Tag Archives for: UK Parking


June 05, 2019










NorParc, The Windows-based level counting and parking guidance system from access control experts Nortech provides centralised count management, monitoring and guidance control for parking facilities that have multiple entry and exit points.



Nortech’s car park counting solutions include a comprehensive range of high-intensity RGB variable message signs (VMS) that use low profile LED matrices offering bright, clear messages indicating available spaces and status messages.

Each VMS display panel can display count values of up to 5 digits and, depending upon the sign variant there are options to display ‘FULL’, ‘OPEN’ or ‘SPACE’ and direction arrows. The range includes single level internal and external signs plus self-contained multilevel information signs.


The software has many features that are ideal for individual and multi-level parking at education, hotel, leisure and airport parking facilities including –

  • Full Colour Display – Large 5-digit RGB LED display. Text colours, count types and messages can be selected according to specific applications and customer preferences.
  • Excellent LED Optical System –External signs meet the EN 12966 standard for visual, physical and durability aspects of VMS, and provide high optical performance.
  • Weatherproof – External models are housed in robust weatherproof aluminium housing (IP65).
  • Count Management –All the signs in the range are fully compatible with all of Nortech’s count management systems.
  • Single and Multilevel Options – Signs are available as single count displays or multilevel displays with additional information such as heading, logos, symbols and individual count titles (e.g parking level, section, company name, etc.). Individually housed internal signs with built-in direction indicators are also available for use in multilevel car parks and other indoor parking facilities.
  • Good Visibility in all Conditions –All signs have high-luminosity LEDs and an inbuilt automatic luminance control to suit variable lighting conditions.

Nortech’s count management systems offer a variety of ways to manage car park occupancy data and drive the message signs. From monitoring space availability in small car parks to the integrated management of large multilevel car parks, it can provide occupancy count management solutions for most requirements using standalone and networked count management and shared parking access control.


Nortech has supplied products and solutions to the security industry for over 25 years as an independent British company. The company uses extensive experience and expertise to create new security products to fit their clients’ needs and designs everything with the customer in mind.

Further information is available from Nortech on 01633 485533 or by emailing sales@nortechcontrol.com or by visiting the company’s website at www.nortechcontrol.com

Nortech is supported by Vantage PR



AppyParking works with Local Authorities to unlock the kerbside in preparation for a robo-taxi future

April 12, 2019




AppyParking works with Local Authorities to unlock the kerbside in preparation for a robo-taxi future




  • Ground-breaking solution ideally placed to enable rapid digitisation of the UK’s kerbside restriction data, unlocking greater opportunity for mobility-as-a-service innovation

  • Innovative project has involved the participation of three local authority partners, Cambridgeshire County Council, Coventry City Council and Milton Keynes Council, in user research, process workshops and feedback from hands-on testing

  • Empowering local authorities to manage Traffic Regulation Orders digitally is essential to deliver the Department for Transport Future of Mobility (FoM) objective of access to standardised kerbside data



LONDON, UK : AppyParking, the kerbside management and smart parking technology firm, has confirmed their next generation Traffic Regulation Order (TRO) management solution, developed in partnership with three local authorities as part of an Innovate UK funded initiative, is being used in a live environment as the project progresses to real-world testing.


Cambridgeshire County Council, Coventry City Council and Milton Keynes Council have collaborated with product developers at AppyParking over the past nine months to create a kerbside mapping and management software tool known as AppyMapper. The project has uncovered significant opportunities to both relieve the pain endured by Local Authority officers that manage TROs and deliver substantial operational efficiencies. Early feedback is suggesting the solution is already reducing time to edit and change TROs with significant savings compared to existing software solutions.


Sunil Budhdeo of Coventry City Council said, “We have identified real savings in the time is takes to upload and edit data in our zone-based parking approach.  Work which used to take several weeks is now done in a few hours.  This will allow us to be more flexible in the future and support our mobility projects.”


The work fully supports the Department for Transport’s discovery work in digitising TROs and also works with the Alliance for Parking Data Standards (APDS).  Darren Capes of the DfT said, “People forget open data doesn’t just happen and needs updating and maintaining in line with policy and land changes.”


David Lines, Highways Engineer at Cambridgeshire County Council agrees, “We’ve been involved in this project to help support the innovative ideas we’re already deploying in Cambridgeshire, that all rely on high-quality digital TRO data.”


“The Smart Cambridge programme has been looking at how digitised TRO data can support future mobility such as autonomous vehicles and smart parking, so this is an important requirement for future parking management and we’re pleased to be helping make sure the service meets our needs.”


Steve Hayes of Milton Keynes Council says, “UK local authorities are the gatekeepers of parking, aligning it to local policies as new innovations emerge.  If we want the benefits of mobility innovation to be felt across the UK – something the FoM Strategy requires – we need the tools to support our parking teams.”


Karla Jakeman of Innovate UK added, “This idea enables a vision for smarter parking for UK local authorities, future proofing them for connected transport and mobility as a service.  Digital TROs are a core need for other projects Innovate UK is supporting and we are delighted to help bring this innovation to the market.”


Dan Hubert, Founder and CEO of AppyParking, summarises “This really has been a collaborative effort – Innovate UK funded three very different local authorities to work with us to develop our product.  We’ve been able to listen to the current protracted paper based process of TRO management and mutually create a digitised solution that we can offer to other authorities very soon. Without Innovate UK support we wouldn’t have been able to invest in this ground-breaking development and gain the customer insight so vital to making a step change in kerbside management.”


The development of the solution is timely, with momentum continuing to build behind the standardisation of digital TROs in the UK, with the Department for Transport highlighting their important role in realising the objectives laid out in the ‘Future of Mobility: Urban Strategy’ report.  Dan Hubert added,


“The foundation of any intelligent transport solution that needs to interact with the kerb, be that the shared mobility services of today or robo-taxis of the future, has to be an accurate understanding of how to be compliant: is parking permitted, for how long, how much does it cost?  Open access to accurate and standardised kerbside restriction data is essential if the UK is to fulfil its potential of becoming a world-leader in intelligent mobility and with our platform, we’re excited that we can empower local authorities to truly be in the driver’s seat on that journey.”



For more information, interview requests and/or quotes please contact:



Garry Thornton, garry@appyparking.com– +44(0)7432 633374

Georgia Tomkins, georgia.tomkins@appyparking.com– +44(0)7787 951199


  1. Department for Transport’s ‘Future of Mobility: Urban Strategy’



About AppyParking

AppyParking is on a mission to make parking a truly forgettable experience. We understand how fragmented infrastructures and stand-alone solutions cause stress and hassle for the most mundane of daily tasks, like finding and paying for a parking space. We know there’s a better way of doing things and so we’re building innovative and future-ready solutions from the bottom up, to improve the way parking is accessed and managed.

We work collaboratively with local councils to understand the challenges they face and help them better manage traffic and the kerbside, enforce Traffic Regulation Orders (TROs) and Traffic Management Orders (TMOs) and modernise their infrastructure. All the while taking the stress out of parking for their residents and laying the foundations for autonomous and electric mobility in cities.

Our kerbside management platform, or ‘air traffic control’ for cities, is the first web-based platform to consolidate parking and traffic management requirements into one easy-to-use system. It provides councils with:

  • A modular system configured to their needs
  • End-to-end, digital management of TRO/TMOs
  • Standardised data ready for intelligent mobility applications

Our award-winning mobile app enables users to save time, money and hassle when parking in over 50 UK towns and cities by providing the most comprehensive source of on and off-street parking information.

For more information, visit appyparking.com

Park Assist has been awarded the Parking Guidance System (PGS) contract for centre:mk

April 08, 2019


Park Assist has been awarded the Parking Guidance System (PGS) contract for centre:mk




NEW YORK, NY – Park Assist has been awarded the Parking Guidance System (PGS) contract for centre: mk in Milton Keynes, UK. Located 80 km from North-West London, centre: mk is one of the largest regional shopping centres in the UK with over 27 million annual visitors. The centre has over 220 shops and restaurants and is anchored by John Lewis, House of Fraser and Marks and Spencer. To accommodate for the increasing number of visitors and limited parking availability, centre: mk added a new Multi-Story Car Park (MSCP) and incorporate new smart technology with electric vehicle charging points, disabled parking bays, and parent and child bays. To further elevate the customer experience, the client decided to equip the carpark with Park Assist’s patented camera-based parking guidance technology.


centre: mk visitors will be guided to open parking bays quickly and effortlessly by digital signage and color-coded smart sensors throughout the facility. Through Park Assist’s License Plate Recognition (LPR) technology, returning parkers will be able to find the locations of their cars either through the use of a mobile app or by entering their plate number at the Skidata pay station. With the integration of Park Assist’s Park Surveillance™, visitors can also expect to feel peace of mind, as parking management will be able to monitor the entire carpark through streaming video of each individual bay.

The PGS system will also include Park Assist’s Park Alerts™ software feature to effectively monitor space utilization. Park Alerts™ allows parking management to manage parking policies through either time-based alerts or license plate-based alerts upon a violation. centre: mk management will also be able to provide premium parking and other special opportunities through Park Select-Rate.

“Park Assist is honored to work with centre: mk in Milton Keynes management as well as Skidata in providing an elevated customer parking experience so visitors can focus on the exciting shopping and dining experiences centre: mk in Milton Keynes has to offer,” said Joe Ruggero, Global Executive Vice President of Park Assist.

About Park Assist

Park Assist® is the parking industry’s leading camera-focused innovator with the most camera-based parking guidance installations in the world. Our patented technology helps customers effortlessly find parking spaces in real-time as well as find their cars when they return. Simultaneously, we provide parking operators with tools to improve customer satisfaction, create new revenue opportunities, realize greater operational control, capture parker analytics and expand CCTV capabilities. Park Assist is part of the TKH Group (Euronext: TWEKA), a $1.8 billion publicly traded company headquartered in the Netherlands. For more information, visit www.parkassist.com.


April 02, 2019






STAND CO25, TRAFFEX, NEC BIRMINGHAM, 2 APRIL 2019 – Videalert, a leading supplier of intelligent traffic management and enforcement solutions to local authorities, is pleased to announce that it has been acquired by Marston Holdings, the UK’s largest transportation and enforcement services group.



According to David Richmond, CEO of Videalert Limited:  “We are delighted to become a key part of Marston Holdings, as it will enable us to accelerate our development strategy and fully exploit the growth potential for our products and services within the Parking and Intelligent Transport sectors. Our rapidly expanding client base will not only see further developments from Videalert,but also the integration and application of technologies from the expanded Marston organisationwhich is refocusing its services proposition to leverage the benefits of a new range of technology-based solutions.”


This announcement follows successful deployments for a number of Marston’s strategic clients,including the London Borough of Barnet, the Royal Borough of Kingston upon Thames and the City of Westminster, where Videalert has replaced competitive CCTV enforcement systems.


These contract wins are the result of Videalert’s sophisticated video data platform, combined with high quality field equipment and hosting infrastructure, which has been proved to deliver capture rates from 10-32% higher than other competitor’s systems.  The platform generates high quality evidence which is not only faster to review, but also reduces the likelihood of appeals. With system availability rates exceeding 99%, the platform delivers the highest productivity and the lowest operating costs, enforcing the widest range of parking and moving traffic contraventions.  It can also support traffic management, police ANPR, clean air and low emission zones.


Marston Holdings’ Chief Executive added:  “Videalert is our second acquisition to be announced in 2019 and follows that of Logic Valley, a software developer that specialises in artificial intelligence and mobile application development. The acquisitions are a key part of our ongoing business transformation strategy with new technology-driven service propositions that will deliver even greater value to local authorities. There is a great synergy between Videalert and Marston Holdings at every level, including a longstanding relationship with NSL, which we acquired in 2017. Videalert shares our commitment to innovation and meeting the needs of clients, particularly those that are currently tackling the challenge of air pollution in our cities.”



About Videalert

Videalert is one of the UK’s leading suppliers of traffic enforcement and management solutions. It is the only company able to provide its own suite of attended, unattended, and mobile vehicle CCTV enforcement solutions using the same intelligent digital video software platform.  The platform can also support other traffic management and community safety applications using the same infrastructure.  This unique, future-proofed solution combines sophisticated video analytics with ANPR and offers a full range of deployment options including wired LAN, Wi-Fi LAN and 4G WAN as well as supporting all analogue and ONVIF compliant digital megapixel cameras.  For further information, please visit www.videalert.com or contact:



Tim Daniels, Videalert Ltd, Tel: 020 3931 6556, Email: tdaniels@videalert.com

Paul Jennings, PJMC Limited, Tel: 01926 312886, Email: info@pjmc.com


February 01, 2019










  • Innovative solution designed by UK start-up AppyParking aims to reduce the 4 days wasted by the average UK motorist each year looking for parking spaces[1]

  • Over 2,000 new smart parking sensors in bays across Harrogate town centre will help transform parking experience for thousands of users

  • Unique combination of in-app One Click Parking™ and smart sensors for the first time provides real-time availability of parking spaces, streamlined payments and a parking data analytics dashboard for councils to use





HARROGATE, UK – 28 January 2019: AppyParking, the kerbside management and smart parking technology firm, has announced their innovative Smart City Parking solution is now fully available to Harrogate’s residents. The launch represents an important milestone in the UK start-up’s mission to make parking forgettable by providing transformative user experiences for motorists and data-driven solutions for local authorities to better understand and manage kerbside assets.


The Smart City Parking solution is the first of its kind to integrate technical capabilities such as smart parking sensors, automatic number plate recognition (ANPR) barriers and sensor-enabled payments into a consolidated system, offering a seamless experience for users across both on and off-street parking[2]and a powerful kerbside utilisation tool for local authorities.


One Click Parking™, a concept created by AppyParking with the support of payments technology company Visa, enables users of the app, once parked over a sensor, to start and pay for parking sessions that automatically end when they drive away.  Users of the app will benefit from pay-per-minute rates, allowing drivers to pay only for the time they are parked and avoid paying upfront for time they don’t use with a pay and display ticket.


With full visibility of parking availability across the town, users can check for spaces near their destination and then drive straight there, reducing the time and fuel spent looking for parking, helping ease congestion and contributing to a reduction in vehicle emissions.

Through the service, the councils also have access to an analytics dashboard which shows parking utilisation data.  As the app gets used at scale, this means local authorities will for the first time be able to view parking heatmaps and demand flows, and generally gain a better understanding of how their parking assets are consumed.  AppyParking’s ambition is for this insight to inform traffic planning, parking infrastructure, help stimulate the high street and prepare cities for a future of connected and automated vehicles.


Commenting on the launch, Dan Hubert, CEO and Founder of AppyParking, said: “We’re so excited to be helping local residents and visitors save time finding and paying for parking in Harrogate.  Delivering this project is testament to the positive relationships we’ve formed with forward-thinking and supportive partners like Visa, Harrogate Borough Council and North Yorkshire County Council.


We know these are challenging times for local authorities and we’re passionate about creating business models and solutions that work for everyone. We’re eager to see how the data we surface through our analytics portal is used by Councils and look forward to bringing our service to more towns and cities in the UK later this year.”


AppyParking and Visashare a vision for developing innovative solutions that remove friction for users when accessing and paying for transportation services.  Visa supported AppyParking in bringing their concept to market by seamlessly implementing payments into the customer journey through One Click Parking™. The solution isbeing demonstrated in Visa’s global network of Innovation Centres including London, Dubai and Frankfurt, showcasing how new payment technologies are transforming consumer experiences in transportation.



For more information, content, photography, user case studies, interview requests and/or quotes please contact:



Garry Thornton, garry@appyparking.com– +44(0)7432 633374



Camille Oster, Camille.oster@edelman.com– +44(0)7812660934

Kate Bastable, kate.bastable@edelman.com  – +44(0)7980 684 247


About AppyParking

AppyParking is on a mission to make parking a truly forgettable experience. We understand how fragmented infrastructures and stand-alone solutions cause stress and hassle for the most mundane of daily tasks, like finding and paying for a parking space. We know there’s a better way of doing things and so we’re building innovative and future-ready solutions from the bottom up, to improve the way parking is accessed and managed.

Our award-winning mobile app enables users to save time, money and hassle when parking in over 50 UK towns and cities by providing the most comprehensive source of on and off-street parking information.

For more information, visit appyparking.com




[1]The average motorist in the UK spends nearly four days every year (91 hours) looking for parking spaces, according to new research from the British Parking Association (BPA) – https://www.britishparking.co.uk/News/motorists-spend-nearly-four-days-a-year-looking-for-a-parking-space

[2]North Yorkshire County Council are responsible for on-street parking and Harrogate Borough Council manage off-street car parks.


September 26, 2018







Leading online parking reservation leader, ParkCloud, and European parking operator, Q-Park, are celebrating their success as two of the UK’s leading pioneers of the PARK(ing) Day initiative, following the culmination of their successful CSR project.




Having utilised their respective influences within the industry to create an initiative that allowed art students from Greater Manchester to get creative with parking, both companies came together on Friday (PARK(ing) Day itself) to host the finale of their highly anticipated art competition.


Hosted in Q-Park’s First Street car park, 10 shortlisted students from colleges and schools around the region battled it out over six hours to recreate their original artworks in the unique setting of a parking space.


Winner, Saskia Gentile, an art student from Cheadle & Marple College, impressed the expert judging panel with her colour tribute to the Manchester worker bee, which symbolised the creativity and individuality of Mancunians.


Judges, David French, Director of AWOL Studios, professional graffiti artist kELzO, Parking Review Editor, Mark Moran, Q-Park’s Tom Petch and ParkCloud’s Commercial Director, Valentina Moise all noted Saskia’s intricate colour work in their scoring – impressed with how she had applied blended colour to portray personal charity links and signify key elements of the city’s culture within the confines of a parking space.


The grand prize of a £500 contribution towards the winning student’s further education, will enable Saskia to progress with her passion for art and graphic design post-Sixth Form College.


Mark Pegler, Managing Director of ParkCloud, said: “ParkCloud has always been extremely proud to champion the PARK(ing) Day initiative, with this year’s project really going that extra mile, with the help of Q-Park, to highlight the premise of creatively revamping urban parking areas.


“Not only have we able to offer valued support to organisations and schools within our community, we have also been able to facilitate a project we can evolve year-on-year – enabling us to grow the reach and impact of the overall initiative.”


The winning artwork will now be displayed in Q-Park’s car park for all drivers and visitors to see.


Originating from San Francisco in 2006, the drive behind PARK(ing) Day – which is celebrated annually on the third Friday of September – derives from the need for more open, creative space within urban areas; with ‘parklets’ now popping up in cities all over the world each year in a salute to creativity.

To find out more about ParkCloud, please visit www.parkcloud.com.



About ParkCloud


ParkCloud, simply put, lets drivers book a parking space in advance, in the same way as it’s possible to do with hotel rooms, restaurant tables…and even a coffee these days.


When travelling, parking is usually the last thing on anybody’s mind, but research shows that as much as 20 minutes is wasted when searching for a parking space. ParkCloud aims to solve that problem by letting customers make a parking booking, whether they are getting on a plane, taking a cruise, catching a train, or visiting a city or event.


ParkCloud was founded in 2008 as an online parking reservation service and within the 10 years we’ve been operating our success and growth has been rapid.


Today we are an award-winning, global provider, working with car park operators across 42 countries to include them on our comparison search engine, which aims to give consumers the most user friendly, efficient service possible when they need it most.


This bookable parking network is also made available to travel industry partners to help complete the itineraries of passengers worldwide.


Winner of Queen’s Award for International Trade


Marketing Head of Zipcar UK moves to AppyParking 

August 13, 2018



Marketing Head of Zipcar UK moves to AppyParking 




AppyParking has just announced their new Head of Marketing as Garry Thornton. Garry previously worked at Zipcar UK where he was responsible for changing people’s perceptions of car ownership and bringing the concept of car sharing into the UK mainstream.




Garry will support Dan Hubert in continuing to spread AppyParking’s positive parking message and help raise awareness about new smart city solutions that will enable cities, fleets and the general public to overcome the friction and inefficiencies of traditional parking solutions.


‘I’ve always admired how Zipcar strikes a positive chord with its audience and puts a tangible benefit at its heart. They have been advocates of the sharing economy way before anyone else with a strong agenda to help reduce congestion and pollution by reducing car ownership. Garry totally gets the Mobility as a Service revolution and to have him onboard to help share our message in an emerging and sometimes complex ecosystem is massively exciting.’ says Dan Hubert CEO and Founder of AppyParking.


Garry Thornton joined Zipcar in 2008 when it was is formally known as Streetcar. In 2011 Zipcar acquired the UK operator before the world’s largest car-sharing operator ultimately became part of the Avis Budget Group in 2013. During his time there Garry established the B2B and Zipvan marketing operations before stepping up to manage all products as Head of UK Marketing in 2013. Garry’s recent efforts can be seen with the successful launch of the UK’s largest fleet of shared electric vehicles as part of Zipcar’s ‘floating’ car-sharing offering, Flex. The 325 VW e-Golfs are part of a fleet that enables drivers to pay-by-the-minute for one-way, drive and drop trips anywhere across an inner London operating area.


‘Making cities better places to live and work has long been a passion during my time at Zipcar and I can’t wait to strap in and help Dan and the team deliver on the tremendous potential AppyParking has to offer local governments, city authorities, communities and industry partners, both across the UK and beyond.


As a marketer, it’s an incredibly exciting time to be joining such a dynamic company, with world leading tech, product portfolio and a mobility mission that resonates deeply. The opportunity to take AppyParking’s rich story, develop the brand and reach new audiences across various owned, earned and paid mediums is a dream. Roll on September.’


News about Garry Thornton arrival comes recently after two other key hires. Ben Boutcher-West, previously from Bosch Mobility Solutions and Minesh Naren, previously from Buchanan Solutions.


Garry Thornton joins in September 2018. More news will follow shortly about other strategically significant hirings.




Dan Hubert CEO dan@appyparking.com 07941 413875



About AppyParking

Dan Hubert founded AppyParking in 2013 when he tried to park outside The Royal Albert Hall and found it a near impossible task, thanks to confusing sign posts and crammed parking bays. He decided he wanted to make parking simpler.

AppyParking™ is more than just another parking app. We’re a connected car and intelligent kerbside management solution that provides a platform for the fragmented public and private sector to manage their on and off-street parking and traffic management data.

The Parking Platform™ understands every possible rule, restriction and tariff and provides the world’s first standardised parking and traffic management data set.  Available as an API, app and web application, AppyParking not only saves drivers time, money and parking fines but save cities from congestion and most importantly pollution.


AppyParking is Europe’s most awarded parking app and has been awarded cross-sector by the parking industry, the automotive industry and the general public.

AppyParking has won two innovation awards in the prestigious British Parking Awards and was recently voted the 15th most disruptive company in the world.

Imperial helps Parking Control Management to maximise service standards for clients

July 30, 2018



Imperial helps Parking Control Management to maximise service standards for clients




A long-standing partnership with Imperial is continuing to provide Parking Control Management (PCM) with the support and specialist software to help the company maintain its impressive record for service development. The company is now extending its use of Imperial’s cashless parking system and planning to introduce the enforcement specialist’s automated correspondence system for improving service efficiencies as well as its graphic mapping tools to maximise the effectiveness of parking attendant deployment.




“Our growth as a specialist in effective car park management reflects our commitment to be a reliable and focussed service partner for our clients,” says Andrew Oliver, Head of UK Operations at PCM. “But, our continued success has also been founded on adhering to the strict Codes of Practice provided by the IPC and working closely with key suppliers who share our principles of partnership and responsiveness. Indeed, the support provided by Imperial continues to play an instrumental role in helping us to provide our clients with the most effective cost-neutral enforcement solution for their parking facilities.”


PCM’s relationship with Imperial began when the company moved from immobilisation to ticket-based enforcement as a result of legislative changes for parking on private land introduced by the Government in 2012. Harnessing Imperial’s many years of experience in PCN (Parking Charge Notice) processing, PCM completed a radical overhaul of its operation in response to the new regulations. This included full training of patrol attendants and back-office staff, the introduction of new processing technology and the replacement of over 0.5 million car park signs at all client car parks.


By capitalising on hosted software systems as well as the training resources and expertise of Imperial’s Business Processing Unit in Northampton, the company was able to take the changes in its stride and maintain its focus on enforcement actions to meet the specific parking requirements of each client.


Today, PCM manages no less than 3,000 different permit parking schemes for residential and commercial sites and restricted parking areas right across the UK. Its openly tough approach for ensuring compliance with the parking requirements of its clients has proved to be particularly effective in densely populated metropolitan areas, where only authorised users and permit holders have access to limited parking facilities.


This approach has enabled the company to consolidate its position as one of the country’s leading residential car park management operations, with recent contracts including EcoWorld Ballymore’s London City Island near Canary Wharf. It is also providing tailored car park control schemes for a wide range of commercial, leisure and retail developments, where there is a clear requirement to minimise the internal or external abuse of parking spaces and ensure the valid use of disabled parking bays.


The company is now working with Imperial to further extend the services it provides. The introduction of Imperial’s cashless parking module, PaySmarti, has proved particularly effective where clients require payment for visitor parking in permit controlled areas. And, to minimise risks in the PCN appeals process and provide considered and compliant responses to motorists, the company is now preparing to introduce LetterSmarti. This move will improve the efficiency and consistency of outgoing correspondence. Keen to capitalise on real-time intelligence and tracking to identify parking abuse hotspots and optimise the effectiveness of the deployment of parking attendants, PCM is also set to adopt Imperial’s graphic mapping tool,GeoSmarti.


“To provide the best possible service for clients, the onus is on every service provider to harness the latest tools and advances in new technologies,” adds Rob Gilder PCM’s New Business Manager. “The experience of Imperial and its software systems developed specifically for enforcement applications has been invaluable – especially as we look to extend our service capabilities into new markets. The introduction of new software systems is not only helping to improve our operational agility and efficiencies, but is also providing further reassurance of our service commitment to both existing and new clients.”


50%  Capital gain for Barbour Logic

January 12, 2018


50%  Capital gain for Barbour Logic




The London Borough of Lambeth is the latest authority in the capital to take advantage of the quality and consistency provided by Barbour Logic’s intelligent correspondence technologies. The company is now working with more than half of the local authorities in London.



“This marks a significant milestone for Barbour Logic,” says Managing Director, Fiona Deans. “Efficiently delivering excellent customer service is vital for all local authorities, especially where the sheer volume of enforcement correspondence can create serious issues and administrative bottlenecks. Seventeen London councils are now using our solutions to improve the effectiveness of their back-office operations. This represents a real endorsement for our automated correspondence and self-serve solutions.”


Barbour Logic’s Response Master is now being used by The London Borough of Lambeth to create reply letters for drivers who have contacted the authority about Penalty Charge Notices they have received. The award-winning system uses advanced decision-making intelligence to create consistently accurate letters efficiently and easily. Benefitting from plain-English Clarity accreditation, the system takes full account of PCN regulations, specific council policies and the wide range of questions and explanations raised by motorists.


No fewer than 10 of Barbour Logic’s 17 customers in the capital are now using its Self- Serve solution. The London Boroughs of Havering and Lewisham are the latest to adopt this intelligent and interactive self-serve platform. The system is easily customised to meet the specific needs of a local authority and enables motorists to obtain accurate online answers to their PCN queries. Significantly, it not only provides an immediate response 24/7, but also reduces the volume of correspondence and minimises repeat interactions by clarifying the evidence required for specific challenges.


Jason Barbour, the founder and Product Director of Barbour Logic says the success and popularity of Response Master and Self-Serve demonstrate the value of progressive and


intelligence-led solutions for delivering service and productivity improvements. “In just ten years, we’ve helped authorities all over the country to transform the efficiency of their back- office operations. As the pioneer in the field of intelligent correspondence, it is very gratifying to know that we are making such a difference for so many of the local authorities in the country’s largest and most densely populated metropolitan area.”

Darren Cool – 07792308722 – www.dcoolimages.com


Photo caption:

Jason Barbour, founder and Product Director of Barbour Logic, with the company’s Managing Director, Fiona Deans


For more information visit www.barbourlogic.co.uk, call 020 7736 8616 or send an email to info@barbourlogic.co.uk.

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