Fall 2023 Undergraduate Commencement, Mines is a public research university focused on applied science and engineering. Mines once again ranked among the nation’s top universities in U.S. News & World Report’s 2024 edition of Best Colleges, ranking #36 in Top Public Schools nationwide and first in Colorado.

“As we see available land shrinking on college campuses across North America, the need for parking guidance to maximize overall availability is becoming essential,” said Jeff Sparrow, Director of Sales, North America. “Our technology not only maximizes parking efficiency but also offers enhanced security features, creating a safer environment. To the benefit of students, faculty, and staff, campus security will be able to better monitor each parking space.”

The camera-based M5 smart-sensor is the core of our automated parking guidance system (APGS). With two CMOS digital cameras on either side, the M5 smart-sensors are installed above the driving lane to monitor up to six parking spaces each, up to three on each side. Exhibiting a 99%+ accuracy rate, the M5 has a full spectrum RGB (LED) indicator that can be configured to display thousands of colors to indicate occupancy and parking space type. Most commonly, green indicates available, blue indicates handicapped, purple indicates EV, while red indicates occupied. Reducing time to park by up to 63%, the system not only facilities a smoother traffic flow inside the parking garage but it also reduces congestion in the surrounding areas.

Their automated parking guidance system (APGS) package also includes:

Camera-based C5 Smart Counting Solution to be placed at key points to accurately detect and count bidirectional traffic, sending the data to both VMS signs and INX,
With maximum messaging flexibility, VMS signage will treat parkers with to up to the moment guidance at key decision points, guiding them to available parking quickly,
Park Alerts will send proactive notifications for the arrival of important or banned persons, if someone overstays their limited-time space, or if someone parks in a restricted space,
Park Surveillance will deliver comprehensive monitoring of each parking space, in and between spaces, by capturing HD streaming video when motion is detected or continuously, allowing security to be on the lookout for suspicious activity in a more efficient way than ever before,
And the INX integration will provide Mines with real-time and historical, actionable data including: occupancy, dwell time, turnover, heatmaps, frequency, trends, comparative analytics, environmental conditions, and more.

“Mines selected us based on our leadership in camera-based APGS and our extensive experience in successful parking guidance installations. With installation beginning in Q1 2024, I look forward to working closely with Mines on this project,” said Sparrow.

The City of Aspen transforms the parking experience at Rio Grande Parking Plaza with TKH Security’s Automated Parking Guidance System

December 14, 2023

The City of Aspen transforms the parking experience at Rio Grande Parking Plaza with TKH Security’s Automated Parking Guidance System

Cheshire, CT – TKH Security (formerly Park Assist) is excited to share the news of its recent partnership with the City of Aspen for its Rio Grande Parking Plaza in Aspen, Colorado. Central to this collaboration is the implementation of a cutting-edge Automated Parking Guidance System (APGS), marking an advancement in parking efficiency and convenience for the City of Aspen. The installation commenced in December 2023, with completion slated for early 2024.

Surrounded by four monumental ski areas, Aspen is a premier ski resort town and year-round outdoor recreation destination. At an elevation of 8,000ft, Aspen is also known for its arts and culture, acclaimed cuisine, and first-class accommodations. With the installation of TKH Security’s automated parking guidance system (APGS), the City aims to elevate the experience of visitors and employees alike in its four-story parking garage, the Rio Grande Parking Plaza.

TKH Security’s automated parking guidance system (APGS) maximizes parking facility management and elevates the parker’s experience from the moment of garage entry to finding an open space. At the heart of the automated parking guidance system (APGS) is the M5 camera-based smart sensor, capable of monitoring up to six parking spaces simultaneously. These sensors employ continuous streaming HD video 24/7, delivering real-time occupancy data for each parking bay. With accuracy exceeding 99%, M5 sensors provide precise and current information about space availability. Guiding parkers with green and red LED lights on the sensors, the system reduces the time to park by up to 63%.

“We’re delighted to collaborate with the City of Aspen on this transformative project. The decision to implement our automated parking guidance system (APGS) was driven by the City’s vision to enhance the parking experience through innovative last-mile wayfinding solutions,” said Jeff Sparrow, Director of Sales, North America. “Our camera-based automated parking guidance system (APGS) technology, coupled with our extensive experience in parking guidance installations, ensures a reliable and efficient solution tailored to the unique needs of the City of Aspen.”

Their automated parking guidance system (APGS) package also includes:

VMS Signage: For maximum messaging flexibility, VMS-NAV wayfinding signageis populated with dynamic 24-bit RGB text and custom graphics in millions of colors for exceptional readability.
Park Alerts: Real-time alerts notify operators when certain vehicles enter the building, including special guests and persons who are banned, if someone parks in a restricted space, or if someone overstays their limited-time space.
API Package: The API package allows the City of Aspen to both integrate the system seamlessly with their existing infrastructure and connect securely to a limitless set of third-party parking related solutions, creating a customized and robust solution.
INX Integration: INX provides the City of Aspen with powerful data analytics and reporting tools, enabling them to make data-driven decisions for ongoing improvements to their parking operations. Real-time and historical actionable data includes: occupancy, dwell, turnover, heatmaps, frequency, trends, comparative analysis, and environmental conditions.

TKH Security is proud to partner with Kubed Fire Suppression on this project.

About TKH Security

TKH Security specializes in the development of smart electronic security, safety, and parking guidance systems. With over 25 years of experience, we offer complete solutions for Parking Guidance, Parking Facility Management, Security Management, Access Control, Video Management, Intrusion Detection, Intercom, Surveillance, and Asset & Site Management. We are always looking for innovative solutions for the market with a focus on creative, flexible and open architecture integration. Recently merging with seven companies (Park Assist, ParkEyes, Aasset Security, Flexsposure, Key Processor, Siqura, and VDG) TKH Security has a strong position in North America, Australia, Europe, and multiple offices all over the world. TKH Security is a member of TKH Group NV.

TKH Security: Horseshoe St Louis to revolutionize the parking experience for guests with a state-of-the-art Automated Parking Guidance System

November 15, 2023

TKH Security: Horseshoe St Louis to revolutionize the parking experience for guests with a state-of-the-art Automated Parking Guidance System

Cheshire, CT – TKH Security (formerly Park Assist) is thrilled to announce its recent collaboration with Horseshoe St Louis in St Louis, Missouri. The core of the partnership is the installation of a state-of-the-art Automated Parking Guidance System (APGS), ushering in a new era of parking efficiency and convenience for Horseshoe St Louis and its patrons.

Horseshoe St Louis is a premier casino and entertainment destination in St. Louis, Missouri. With the installation of TKH Security’s APGS, the casino aims to elevate the experience of guests and employees alike in its 867-space, four story parking garage.

TKH Security’s APGS optimizes parking facility management and enhances the parker’s experience from initial garage entry to an open space. Monitoring up to six parking spaces simultaneously, the M5 camera-based smart sensor is the core of the APGS. Sensors utilize streaming HD video 24/7 to provide operators with real-time occupancy data for each parking bay. With 99%+ accuracy, M5 sensors ensure precise and up-to-date information about space availability. Green and red LED lights on the sensors navigate parkers to the available spaces, reducing the time to park by up to 63%.

“We’re pleased to be selected by Horseshoe St Louis in their quest to elevate customer satisfaction through innovative parking solutions. This partnership showcases our dedication to transforming the parking experience for casinos and entertainment venues,” said Jeff Sparrow, Director of Sales, North America. “We anticipate installation completion in early 2024.”

Their APGS package also includes:

LCD Signage: Large LCD displays provide clear, user-friendly information, ensuring a seamless parking experience for all users.
Park Alerts: Real-time alerts notify operators when certain vehicles enter the building, including special guests and persons who are banned, if someone parks in a restricted space, or if someone overstays their limited-time space.
Park Surveillance: By capturing streaming video when motion is detected or continuously, operators can be on the lookout for suspicious activity in a more efficient way than ever before. Plus, since recordings can be saved up to 90 days, security can easily work with authorities when needed.
API Package: The API package allows Horseshoe St Louis to both integrate the system seamlessly with their existing infrastructure and connect securely to a limitless set of third-party parking related solutions, creating a customized and robust solution.
INX Integration: INX provides Horseshoe St Louis with powerful data analytics and reporting tools, enabling them to make data-driven decisions for ongoing improvements to their parking operations. Real-time and historical actionable data includes: occupancy, dwell, turnover, heatmaps, frequency, trends, comparative analysis, and environmental conditions.

TKH Security is proud to partner with Schaeffer Electric Co on this project.

Improving the patient family experience one step at a time, Children’s Hospital of Atlanta selects TKH Security for smart parking system

July 12, 2023

Improving the patient family experience one step at a time, Children’s Hospital of Atlanta selects TKH Security for smart parking system

CHESHIRE, CT – July 11, 2023 – TKH Security (formerly Park Assist) recently began installation for a previously awarded Automated Parking Guidance System (APGS) contract with Children’s Healthcare of Atlanta (CHOA) for the parking facilities at the new $1.5 billion Arthur M. Blank Hospital.

Announced in June 2023, U.S. News & World Report’s Best Children’s Hospitals 2023-2024 list ranked CHOA among the nation’s top pediatric hospitals for the 20th year. Four of CHOA’s specialties ranked in the top 10 and eight of their specialties ranked in the top 20. Additionally, CHOA was ranked the No. 1 pediatric hospital in Georgia for the 4th consecutive year.

Slated to open in 2024, CHOA’s Arthur M. Blank Hospital will be a 446-bed children’s hospital in Brookhaven, Georgia. The hospital will be a Level 1 trauma center and will be affiliated with Emory University School of Medicine. As the largest and only freestanding pediatric healthcare system in Georgia, the 1.5 million square foot hospital is located on a 20-acre campus with greenspace and walking trails for patients, families, and employees.

“CHOA simply wants to provide an exceptional experience for its patients and staff. With TKH Security, and their history of successful large-scale projects and extensive hospital experience, JE Dunn can help CHOA accomplish their goal even in the parking facilities,” said Brian McElroy, JE Dunn ConstructionProject Manager.

With an APGS, CHOA’s dedication to the patient family experience extends to more than 4,000 parking spaces in two parking garages. Designed to provide a stress-free and convenient parking experience, the M5 camera-based parking guidance system is tailored to remove obstacles from the parking process for the driver. The system accomplishes this by enabling each parker to make an easy, smooth transition from initial garage entry to an open space — while improving overall traffic flow throughout the campus and even in the surrounding areas.

Monitoring up to six parking spaces simultaneously, M5 smart sensors will stream HD video to the central database, enhancing security and surveillance. Capturing footage 24/7, Facilities Management can perform real-time monitoring of occupancy and activity with interactive dashboards using live data. For patients, families, visitors, and employees, the sensors provide occupancy status of the 4,000 parking spaces. The green and red LED lights on the sensors will navigate parkers to available spaces. By reducing time to park by up to 63%, the parking guidance system also lessens vehicle emissions and fuel consumption.

“Children’s Healthcare of Atlanta new pediatric hospital is the largest healthcare project in the history of the state of Georgia. We are honored to be a part of this revolutionary project and look forward to providing excellent future patient experience to patients, families, and staff utilizing our camera-based technology,” said Thomas Alexander, Regional Sales Executive, Southeast. “We anticipate installation completion at the end of this year.”

CHOA’s APGS package also includes:

VMS-NAV signs placed at the entrance and key decision points within the garages to assist parkers with wayfinding,
An API package that provides Facilities Management with a secure connection to a limitless set of third-party parking related solutions,
And INX with real time dashboards and business intelligence for Facilities Management to maximize and streamline parking operations.

TKH Security is proud to partner with JE Dunn Construction on this project.

Children’s Hospital of Atlanta Arthur M. Blank Hospital

About Children’s Hospital of Atlanta

About TKH Security

Contact

Sarah Clevinger

Director of Marketing, NTHAM

s.clevinger@tkhsecurity.com

Protecting Customers and Staff: Addressing Security Concerns in Parking Garages

April 27, 2023

Protecting Customers and Staff: Addressing Security Concerns in Parking Garages

CHESHIRE, CT – April 27, 2023 – A business is presumed to be a safe place to shop, dine, enjoy entertainment, work, etc. For customers and staff, encountering violence isn’t necessarily on their mind. Over the last few years, the number of assaults occurring in parking garages has increased. According to the FBI, parking garages are the third most common location for assaults.

Safety and Security Concerns
With the increase in news articles highlighting attacks in parking garages, garage safety should be a top priority for facilities and campuses. Especially at night, customers and staff are more vulnerable to attacks, specifically in areas that are devoid of potential witnesses. According to the FBI, crime is more likely to happen in the middle of the night.

Is it possible to reduce the fears of persons who use these infrastructures? Yes. A solution is available with specialized technology that combines parking guidance with a state-of-the-art security system.

Risks and Solutions: Managing Security in Parking Garages
Knowing the data and reading the stories are clear indicators parking structure safety is essential. Fortunately, TKH Security (formerly Park Assist) has created unprecedented sitewide surveillance and advanced parking guidance within a single system.

Camera-Based Technology
The Park Assist solution uses camera-based smart sensors to detect space availability, and since the cameras are spaced evenly, it drastically improves visibility and security in the parking garage. Instead of only having visibility in stairwells and elevators, these parking structures would have smart sensors placed at every third parking spot with cameras on two sides of each sensor. The sensor placement provides visibility for up to 6 spaces, including between vehicles, significantly increasing the number of areas visible via HD real time monitoring.

Video On Demand
The autonomous, camera-based smart sensors stream HD video to the central database. Since these cameras capture footage 24/7, your facility can perform real-time monitoring of occupancy and activity with interactive dashboards using live data. The Park View Surveillance add-on software module can capture streaming video when motion is detected or continuously. By being able to monitor multiple areas at once, you can be on the lookout for suspicious activity in a more efficient way than ever before. Plus, since recordings can be saved up to 90 days, security can easily work with authorities when needed.

The Park Assist solution’s integrated license plate recognition (LPR), makes it easy to identify and report suspicious vehicles by keeping track of vehicles entering and exiting your garage at any given time. The various software modules available use LPR to automatically monitor who is parking in what section of the parking garage, send instant alerts when someone parks where they aren’t allowed to, and maintain a complete inventory of parked vehicles.

As an added layer of protection to ease the minds of persons who use parking garages, the live monitoring and surveillance ability of the Park Assist solution is a solution that works for everyone. To learn more about our innovative products and services, visit our website or email us at NA@parkassist.com.

About TKH Security

TKH Security specializes in the development of smart electronic security, safety, and parking guidance systems. With more than 25 years of experience, we offer complete solutions for Parking Guidance, Parking Facility Management, Security Management, Access Control, Video Management, Intrusion Detection, Intercom, Surveillance, and Asset & Site Management. We are always looking for innovative solutions for the market with a focus on creative, flexible and open architecture integration. Recently merging with seven companies (Park Assist, ParkEyes, Aasset Security, Flexsposure, Key Processor, Siqura, and VDG) TKH Security has a strong position in North America, Australia, Europe, and multiple offices all over the world. TKH Security is a member of TKH Group NV.

Contact

Sarah Clevinger

Director of Marketing, NTHAM

s.clevinger@tkhsecurity.com

TKH: UT Southwestern Medical Center’s Technology Focus Extends to the Parking Garage

December 13, 2022

TKH: UT Southwestern Medical Center’s Technology Focus Extends to the Parking Garage

Cheshire, CT – December 13, 2022 – TKH Security (formerly Park Assist) has been awarded an additional Automated Parking Guidance System (APGS) contract with the University of Texas Southwestern Medical Center (UTSW) in Dallas, Texas. UTSW was recently heralded as the No. 1 hospital in the Dallas-Fort Worth Metropolitan area by U.S. News & World Report for the 6th year in a row.

UTSW’s technological approach to healthcare also extends to the parking garages. With an anticipated second quarter 2023 completion, the APGS will be located in CUH Garage B of UTSW campus’s newest edition – the William P. Clements Jr. University Hospital. Opened for patients in 2020, research and innovation are the foundation for the medical center’s patient-centered care. CUH Garage B, a 950-space facility accommodating both visitors and staff, will soon join CUH Garage A in housing the latest in parking technology.

“The hospital was designed with the care and comfort of patients and their families in mind. Our goal was to create a calming environment to reduce stress and I believe we’ve achieved it. Each step of a patient’s process has been made easier – entrance, checking in, internal wayfinding, discharging, external navigation, and exit. Since installing the AGPS in garage A, our patients and visitors praised their parking experience. Adding it to garage B was an easy choice,” said Senior Operations Manager Rick Harbaugh. “With the systems, we’re able to maximize occupancy, enhance security, and utilize the data to adjust parking operations to meet driver and medical center needs.”

Visitors, patients, and their families will have the means to efficiently find an available parking space with TKH Security’s new smart-sensor M5 camera-based APGS. Each smart-sensor can monitor up to six parking spaces simultaneously. The bright, red and green color-coded LED light on the smart-sensors instantly visually direct motorists to available spaces. Reducing time to park by up to 63%, the APGS will help patients arrive to their appointments quickly.

“It’s been great working with UTSW over the past few years and we are excited to be installing our system at another site. It shows the commitment TKH Security has to our existing customers, providing exceptional technology and services,” said Regional Account Manager Jeff Sparrow. “I’m delighted to have our company selected for this project.”

UT Southwestern Medical Center’s APGS package also includes:

Park Surveillance to capture streaming video when motion is detected in or around a space, or continuously if desired,
Park Alerts, which notify operators when certain vehicles enter the building including VIP patients and visitors,
LCD NAV signs to provide up-to-the-minute parking space availability for drivers,
And INX with real time dashboards and business intelligence for operations to maximize parking facilities.

On the UT Southwestern Medical Center project, TKH Security is proud to partner with Associated Time.

UT Southwestern Medical Center

About UT Southwestern Medical Center

UT Southwestern, one of the nation’s premier academic medical centers, integrates pioneering biomedical research with exceptional clinical care and education. The institution’s faculty has received six Nobel Prizes, and includes 24 members of the National Academy of Sciences, 18 members of the National Academy of Medicine, and 14 Howard Hughes Medical Institute Investigators. The full-time faculty of more than 2,900 is responsible for groundbreaking medical advances and is committed to translating science-driven research quickly to new clinical treatments. UT Southwestern physicians provide care in more than 80 specialties to more than 100,000 hospitalized patients, more than 360,000 emergency room cases, and oversee nearly 4 million outpatient visits a year.

About TKH Security

Contact

Sarah Clevinger

Director of Marketing, NTHAM

s.clevinger@tkhsecurity.com

TKH Security Obtains Additional Innovative Patent

December 05, 2022

TKH Security Obtains Additional Innovative Patent

Cheshire, CT – We are proud to announce TKH Security (formerly Park Assist) has been recently granted an additional United States patent. In effect as of November 1, 2022, the patent is for systems and methods for identifying vehicles using wireless device identifiers.

“The new patent demonstrates our continuous innovative process. The R&D team consistently strives to improve our ability to uniquely detect vehicles in parking garages and surface lots. I’m proud of their dedication and dynamic skillset,” said VP of Product Management Scott Dubois. “When combined with our M5 Smart-Sensor System, this technology provides the opportunity to further assist with decreasing the number of vehicle identification challenges asset owners and operators encounter on a daily basis.”

US Patent No. 11,488,471, which is part of TKH Security’s patent portfolio, has the potential to enhance TKH Security’s third generation smart-sensor for a camera based automated parking guidance system (APGS), the M5. This recognition reaffirms TKH Security’s proprietary technology as the world’s only patented camera-based APGS. In 2016, TKH Security originally established M4 as the parking industry’s first patented smart-sensor for camera based APGS.

“We’re pleased to receive the intellectual property protection the USPTO has granted us with the issuance of this patent. It provides us with the comfort that our inventions are protected. It also encourages us to invest more and continue to innovate, creating new solutions for our clients and prospects,” said North America General Manager Pete Messman.

TKH Security’s M5 Smart-Sensor camera-based APGS provides drivers the means to efficiently find an available parking space. Each smart-sensor can monitor up to six parking spaces simultaneously. The bright, red and green color-coded LED light on the smart-sensors instantly visually direct motorists to available spaces. Reducing time to parking by up to 63%, the APGS helps drivers arrive to their destination quickly.

For owners and operators, the M5 contributes a wealth of data, ready for custom configuration, to assist with decision-making on the macro level and for day-to-day operations. The analytics and insights increase garage utilization and revenue maximizing. The crisp video feed provides Security personnel with an additional vantage point within the garage, specifically between vehicles where crime often occurs. The smart sensor system can also provide vehicle identification, flexible specialized parking, and a competitive advantage.

About TKH Security

Federal Jury Finds in Favor of TKH Security in Verdict of Lawsuit Filed by Indect

September 23, 2022

Federal Jury Finds in Favor of TKH Security in Verdict of Lawsuit Filed by Indect

CHESHIRE, CT – Finalized on September 21, 2022, TKH Security LLC (formerly Park Assist) is pleased to announce the Southern California US District Court jury’s verdict found in favor of TKH Security in the lawsuit filed by Indect. The jury’s verdict affirms TKH Security’s patent, as issued in 2017, is valid and TKH Security has not engaged in bad faith business practices. Further, the jury affirmed this fact by awarding no damages to Indect.

“We’re proud of our strong track record of success. We appreciate the time and effort the jury took in acknowledging the validity of our patent, and we will continue to enforce our patent when required,” said Chief Executive Officer Timme Grijpink.

“TKH Security is looking forward to putting this behind us. We will continue to focus on our existing and future customers by further investing in the innovation of our feature-rich and technologically advanced parking solutions,” said Grijpink.

About TKH Security

tkhsecurity.com

Contact

Sarah Clevinger

Director of Marketing

s.clevinger@tkhsecurity.com

TKH Security: Mercy Hospital Puts Parking Experience First When Designing New Garage

September 06, 2022

TKH Security: Mercy Hospital Puts Parking Experience First When Designing New Garage

CHESHIRE, CT – September 6, 2022 – TKH Security (formerly Park Assist) has been awarded an Automated Parking Guidance System (APGS) contract by Mercy Hospital in St. Louis, MO. In Summer 2023, Mercy Hospital St. Louis is scheduled to complete a new, state of the art, five level Mercy Ballas Multispecialty Center across the street from the primary medical facility. A new high-tech parking structure is also a part of the project.

A recent 2022 Excellence in Patient Experience Award Winner, Mercy Hospital’s patient centric approach to healthcare begins the moment each patient enters the parking garage. “We looked at everything. Nothing was off the table,” said Dr. Jeff Ciaramita, president Mercy Clinic in the St. Louis region. “Mercy’s mission is to get health care right and we know that when patients are dealing with health concerns, they need ease. We must make everything from finding a parking spot to wait times easier for our patients. By enabling them to plan and take charge, we provide calm in the midst of sometimes challenging health care needs.”

The first touchpoint of a seamless patient experience, the high-tech parking garage will provide 973 new parking spaces. Patients will be able to find an available parking spot efficiently with our new M5 camera-based APGS. The bright, red and green color-coded LED light on the smart sensors instantly visually direct patients to available spaces. Reducing time to parking by up to 63%, our APGS allows patients to sign in at their appointment quickly. Finding a parking space quickly can also reduce stress many feel during the parking process.

“I’m excited to work with Mercy Hospital on their primary focus – customer experience first. Parking is a customer’s first touchpoint of their visit, not the inside of a doctor’s office.,” said Jeff Sparrow, TKH Security Regional Account Manager. “In the parking industry, the customer experience is becoming more top of mind. Our products and services align perfectly with this focus. I’m looking forward to working on more customer centric projects.”

Mercy Hospital’s APGS package also includes:

Park Alerts, which notify operators when certain vehicles enter the building including VIPs,
Park Surveillance to capture streaming video when motion is detected in or around a space, or continuously if desired,
And our API package that will provide Mercy Hospital with a secure connection to a limitless set of third-party parking related solutions.

From Mercy’s project concept to completion, TKH Security is proud to also partner with Schaeffer Electric Co., Inc., Walker Consultants, and Alberici Constructors.

The New Five-level Mercy Ballas Multispecialty Building

About Mercy Hospital St. Louis

Mercy, one of the 25 largest U.S. health systems and named the top large system in the U.S. for excellent patient experience by NRC Health, serves millions annually with nationally recognized quality care and one of the nation’s largest Accountable Care Organizations. Mercy is a highly integrated, multi-state health care system including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 4,000 Mercy Clinic physicians and advanced practitioners, and more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas.

About TKH Security

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