Parker Technology Pilot Now “Live” at University of Michigan
INDIANAPOLIS, IN, May 30, 2019 — Parker Technology launched a pilot at the University of Michigan on Friday, May 17th. The project is focused on two of U-M’s most challenging facilities – the Palmer and Fletcher structures. Between the two garages there are 13 lanes, three of which are equipped with Parker’s integrated OPUSeries two-way video intercoms. The other lanes are audio-only.
The two-day installation was completed by technicians from Traffic & Safety Systems, with the Parker Technology support crew also onsite. Now 100% of U-M’s intercom “help” calls from the Palmer and Fletcher garages are landing in the Parker 24/7 Call Center in Indianapolis.
The University of Michigan’s Ann Arbor campus has over 28,000 parking spaces in structures and surface parking lots. Logistics, Transportation & Parking (LTP), which provides services for employees, students, departments and visitors at the U-M Ann Arbor campus, partners with the University to provide a variety of parking and transportation options in support of the University’s primary mission of teaching, research, patient care and community service.
Parker Technology provides parking facilities with a premium customer service experience. Their patented two-way video intercoms enable parkers to connect and speak face-to-face with a remote attendant via live HD video whenever the “help” button is pressed. Calls are answered via cloud-based software by trained specialists in the Parker 24/7 Call Center. Utilizing their robust platform, CSRs respond to guest issues per the exact instructions of the facilities served. As the parking industry’s only operator-independent call center, Parker Technology puts the human touch back into parking, bridging the gap between humans and automation. Learn more at www.helpmeparker.com.
Ann Arbor, MI – The University of Michigan is bringing a new way to pay for visitor parking on campus. The campus is introducing the Passport mobile app, which allows drivers the convenience of paying for parking right from their smartphone. With Passport’s solution, drivers will be able to manage their parking from any phone, tablet, or computer on hand. Users can even extend their parking session from the app without having to walk back to the parking pay station.
“The use of this evolving technology to provide an additional method of payment for our students, visitors and guests offers not only convenience and efficiency for those parking, but potential savings from reduced operating and maintenance costs for the University, said Diane DeLaTorre, Associate Director of Parking Operations and Maintenance. “Card payment now comprises up to eighty percent of the payments received at our typical visitor parking location, so now is the right time to introduce the Passport app.”
“We’re very excited to be partnering with the University of Michigan to make parking more convenient on campus,” said Alexandra Wells, Sales Associate at Passport. “This app will save students time when they pay for parking and give them flexibility so that they can extend their parking session right from their phone.”
This exciting new technology is free to download and quick to use. Once parked, signs in the campus lots will instruct users to download the PassportParking app in the iPhone App Store or Android Google Play. Smartphone users can also use the new service by going to ppprk.com to create their account.
Drivers can begin taking advantage of the app on February 8th. This service will be piloted on 144 parking spaces in the North Campus NC43 Lot, and will eventually expand to all 850 parking spaces on campus.
Passport is the leading provider of mobile payments for parking and transit, and has deployed mobile payment services in large cities such as Detroit, Boston, Toronto, Chicago, and Salt Lake City. Passport also developed the ParkDetroit app, Detroit’s mobile parking payment application.
Passport is the industry-leading mobile payments company specializing in integrated urban
mobility solutions. The company provides enterprise software platforms that offer parking,
transit, and other government agencies a more effective and efficient way to manage their
operations and serve their customers. Passport’s mobile payment systems are deployed in over
1,000 locations in 47 states and provinces across the US and Canada, with clients such as
Chicago, Toronto, and Boston.
Headquartered in Charlotte, NC, Passport is backed by a highly respected group of investors, including Grotech Ventures and Relevance Capital. For more information, please visit www.gopassport.com